Asana vs Sugar Sell (SugarCRM)

What users are saying about

Score 8.5 out of 10

Based on 2025 reviews and ratings

Score 7.5 out of 10

Based on 236 reviews and ratings

Feature Set Ratings

Project Management

7.8

Asana

78%

Sugar Sell (SugarCRM)

Feature Set Not Supported

N/A

Asana ranks higher in 14/14 features

Task Management

8.8

88%

158 Ratings

N/A

0 Ratings

Resource Management

7.4

74%

132 Ratings

N/A

0 Ratings

Gantt Charts

7.9

79%

44 Ratings

N/A

0 Ratings

Scheduling

7.9

79%

144 Ratings

N/A

0 Ratings

Workflow Automation

7.8

78%

114 Ratings

N/A

0 Ratings

Team Collaboration

8.5

85%

157 Ratings

N/A

0 Ratings

Support for Agile Methodology

8.5

85%

7 Ratings

N/A

0 Ratings

Support for Waterfall Methodology

8.5

85%

7 Ratings

N/A

0 Ratings

Document Management

7.0

70%

133 Ratings

N/A

0 Ratings

Email integration

7.1

71%

127 Ratings

N/A

0 Ratings

Mobile Access

8.3

83%

130 Ratings

N/A

0 Ratings

Timesheet Tracking

6.1

61%

6 Ratings

N/A

0 Ratings

Change request and Case Management

8.4

84%

4 Ratings

N/A

0 Ratings

Budget and Expense Management

6.7

67%

61 Ratings

N/A

0 Ratings

Professional Services Automation

6.8

Asana

68%

Sugar Sell (SugarCRM)

Feature Set Not Supported

N/A

Asana ranks higher in 2/2 features

Project & financial reporting

5.5

55%

1 Rating

N/A

0 Ratings

Integration with accounting software

8.2

82%

35 Ratings

N/A

0 Ratings

Sales Force Automation

Asana

Feature Set Not Supported

N/A

8.5

Sugar Sell (SugarCRM)

85%

Sugar Sell (SugarCRM) ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.8

88%

32 Ratings

Workflow management

N/A

0 Ratings

8.5

85%

28 Ratings

Territory management

N/A

0 Ratings

8.7

87%

26 Ratings

Opportunity management

N/A

0 Ratings

8.7

87%

26 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

8.9

89%

29 Ratings

Contract management

N/A

0 Ratings

8.7

87%

26 Ratings

Quote & order management

N/A

0 Ratings

7.9

79%

24 Ratings

Interaction tracking

N/A

0 Ratings

7.9

79%

30 Ratings

Channel / partner relationship management

N/A

0 Ratings

8.5

85%

25 Ratings

Customer Service & Support

Asana

Feature Set Not Supported

N/A

8.8

Sugar Sell (SugarCRM)

88%

Sugar Sell (SugarCRM) ranks higher in 3/3 features

Case management

N/A

0 Ratings

9.0

90%

24 Ratings

Call center management

N/A

0 Ratings

8.7

87%

19 Ratings

Help desk management

N/A

0 Ratings

8.7

87%

17 Ratings

Marketing Automation

Asana

Feature Set Not Supported

N/A

8.3

Sugar Sell (SugarCRM)

83%

Sugar Sell (SugarCRM) ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.9

89%

22 Ratings

Email marketing

N/A

0 Ratings

7.7

77%

23 Ratings

CRM Project Management

Asana

Feature Set Not Supported

N/A

8.9

Sugar Sell (SugarCRM)

89%

Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

N/A

0 Ratings

9.1

91%

26 Ratings

Billing and invoicing management

N/A

0 Ratings

8.8

88%

18 Ratings

Reporting

N/A

0 Ratings

8.8

88%

24 Ratings

CRM Reporting & Analytics

Asana

Feature Set Not Supported

N/A

8.9

Sugar Sell (SugarCRM)

89%

Sugar Sell (SugarCRM) ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.8

88%

24 Ratings

Pipeline visualization

N/A

0 Ratings

9.0

90%

25 Ratings

Customizable reports

N/A

0 Ratings

8.8

88%

27 Ratings

Customization

Asana

Feature Set Not Supported

N/A

8.7

Sugar Sell (SugarCRM)

87%

Sugar Sell (SugarCRM) ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.9

89%

29 Ratings

Custom objects

N/A

0 Ratings

9.0

90%

26 Ratings

Scripting environment

N/A

0 Ratings

8.8

88%

19 Ratings

API for custom integration

N/A

0 Ratings

8.3

83%

25 Ratings

Security

Asana

Feature Set Not Supported

N/A

8.6

Sugar Sell (SugarCRM)

86%

Sugar Sell (SugarCRM) ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

9.0

90%

21 Ratings

Role-based user permissions

N/A

0 Ratings

8.2

82%

26 Ratings

Social CRM

Asana

Feature Set Not Supported

N/A

8.5

Sugar Sell (SugarCRM)

85%

Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

N/A

0 Ratings

8.7

87%

19 Ratings

Social engagement

N/A

0 Ratings

8.3

83%

16 Ratings

Integrations with 3rd-party Software

Asana

Feature Set Not Supported

N/A

8.6

Sugar Sell (SugarCRM)

86%

Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

8.8

88%

19 Ratings

Compensation management

N/A

0 Ratings

8.4

84%

13 Ratings

Platform

Asana

Feature Set Not Supported

N/A

8.3

Sugar Sell (SugarCRM)

