What users are saying about
Asana
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Top Rated
2025 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 2025 reviews and ratings
236 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 236 reviews and ratings
Feature Set Ratings
Project Management

7.8
Asana
78%

Sugar Sell (SugarCRM)
Feature Set Not Supported
N/A
Asana ranks higher in 14/14 features
Asana ranks higher in 14/14 features
Task Management

8.8
88%
158 Ratings

N/A
0 Ratings
Resource Management

7.4
74%
132 Ratings

N/A
0 Ratings
Gantt Charts

7.9
79%
44 Ratings

N/A
0 Ratings
Scheduling

7.9
79%
144 Ratings

N/A
0 Ratings
Workflow Automation

7.8
78%
114 Ratings

N/A
0 Ratings
Team Collaboration

8.5
85%
157 Ratings

N/A
0 Ratings
Support for Agile Methodology

8.5
85%
7 Ratings

N/A
0 Ratings
Support for Waterfall Methodology

8.5
85%
7 Ratings

N/A
0 Ratings
Document Management

7.0
70%
133 Ratings

N/A
0 Ratings
Email integration

7.1
71%
127 Ratings

N/A
0 Ratings
Mobile Access

8.3
83%
130 Ratings

N/A
0 Ratings
Timesheet Tracking

6.1
61%
6 Ratings

N/A
0 Ratings
Change request and Case Management

8.4
84%
4 Ratings

N/A
0 Ratings
Budget and Expense Management

6.7
67%
61 Ratings

N/A
0 Ratings
Professional Services Automation

6.8
Asana
68%

Sugar Sell (SugarCRM)
Feature Set Not Supported
N/A
Asana ranks higher in 2/2 features
Asana ranks higher in 2/2 features
Project & financial reporting

5.5
55%
1 Rating

N/A
0 Ratings
Integration with accounting software

8.2
82%
35 Ratings

N/A
0 Ratings
Sales Force Automation

Asana
Feature Set Not Supported
N/A

8.5
Sugar Sell (SugarCRM)
85%
Sugar Sell (SugarCRM) ranks higher in 9/9 features
Sugar Sell (SugarCRM) ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings

8.8
88%
32 Ratings
Workflow management

N/A
0 Ratings

8.5
85%
28 Ratings
Territory management

N/A
0 Ratings

8.7
87%
26 Ratings
Opportunity management

N/A
0 Ratings

8.7
87%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings

8.9
89%
29 Ratings
Contract management

N/A
0 Ratings

8.7
87%
26 Ratings
Quote & order management

N/A
0 Ratings

7.9
79%
24 Ratings
Interaction tracking

N/A
0 Ratings

7.9
79%
30 Ratings
Channel / partner relationship management

N/A
0 Ratings

8.5
85%
25 Ratings
Customer Service & Support

Asana
Feature Set Not Supported
N/A

8.8
Sugar Sell (SugarCRM)
88%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Case management

N/A
0 Ratings

9.0
90%
24 Ratings
Call center management

N/A
0 Ratings

8.7
87%
19 Ratings
Help desk management

N/A
0 Ratings

8.7
87%
17 Ratings
Marketing Automation

Asana
Feature Set Not Supported
N/A

8.3
Sugar Sell (SugarCRM)
83%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Lead management

N/A
0 Ratings

8.9
89%
22 Ratings
Email marketing

N/A
0 Ratings

7.7
77%
23 Ratings
CRM Project Management

Asana
Feature Set Not Supported
N/A

8.9
Sugar Sell (SugarCRM)
89%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Task management

N/A
0 Ratings

9.1
91%
26 Ratings
Billing and invoicing management

N/A
0 Ratings

8.8
88%
18 Ratings
Reporting

N/A
0 Ratings

8.8
88%
24 Ratings
CRM Reporting & Analytics

Asana
Feature Set Not Supported
N/A

8.9
Sugar Sell (SugarCRM)
89%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Forecasting

N/A
0 Ratings

8.8
88%
24 Ratings
Pipeline visualization

N/A
0 Ratings

9.0
90%
25 Ratings
Customizable reports

N/A
0 Ratings

8.8
88%
27 Ratings
Customization

Asana
Feature Set Not Supported
N/A

8.7
Sugar Sell (SugarCRM)
87%
Sugar Sell (SugarCRM) ranks higher in 4/4 features
Sugar Sell (SugarCRM) ranks higher in 4/4 features
Custom fields

N/A
0 Ratings

8.9
89%
29 Ratings
Custom objects

N/A
0 Ratings

9.0
90%
26 Ratings
Scripting environment

N/A
0 Ratings

8.8
88%
19 Ratings
API for custom integration

N/A
0 Ratings

8.3
83%
25 Ratings
Security

Asana
Feature Set Not Supported
N/A

8.6
Sugar Sell (SugarCRM)
86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings

9.0
90%
21 Ratings
Role-based user permissions

N/A
0 Ratings

8.2
82%
26 Ratings
Social CRM

Asana
Feature Set Not Supported
N/A

8.5
Sugar Sell (SugarCRM)
85%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Social data

N/A
0 Ratings

8.7
87%
19 Ratings
Social engagement

N/A
0 Ratings

8.3
83%
16 Ratings
Integrations with 3rd-party Software

Asana
Feature Set Not Supported
N/A

8.6
Sugar Sell (SugarCRM)
86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings

8.8
88%
19 Ratings
Compensation management

N/A
0 Ratings

8.4
84%
13 Ratings
Platform

Asana
Feature Set Not Supported
N/A

8.3
Sugar Sell (SugarCRM)
83%
Sugar Sell (SugarCRM) ranks higher in 1/1 features
Sugar Sell (SugarCRM) ranks higher in 1/1 features
Mobile access

