What users are saying about
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1386 Ratings

Asana

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1386 Ratings
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Score 8.4 out of 100
225 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Asana

Asana has helped us stay on track from briefing with marketing partners to planning with media partners then continuing the process of kicking off creative, working through creative and finalizing approvals to then finish and send to the activation team. It's a one stop shop for our project needs. Much like with any tool, getting users to adopt it and update can be a challenge but Asana makes it easy to assign tasks to keep folks in line.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Asana
7.8
Sugar Sell (SugarCRM)
Task Management
Asana
9.1
Sugar Sell (SugarCRM)
Resource Management
Asana
7.6
Sugar Sell (SugarCRM)
Gantt Charts
Asana
8.1
Sugar Sell (SugarCRM)
Scheduling
Asana
8.1
Sugar Sell (SugarCRM)
Workflow Automation
Asana
7.9
Sugar Sell (SugarCRM)
Team Collaboration
Asana
8.7
Sugar Sell (SugarCRM)
Support for Agile Methodology
Asana
8.5
Sugar Sell (SugarCRM)
Support for Waterfall Methodology
Asana
8.5
Sugar Sell (SugarCRM)
Document Management
Asana
6.9
Sugar Sell (SugarCRM)
Email integration
Asana
7.1
Sugar Sell (SugarCRM)
Mobile Access
Asana
8.2
Sugar Sell (SugarCRM)
Timesheet Tracking
Asana
6.1
Sugar Sell (SugarCRM)
Change request and Case Management
Asana
8.4
Sugar Sell (SugarCRM)
Budget and Expense Management
Asana
6.5
Sugar Sell (SugarCRM)

Professional Services Automation

Asana
6.8
Sugar Sell (SugarCRM)
Project & financial reporting
Asana
5.5
Sugar Sell (SugarCRM)
Integration with accounting software
Asana
8.2
Sugar Sell (SugarCRM)

Sales Force Automation

Asana
Sugar Sell (SugarCRM)
7.9
Customer data management / contact management
Asana
Sugar Sell (SugarCRM)
8.3
Workflow management
Asana
Sugar Sell (SugarCRM)
7.9
Territory management
Asana
Sugar Sell (SugarCRM)
8.2
Opportunity management
Asana
Sugar Sell (SugarCRM)
8.0
Integration with email client (e.g., Outlook or Gmail)
Asana
Sugar Sell (SugarCRM)
8.3
Contract management
Asana
Sugar Sell (SugarCRM)
7.8
Quote & order management
Asana
Sugar Sell (SugarCRM)
7.7
Interaction tracking
Asana
Sugar Sell (SugarCRM)
7.4
Channel / partner relationship management
Asana
Sugar Sell (SugarCRM)
7.9

Customer Service & Support

Asana
Sugar Sell (SugarCRM)
7.8
Case management
Asana
Sugar Sell (SugarCRM)
8.0
Call center management
Asana
Sugar Sell (SugarCRM)
8.0
Help desk management
Asana
Sugar Sell (SugarCRM)
7.4

Marketing Automation

Asana
Sugar Sell (SugarCRM)
7.2
Lead management
Asana
Sugar Sell (SugarCRM)
7.9
Email marketing
Asana
Sugar Sell (SugarCRM)
6.6

CRM Project Management

Asana
Sugar Sell (SugarCRM)
8.2
Task management
Asana
Sugar Sell (SugarCRM)
8.2
Billing and invoicing management
Asana
Sugar Sell (SugarCRM)
8.2
Reporting
Asana
Sugar Sell (SugarCRM)
8.2

CRM Reporting & Analytics

Asana
Sugar Sell (SugarCRM)
8.0
Forecasting
Asana
Sugar Sell (SugarCRM)
8.1
Pipeline visualization
Asana
Sugar Sell (SugarCRM)
7.7
Customizable reports
Asana
Sugar Sell (SugarCRM)
8.2

Customization

Asana
Sugar Sell (SugarCRM)
8.1
Custom fields
Asana
Sugar Sell (SugarCRM)
8.2
Custom objects
Asana
Sugar Sell (SugarCRM)
8.0
Scripting environment
Asana
Sugar Sell (SugarCRM)
8.0
API for custom integration
Asana
Sugar Sell (SugarCRM)
8.0

Security

Asana
Sugar Sell (SugarCRM)
8.0
Single sign-on capability
Asana
Sugar Sell (SugarCRM)
8.3
Role-based user permissions
Asana
Sugar Sell (SugarCRM)
7.8

Social CRM

Asana
Sugar Sell (SugarCRM)
8.1
Social data
Asana
Sugar Sell (SugarCRM)
8.1
Social engagement
Asana
Sugar Sell (SugarCRM)
8.1

Integrations with 3rd-party Software

Asana
Sugar Sell (SugarCRM)
7.7
Marketing automation
Asana
Sugar Sell (SugarCRM)
7.8
Compensation management
Asana
Sugar Sell (SugarCRM)
7.6

Platform

Asana
Sugar Sell (SugarCRM)
7.3
Mobile access
Asana
Sugar Sell (SugarCRM)
7.3

Pros

Asana

  • Task Management - Being able to assign resources and time lines to specific activities
  • Project Management - Being able to plan, execute and track project process using this tool
  • Customizability - Being able to customize a solution that meets your needs or activity.
Norman Hazlewood | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Asana

  • I think there could be improved clarity around the different levels of Asana. For example, the resources available to paid accounts are not visible from the more basic accounts, so you're not aware that there are expanded options until you look in their knowledge base and see that they have additional features.
  • Exporting projects - you can export a project into a csv, but it isn't pretty. This can be challenging if you'd like to have an archived project folder for open records requests.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Asana

Asana 9.5
Based on 35 answers
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
page V | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Asana

Asana 9.0
Based on 24 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Asana

Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Ronen Soreq | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Asana

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Asana

Asana 7.8
Based on 94 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Adam Lumley | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.5
Based on 18 answers
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Sebastian Cuadras | TrustRadius Reviewer

In-Person Training

Asana

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Asana

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Asana

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Asana

We selected ASANA based on the feature set, and ease of rollout. monday.com had very good workflow automation but we found that ASANA was quicker and easier for staff to build a task eco-system that worked for them.
Zoho Projects was a very strong contender but was much more expensive and so ASANA was the more effective choice across the board.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Asana

  • Asana helps improve productivity in the workspace by ensuring all team members know what projects/tasks they need to get done and by when.
  • Asana helps team members stay focused on what needs to get done and allows cross collaboration between departments which greatly increases overall company productivity by not having to wait around for email responses.
  • Asana is a good tool for project management and is easy to use, making it accessible for the whole company to use.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* per user per month

Asana Editions & Modules

Edition
Premium$13.491
Business$30.491
  1. Per Month
Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Cell$80.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Asana
8.4
Sugar Sell (SugarCRM)
7.9

Likelihood to Renew

Asana
9.5
Sugar Sell (SugarCRM)
8.2

Usability

Asana
9.0
Sugar Sell (SugarCRM)
8.0

Reliability and Availability

Asana
8.4
Sugar Sell (SugarCRM)
10.0

Performance

Asana
Sugar Sell (SugarCRM)
10.0

Support Rating

Asana
7.8
Sugar Sell (SugarCRM)
8.5

In-Person Training

Asana
Sugar Sell (SugarCRM)
9.0

Online Training

Asana
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Asana
Sugar Sell (SugarCRM)
9.0

Scalability

Asana
8.2
Sugar Sell (SugarCRM)
9.0

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