What users are saying about
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Top Rated
2025 Ratings

Asana

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Top Rated
2025 Ratings
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Score 8.5 out of 100
236 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Project Management

    7.8

    Asana

    78%

    Sugar Sell (SugarCRM)

    Feature Set Not Supported
    N/A
    Asana ranks higher in 14/14 features

    Task Management

    8.8
    88%
    158 Ratings
    N/A
    0 Ratings

    Resource Management

    7.4
    74%
    132 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Scheduling

    7.9
    79%
    144 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.8
    78%
    114 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.5
    85%
    157 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Document Management

    7.0
    70%
    133 Ratings
    N/A
    0 Ratings

    Email integration

    7.1
    71%
    127 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.3
    83%
    130 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    6.1
    61%
    6 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.4
    84%
    4 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    6.7
    67%
    61 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    6.8

    Asana

    68%

    Sugar Sell (SugarCRM)

    Feature Set Not Supported
    N/A
    Asana ranks higher in 2/2 features

    Project & financial reporting

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Integration with accounting software

    8.2
    82%
    35 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Asana

    Feature Set Not Supported
    N/A
    8.5

    Sugar Sell (SugarCRM)

    85%
    Sugar Sell (SugarCRM) ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.8
    88%
    32 Ratings

    Workflow management

    N/A
    0 Ratings
    8.5
    85%
    28 Ratings

    Territory management

    N/A
    0 Ratings
    8.7
    87%
    26 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.7
    87%
    26 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.9
    89%
    29 Ratings

    Contract management

    N/A
    0 Ratings
    8.7
    87%
    26 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    24 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.9
    79%
    30 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.5
    85%
    25 Ratings

    Customer Service & Support

    Asana

    Feature Set Not Supported
    N/A
    8.8

    Sugar Sell (SugarCRM)

    88%
    Sugar Sell (SugarCRM) ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Call center management

    N/A
    0 Ratings
    8.7
    87%
    19 Ratings

    Help desk management

    N/A
    0 Ratings
    8.7
    87%
    17 Ratings

    Marketing Automation

    Asana

    Feature Set Not Supported
    N/A
    8.3

    Sugar Sell (SugarCRM)

    83%
    Sugar Sell (SugarCRM) ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    22 Ratings

    Email marketing

    N/A
    0 Ratings
    7.7
    77%
    23 Ratings

    CRM Project Management

    Asana

    Feature Set Not Supported
    N/A
    8.9

    Sugar Sell (SugarCRM)

    89%
    Sugar Sell (SugarCRM) ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.1
    91%
    26 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.8
    88%
    18 Ratings

    Reporting

    N/A
    0 Ratings
    8.8
    88%
    24 Ratings

    CRM Reporting & Analytics

    Asana

    Feature Set Not Supported
    N/A
    8.9

    Sugar Sell (SugarCRM)

    89%
    Sugar Sell (SugarCRM) ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.8
    88%
    24 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    9.0
    90%
    25 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    27 Ratings

    Customization

    Asana

    Feature Set Not Supported
    N/A
    8.7

    Sugar Sell (SugarCRM)

    87%
    Sugar Sell (SugarCRM) ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.9
    89%
    29 Ratings

    Custom objects

    N/A
    0 Ratings
    9.0
    90%
    26 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.8
    88%
    19 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    25 Ratings

    Security

    Asana

    Feature Set Not Supported
    N/A
    8.6

    Sugar Sell (SugarCRM)

    86%
    Sugar Sell (SugarCRM) ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.0
    90%
    21 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.2
    82%
    26 Ratings

    Social CRM

    Asana

    Feature Set Not Supported
    N/A
    8.5

    Sugar Sell (SugarCRM)

    85%
    Sugar Sell (SugarCRM) ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.7
    87%
    19 Ratings

    Social engagement

    N/A
    0 Ratings
    8.3
    83%
    16 Ratings

    Integrations with 3rd-party Software

    Asana

    Feature Set Not Supported
    N/A
    8.6

    Sugar Sell (SugarCRM)

    86%
    Sugar Sell (SugarCRM) ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.8
    88%
    19 Ratings

    Compensation management

    N/A
    0 Ratings
    8.4
    84%
    13 Ratings

    Platform

    Asana

    Feature Set Not Supported
    N/A
    8.3

    Sugar Sell (SugarCRM)

    83%
    Sugar Sell (SugarCRM) ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.3
    83%
    20 Ratings

    Attribute Ratings

    • Asana is rated higher in 2 areas: Likelihood to Renew, Usability
    • Sugar Sell (SugarCRM) is rated higher in 4 areas: Likelihood to Recommend, Availability, Support Rating, Product Scalability

    Likelihood to Recommend

    8.0

    Asana

    80%
    189 Ratings
    8.2

    Sugar Sell (SugarCRM)

    82%
    57 Ratings

    Likelihood to Renew

    9.6

    Asana

    96%
    35 Ratings
    8.2

    Sugar Sell (SugarCRM)