83%

Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

8.3

83%

20 Ratings

Attribute Ratings

Asana is rated higher in 2 areas: Likelihood to Renew, Usability
Sugar Sell (SugarCRM) is rated higher in 4 areas: Likelihood to Recommend, Availability, Support Rating, Product Scalability

Asana

80%

189 Ratings

8.2

Sugar Sell (SugarCRM)

82%

57 Ratings

Asana

96%

35 Ratings

8.2

Sugar Sell (SugarCRM)

82%

26 Ratings

Asana

90%

22 Ratings

8.6

Sugar Sell (SugarCRM)

86%

10 Ratings

Asana

84%

4 Ratings

10.0

Sugar Sell (SugarCRM)

100%

2 Ratings

Asana

N/A

0 Ratings

10.0

Sugar Sell (SugarCRM)

100%

2 Ratings

Asana

59%

81 Ratings

9.2

Sugar Sell (SugarCRM)

92%

18 Ratings

Asana

N/A

0 Ratings

9.0

Sugar Sell (SugarCRM)

90%

1 Rating

Asana

N/A

0 Ratings

8.0

Sugar Sell (SugarCRM)

80%

1 Rating

Asana

N/A

0 Ratings

9.0

Sugar Sell (SugarCRM)

90%

9 Ratings

Asana

82%

1 Rating

9.0

Sugar Sell (SugarCRM)

90%

1 Rating

Pros

Easy to use by any user (good UX and no installation needed)
Easy to create a simple project, add tasks and sub tasks.
Different display options, according to the project/tasks type
Works great using a web browser, you don't have to install the application

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Verified User

Engineer in Other

Environmental Services Company, 11-50 employees

View all 189 answers on this topic

Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
Exporting granular reports into excel for in depth analysis and actionable measures.
Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

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Verified User

C-Level Executive in Customer Service

Internet Company, 51-200 employees

View all 57 answers on this topic

Cons

Some users might find the user interface a bit dull and un inspired
We found the way to use multiple workspaces a bit confusing
It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place

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Louis Schietekat

Managing Director

IP BraaiLegal Services, 1-10 employees

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The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
General layout could be improved by the addition of modern templates to customize the standard look and feel
Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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Verified User

Consultant in Information Technology

Newspapers Company, 51-200 employees

View all 57 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$10

Starting Price

$50 per month

Asana Editions & Modules

Edition

Premium	$13.49¹
Business	$30.49¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition

Sugar Sell	$80.00¹
Sugar Professional	$52.00¹
Sugar Enterprise	$85.00¹

Per User/Per Month (billed annually)

Additional Pricing Details

—

Likelihood to Renew

Asana 9.6

Based on 35 answers

Mobile + Desktop capabilities - Able to use it anywhere, anytime.
Task management - Easy to view projects and their progress.
Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.

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page V

CEO (Chief Executive Officer)

Simply Heaven DesignMarketing and Advertising, 1-10 employees

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Sugar Sell (SugarCRM) 8.2

Based on 26 answers

Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

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Andrew Dunifer, MBA/MS MIS

Marketing and Business Development Manager

Vortex Immersion MediaEntertainment, 1-10 employees

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Usability

Asana 9.0

Based on 22 answers

It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.

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Verified User

Manager in Information Technology

Internet Company, 1-10 employees

View all 22 answers on this topic

Sugar Sell (SugarCRM) 8.6

Based on 10 answers

There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

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Verified User

Account Manager in Sales

51-200 employees

View all 10 answers on this topic

Reliability and Availability

Asana 8.4

Based on 4 answers

Working with Asana on a daily basis

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Ronen Soreq

Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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Sugar Sell (SugarCRM) 10.0

Based on 2 answers

SugarCRM has never been down for us.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 2 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 2 answers

No response time issues ever. Very productive due to its ease of use.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Support Rating

Asana 5.9

Based on 81 answers

I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).

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Adam Lumley

Director of Marketing & Communications

787 NetworksMarketing and Advertising, 51-200 employees

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Sugar Sell (SugarCRM) 9.2

Based on 18 answers

Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.

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Himanshu Shah

Senior Manager

AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.0

Based on 1 answer

Only part of an implemementation as noted previously.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 9 answers

Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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Marc Prince

President

Digital Ascent, IncComputer & Network Security, 1-10 employees

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Alternatives Considered

I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.

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Chantelle Chase

Brand Development & Culture Specialist

SIRIUScreatorGraphic Design, 1-10 employees

View all 189 answers on this topic

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.

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Sid Haas

Vice President of Business Development

LKCSMarketing and Advertising, 51-200 employees

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Scalability

Asana 8.2

Based on 1 answer

I used this tool on a daily basis at work and it runs as a solid rock

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Ronen Soreq

Project Manager

ClickSoftwareComputer Software, 501-1000 employees

View all 1 answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

Works from 2-300 Users in our experience.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Return on Investment

Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
Easy to use - I can make the most of my time to get up (and stay) up and running.
Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.

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Kristi Porter

Chief Do-Gooder

SignifyMarketing & Advertising, 1-10 employees

View all 189 answers on this topic

Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
It allows each user to have a 360-degree view point of our databases at any given point.
Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.

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Jennifer Stewart

Marketing Manager & CRM Administrator

Lincoln Healthcare GroupEvents Services, 11-50 employees

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Screenshots

See All (9) Asana Screenshots

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