What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 3 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 2 reviews and ratings
Attribute Ratings
- Arts People is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
Arts People
100%
1 Rating
7.8
DonorScape
78%
2 Ratings
Support Rating
Arts People
N/A
0 Ratings
6.9
DonorScape
69%
2 Ratings
Likelihood to Recommend
Arts People
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesDonorScape
DonorScape is well suited for wealth screenings when biographical information is in good form
Executive Director
Drexel UniversityHigher Education, 10,001+ employees
Pros
Arts People
- Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
- They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
- Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
- They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesDonorScape
- Capacity rating
- Philanthropic history
- Board history
- Career history
- Real estate holdings
Director of Development Operations
Hoag Hospital FoundationFundraising, 51-200 employees
Cons
Arts People
- Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesDonorScape
- Ability to download large screenings easily.
- Ability to interface with our CRM.
Executive Director
Drexel UniversityHigher Education, 10,001+ employees
Pricing Details
Arts People
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—DonorScape
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Support Rating
Arts People
No score
No answers yet
No answers on this topic
DonorScape
DonorScape 6.9
Based on 2 answers
DonorScape support has improved over the last few years. They are generally on point, but I have had my fair share of issues that have resulted in disrupted business processes. As of now, they are doing a fine job.
Director of Development Operations
Hoag Hospital FoundationFundraising, 51-200 employees
Alternatives Considered
Arts People
- Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
- Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
- Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
- Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesDonorScape
DonorScape appears to produce fewer false positives and format is user friendly.
Executive Director
Drexel UniversityHigher Education, 10,001+ employees
Return on Investment
Arts People
- Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
- Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
- Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesDonorScape
- DonorScape has helped us positively identify prospects who have turned into donors.
- DonorScape has helped us make business decisions on hiring based on the number of prospects we have identified.
Director of Development Operations
Hoag Hospital FoundationFundraising, 51-200 employees