What users are saying about

Aras PLM

6 Ratings

Infor CRM

30 Ratings

Aras PLM

6 Ratings
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Score 5.9 out of 101

Infor CRM

30 Ratings
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Score 5.9 out of 101

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Likelihood to Recommend

Aras PLM

Aras PLM works for our company, yet I don't have experience with any other software system. The system does not refresh and update quickly. Often times users need to force a refresh or logout and logon to verify changes and updates. The Lock and Unlock feature needs getting used to.
Tony Morales, PMP, CSM profile photo

Infor CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman profile photo

Feature Rating Comparison

Sales Force Automation

Aras PLM
Infor CRM
6.7
Customer data management / contact management
Aras PLM
Infor CRM
8.5
Workflow management
Aras PLM
Infor CRM
8.0
Territory management
Aras PLM
Infor CRM
5.5
Opportunity management
Aras PLM
Infor CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Aras PLM
Infor CRM
5.5
Contract management
Aras PLM
Infor CRM
5.7
Quote & order management
Aras PLM
Infor CRM
7.3
Interaction tracking
Aras PLM
Infor CRM
8.0
Channel / partner relationship management
Aras PLM
Infor CRM
3.0

Customer Service & Support

Aras PLM
Infor CRM
6.5
Case management
Aras PLM
Infor CRM
8.2
Call center management
Aras PLM
Infor CRM
5.0
Help desk management
Aras PLM
Infor CRM
6.3

Marketing Automation

Aras PLM
Infor CRM
2.5
Lead management
Aras PLM
Infor CRM
4.0
Email marketing
Aras PLM
Infor CRM
1.0

CRM Project Management

Aras PLM
Infor CRM
4.2
Task management
Aras PLM
Infor CRM
7.0
Billing and invoicing management
Aras PLM
Infor CRM
3.6
Reporting
Aras PLM
Infor CRM
2.0

CRM Reporting & Analytics

Aras PLM
Infor CRM
4.2
Forecasting
Aras PLM
Infor CRM
3.5
Pipeline visualization
Aras PLM
Infor CRM
7.0
Customizable reports
Aras PLM
Infor CRM
2.0

Customization

Aras PLM
Infor CRM
8.3
Custom fields
Aras PLM
Infor CRM
9.0
Custom objects
Aras PLM
Infor CRM
7.0
Scripting environment
Aras PLM
Infor CRM
7.2
API for custom integration
Aras PLM
Infor CRM
10.0

Security

Aras PLM
Infor CRM
9.2
Single sign-on capability
Aras PLM
Infor CRM
10.0
Role-based user permissions
Aras PLM
Infor CRM
8.5

Social CRM

Aras PLM
Infor CRM
3.5
Social data
Aras PLM
Infor CRM
4.0
Social engagement
Aras PLM
Infor CRM
3.0

Integrations with 3rd-party Software

Aras PLM
Infor CRM
2.9
Marketing automation
Aras PLM
Infor CRM
3.0
Compensation management
Aras PLM
Infor CRM
2.7

Platform

Aras PLM
Infor CRM
5.0
Mobile access
Aras PLM
Infor CRM
5.0

Pros

  • Aras PLM definitely controls documents and provides the approval levels needed to be compliant.
  • Aras PLM makes organizing and structuring libraries logical and intuitive.
  • The search tools in Aras PLM provides quick and efficient access to documents
Tony Morales, PMP, CSM profile photo
  • Infor CRM is well designed for sales teams that require minimal computer training.
  • Infor CRM has great support from partners who understand the backend of the system very well.
  • Infor CRM has excellent formatting and User Interface applications allowing a wide range of customization if required.
Kenneth Streetman profile photo

Cons

  • Aras PLM uses terms and labels that can be confusing like Subsystem / Subsystem Version, Project Record Number (PRN). Companies need to understand these terms and develop business processes to set user standards.
  • I personally use Aras PLM to manage information technology project documents. In my opinion, Aras PLM is more geared to product and engineering. I would like to see a general project management Aras PLM version with terms and labels that I am familiar with.
  • The description field should be made required. Many of our engineers have created records and left that blank because it was not required. This would help with the context or background of each record.
Tony Morales, PMP, CSM profile photo
  • Server version was clunky and graphically outdated...screens were cluttered with information and often cumbersome for users to understand.
Christopher Composto profile photo

Likelihood to Renew

Aras PLM9.0
Based on 1 answer
Our company is moving from repositories like IBM Notes, MS Sharepoint, and plain network file share directories to a more controlled system of recordd like Aras PLM.
Tony Morales, PMP, CSM profile photo
Infor CRM9.0
Based on 8 answers
A lot of time and effort was put into the launch of this product. Importing users, cleaning up duplicate contacts, user training, etc. The product works! It does what they say it does...therefore why switch?
Christopher Composto profile photo

Usability

No score
No answers yet
No answers on this topic
Infor CRM7.8
Based on 4 answers
It is sort of that old tool or instrument that you know all the particularities for, but isn't the prettiest
John Collman profile photo

Support

No score
No answers yet
No answers on this topic
Infor CRM8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman profile photo

Alternatives Considered

Our company developed numerous IBM Lotus Notes databases to perform document control. Aras PLM is the better choice to IBM Notes databases and home grown databases.
Tony Morales, PMP, CSM profile photo
Infor CRM performs very well against all three of the CRMs I have used and worked with in the past. As customizable as you need, or out of the box features that can be used immediately, Infor CRM is a good choice; especially for businesses with sales teams that aren't well versed in computers.
Kenneth Streetman profile photo

Return on Investment

  • Aras PLM has kept our company compliant and on the right side of audits with the Food and Drug Administration (FDA).
  • Aras PLM keeps our project document history readily available and works well without stage gate review and approval processes.
Tony Morales, PMP, CSM profile photo
  • Quick access to accounts and contacts.
  • Quick access to latest conversations with prospective clients - improved efficiency.
  • On premise versioning keeps cost down vs hosted models - much better ROI over time.
No photo available

Pricing Details

Aras PLM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Infor CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details