Asana vs Sugar Sell (SugarCRM) | TrustRadius

What users are saying about

Score 8.4 out of 10

Based on 1386 reviews and ratings

Score 7.2 out of 10

Based on 225 reviews and ratings

Feature Rating Comparison

Asana

Sugar Sell (SugarCRM)

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Asana

Sugar Sell (SugarCRM)

Project & financial reporting

Integration with accounting software

Asana

Sugar Sell (SugarCRM)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Asana

Sugar Sell (SugarCRM)

Case management

Call center management

Help desk management

Asana

Sugar Sell (SugarCRM)

Lead management

Email marketing

Asana

Sugar Sell (SugarCRM)

Task management

Billing and invoicing management

Reporting

Asana

Sugar Sell (SugarCRM)

Forecasting

Pipeline visualization

Customizable reports

Asana

Sugar Sell (SugarCRM)

Custom fields

Custom objects

Scripting environment

API for custom integration

Asana

Sugar Sell (SugarCRM)

Single sign-on capability

Role-based user permissions

Asana

Sugar Sell (SugarCRM)

Social data

Social engagement

Asana

Sugar Sell (SugarCRM)

Marketing automation

Compensation management

Asana

Sugar Sell (SugarCRM)

Mobile access

Pros

Task Management - Being able to assign resources and time lines to specific activities
Project Management - Being able to plan, execute and track project process using this tool
Customizability - Being able to customize a solution that meets your needs or activity.

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Norman Hazlewood

IT Manager

Caribbean Export Development AgencyProgram Development, 51-200 employees

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Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
Exporting granular reports into excel for in depth analysis and actionable measures.
Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

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Verified User

C-Level Executive in Customer Service

Internet Company, 51-200 employees

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Cons

I think there could be improved clarity around the different levels of Asana. For example, the resources available to paid accounts are not visible from the more basic accounts, so you're not aware that there are expanded options until you look in their knowledge base and see that they have additional features.
Exporting projects - you can export a project into a csv, but it isn't pretty. This can be challenging if you'd like to have an archived project folder for open records requests.

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Verified User

Employee in Marketing

Design Company, 1-10 employees

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The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
General layout could be improved by the addition of modern templates to customize the standard look and feel
Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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Verified User

Consultant in Information Technology

Newspapers Company, 51-200 employees

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Likelihood to Renew

Asana 9.5

Based on 35 answers

Mobile + Desktop capabilities - Able to use it anywhere, anytime.
Task management - Easy to view projects and their progress.
Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.

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CEO (Chief Executive Officer)

Simply Heaven DesignMarketing and Advertising, 1-10 employees

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Sugar Sell (SugarCRM) 8.2

Based on 26 answers

Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

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Andrew Dunifer, MBA/MS MIS

Marketing and Business Development Manager

Vortex Immersion MediaEntertainment, 1-10 employees

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Usability

Asana 9.0

Based on 24 answers

It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.

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Verified User

Manager in Information Technology

Internet Company, 1-10 employees

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Sugar Sell (SugarCRM) 8.0

Based on 10 answers

There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

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Verified User

Account Manager in Sales

51-200 employees

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Reliability and Availability

Asana 8.4

Based on 4 answers

Working with Asana on a daily basis

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Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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Sugar Sell (SugarCRM) 10.0

Based on 2 answers

SugarCRM has never been down for us.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 2 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 2 answers

No response time issues ever. Very productive due to its ease of use.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Support Rating

Asana 7.8

Based on 94 answers

I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).

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Director of Marketing & Communications

787 NetworksMarketing and Advertising, 51-200 employees

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Sugar Sell (SugarCRM) 8.5

Based on 18 answers

The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.

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Sebastian Cuadras

Case Analyst

Community Tax LLCFinancial Services, 201-500 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.0

Based on 1 answer

Only part of an implemementation as noted previously.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 9 answers

Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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President

Digital Ascent, IncComputer & Network Security, 1-10 employees

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Alternatives Considered

We selected ASANA based on the feature set, and ease of rollout. monday.com had very good workflow automation but we found that ASANA was quicker and easier for staff to build a task eco-system that worked for them.

Zoho Projects was a very strong contender but was much more expensive and so ASANA was the more effective choice across the board.

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Verified User

Manager in Other

Events Services Company, 11-50 employees

View all 168 answers on this topic

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.

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Vice President of Business Development

LKCSMarketing and Advertising, 51-200 employees

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Scalability

Asana 8.2

Based on 1 answer

I used this tool on a daily basis at work and it runs as a solid rock

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Project Manager

ClickSoftwareComputer Software, 501-1000 employees

View all 1 answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

Works from 2-300 Users in our experience.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Return on Investment

Asana helps improve productivity in the workspace by ensuring all team members know what projects/tasks they need to get done and by when.
Asana helps team members stay focused on what needs to get done and allows cross collaboration between departments which greatly increases overall company productivity by not having to wait around for email responses.
Asana is a good tool for project management and is easy to use, making it accessible for the whole company to use.

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Verified User

Manager in Marketing

Medical Practice Company, 11-50 employees

View all 168 answers on this topic

Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
It allows each user to have a 360-degree view point of our databases at any given point.
Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.

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Jennifer Stewart

Marketing Manager & CRM Administrator

Lincoln Healthcare GroupEvents Services, 11-50 employees

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Screenshots

See All (9) Asana Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$10*

* per user per month

Asana Editions & Modules

Edition

Premium	$13.49¹
Business	$30.49¹

Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Sugar Sell (SugarCRM) Editions & Modules

Edition

Sugar Cell	$80.00¹

Per Month

Additional Pricing Details

—

Rating Summary

Asana

Sugar Sell (SugarCRM)

Asana

Sugar Sell (SugarCRM)

Asana

Sugar Sell (SugarCRM)

Asana

Sugar Sell (SugarCRM)

Asana

Sugar Sell (SugarCRM)

Asana

Sugar Sell (SugarCRM)

Asana

Sugar Sell (SugarCRM)

Asana

Sugar Sell (SugarCRM)

Asana

Sugar Sell (SugarCRM)

Asana

Sugar Sell (SugarCRM)

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