    82%
    26 Ratings

    Usability

    9.0

    Asana

    90%
    22 Ratings
    8.6

    Sugar Sell (SugarCRM)

    86%
    10 Ratings

    Availability

    8.4

    Asana

    84%
    4 Ratings
    10.0

    Sugar Sell (SugarCRM)

    100%
    2 Ratings

    Performance

    Asana

    N/A
    0 Ratings
    10.0

    Sugar Sell (SugarCRM)

    100%
    2 Ratings

    Support Rating

    5.9

    Asana

    59%
    81 Ratings
    9.2

    Sugar Sell (SugarCRM)

    92%
    18 Ratings

    In-Person Training

    Asana

    N/A
    0 Ratings
    9.0

    Sugar Sell (SugarCRM)

    90%
    1 Rating

    Online Training

    Asana

    N/A
    0 Ratings
    8.0

    Sugar Sell (SugarCRM)

    80%
    1 Rating

    Implementation Rating

    Asana

    N/A
    0 Ratings
    9.0

    Sugar Sell (SugarCRM)

    90%
    9 Ratings

    Product Scalability

    8.2

    Asana

    82%
    1 Rating
    9.0

    Sugar Sell (SugarCRM)

    90%
    1 Rating

    Likelihood to Recommend

    Asana

    My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
    Ammar Aboalrub | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
    Anonymous | TrustRadius Reviewer

    Pros

    Asana

    • Easy to use by any user (good UX and no installation needed)
    • Easy to create a simple project, add tasks and sub tasks.
    • Different display options, according to the project/tasks type
    • Works great using a web browser, you don't have to install the application
    Anonymous | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
    • Exporting granular reports into excel for in depth analysis and actionable measures.
    • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
    Anonymous | TrustRadius Reviewer

    Cons

    Asana

    • Some users might find the user interface a bit dull and un inspired
    • We found the way to use multiple workspaces a bit confusing
    • It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
    Louis Schietekat | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
    • General layout could be improved by the addition of modern templates to customize the standard look and feel
    • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Asana

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $10

    Starting Price

    $50 per month

    Asana Editions & Modules

    Edition
    Premium$13.491
    Business$30.491
    1. per month
    Additional Pricing Details

    Sugar Sell (SugarCRM)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $52 per month

    Sugar Sell (SugarCRM) Editions & Modules

    Edition
    Sugar Sell$80.001
    Sugar Professional$52.001
    Sugar Enterprise$85.001
    1. Per User/Per Month (billed annually)
    Additional Pricing Details

    Likelihood to Renew

    Asana

    Asana 9.6
    Based on 35 answers
    • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
    • Task management - Easy to view projects and their progress.
    • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
    • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
    • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
    page V | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 8.2
    Based on 26 answers
    Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
    Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

    Usability

    Asana

    Asana 9.0
    Based on 22 answers
    It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
    Anonymous | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 8.6
    Based on 10 answers
    There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Asana

    Asana 8.4
    Based on 4 answers
    Working with Asana on a daily basis
    Ronen Soreq | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 10.0
    Based on 2 answers
    SugarCRM has never been down for us.
    Peter Fletcher | TrustRadius Reviewer

    Performance

    Asana

    No score
    No answers yet
    No answers on this topic

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 10.0
    Based on 2 answers
    No response time issues ever. Very productive due to its ease of use.
    Peter Fletcher | TrustRadius Reviewer

    Support Rating

    Asana

    Asana 5.9
    Based on 81 answers
    I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
    Adam Lumley | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 9.2
    Based on 18 answers
    Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
    Himanshu Shah | TrustRadius Reviewer

    In-Person Training

    Asana

    No score
    No answers yet
    No answers on this topic

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 9.0
    Based on 1 answer
    We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
    Peter Fletcher | TrustRadius Reviewer

    Online Training

    Asana

    No score
    No answers yet
    No answers on this topic

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 8.0
    Based on 1 answer
    Only part of an implemementation as noted previously.
    Peter Fletcher | TrustRadius Reviewer

    Implementation Rating

    Asana

    No score
    No answers yet
    No answers on this topic

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 9.0
    Based on 9 answers
    Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
    Marc Prince | TrustRadius Reviewer

    Alternatives Considered

    Asana

    I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
    Chantelle Chase | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
    Sid Haas | TrustRadius Reviewer

    Scalability

    Asana

    Asana 8.2
    Based on 1 answer
    I used this tool on a daily basis at work and it runs as a solid rock
    Ronen Soreq | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 9.0
    Based on 1 answer
    Works from 2-300 Users in our experience.
    Peter Fletcher | TrustRadius Reviewer

    Return on Investment

    Asana

    • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
    • Easy to use - I can make the most of my time to get up (and stay) up and running.
    • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
    Kristi Porter | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
    • It allows each user to have a 360-degree view point of our databases at any given point.
    • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
    Jennifer Stewart | TrustRadius Reviewer

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