N/A
0 Ratings

8.3
83%
20 Ratings
Attribute Ratings
- Asana is rated higher in 2 areas: Likelihood to Renew, Usability
- Sugar Sell (SugarCRM) is rated higher in 4 areas: Likelihood to Recommend, Availability, Support Rating, Product Scalability
Likelihood to Recommend

8.0
Asana
80%
189 Ratings

8.2
Sugar Sell (SugarCRM)
82%
57 Ratings
Likelihood to Renew

9.6
Asana
96%
35 Ratings

8.2
Sugar Sell (SugarCRM)
82%
26 Ratings
Usability

9.0
Asana
90%
22 Ratings

8.6
Sugar Sell (SugarCRM)
86%
10 Ratings
Availability

8.4
Asana
84%
4 Ratings

10.0
Sugar Sell (SugarCRM)
100%
2 Ratings
Performance

Asana
N/A
0 Ratings

10.0
Sugar Sell (SugarCRM)
100%
2 Ratings
Support Rating

5.9
Asana
59%
81 Ratings

9.2
Sugar Sell (SugarCRM)
92%
18 Ratings
In-Person Training

Asana
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
1 Rating
Online Training

Asana
N/A
0 Ratings

8.0
Sugar Sell (SugarCRM)
80%
1 Rating
Implementation Rating

Asana
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
9 Ratings
Product Scalability

8.2
Asana
82%
1 Rating

9.0
Sugar Sell (SugarCRM)
90%
1 Rating
Likelihood to Recommend
Asana
My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
Freelancer
Self EmployedComputer Software, 1-10 employees
Sugar Sell (SugarCRM)
If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.

Verified User
Director in Information Technology
Medical Device Company, 1001-5000 employeesPros
Asana
- Easy to use by any user (good UX and no installation needed)
- Easy to create a simple project, add tasks and sub tasks.
- Different display options, according to the project/tasks type
- Works great using a web browser, you don't have to install the application

Verified User
Engineer in Other
Environmental Services Company, 11-50 employeesSugar Sell (SugarCRM)
- Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
- Exporting granular reports into excel for in depth analysis and actionable measures.
- Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

Verified User
C-Level Executive in Customer Service
Internet Company, 51-200 employeesCons
Asana
- Some users might find the user interface a bit dull and un inspired
- We found the way to use multiple workspaces a bit confusing
- It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
Managing Director
IP BraaiLegal Services, 1-10 employees
Sugar Sell (SugarCRM)
- The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
- General layout could be improved by the addition of modern templates to customize the standard look and feel
- Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

Verified User
Consultant in Information Technology
Newspapers Company, 51-200 employeesPricing Details
Asana
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10
Starting Price
$50 per month
Asana Editions & Modules
Edition
Premium | $13.491 |
---|---|
Business | $30.491 |
- per month
Additional Pricing Details
—Sugar Sell (SugarCRM)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$52 per month
Sugar Sell (SugarCRM) Editions & Modules
Edition
Sugar Sell | $80.001 |
---|---|
Sugar Professional | $52.001 |
Sugar Enterprise | $85.001 |
- Per User/Per Month (billed annually)
Additional Pricing Details
—Likelihood to Renew
Asana
Asana 9.6
Based on 35 answers
- Mobile + Desktop capabilities - Able to use it anywhere, anytime.
- Task management - Easy to view projects and their progress.
- Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
- Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
- Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
CEO (Chief Executive Officer)
Simply Heaven DesignMarketing and Advertising, 1-10 employees
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Marketing and Business Development Manager
Vortex Immersion MediaEntertainment, 1-10 employees
Usability
Asana
Asana 9.0
Based on 22 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.

Verified User
Manager in Information Technology
Internet Company, 1-10 employeesSugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.6
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

Verified User
Account Manager in Sales
51-200 employeesReliability and Availability
Asana
Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Project Manager
ClickSoftwareComputer Software, 501-1000 employees
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Performance
Asana
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Support Rating
Asana
Asana 5.9
Based on 81 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Director of Marketing & Communications
787 NetworksMarketing and Advertising, 51-200 employees
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Senior Manager
AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees
In-Person Training
Asana
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Online Training
Asana
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Implementation Rating
Asana
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
President
Digital Ascent, IncComputer & Network Security, 1-10 employees
Alternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
Brand Development & Culture Specialist
SIRIUScreatorGraphic Design, 1-10 employees
Sugar Sell (SugarCRM)
GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Vice President of Business Development
LKCSMarketing and Advertising, 51-200 employees
Scalability
Asana
Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Project Manager
ClickSoftwareComputer Software, 501-1000 employees
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Return on Investment
Asana
- Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
- Easy to use - I can make the most of my time to get up (and stay) up and running.
- Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Chief Do-Gooder
SignifyMarketing & Advertising, 1-10 employees
Sugar Sell (SugarCRM)
- Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
- It allows each user to have a 360-degree view point of our databases at any given point.
- Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Marketing Manager & CRM Administrator
Lincoln Healthcare GroupEvents Services, 11-50 employees