What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101
36 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Add comparison

Likelihood to Recommend

Aspect Unified IP

The system is very complicated for the initial installations in the servers, which
requires highly qualified personnel for the start-up. It cost me the installation at the beginning but I knew it would be worth it because the use of an administrative control of calls is important and more when you have many service providers.
Jose Raul Faria profile photo

Cisco Unified Contact Center

Well suited if you are running a call center and need to track/ record call volume. UCCX can be a pretty useful team for any organization management in order to make a decision by call traffic. UCCX can help in making the right decisions (increase/decrease workforce) add or move resources from low/normal traffic departments to high intense call volume departments
No photo available

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.0
Cisco Unified Contact Center
9.3
Agent dashboard
Aspect Unified IP
8.5
Cisco Unified Contact Center
8.5
Validate callers
Aspect Unified IP
9.0
Cisco Unified Contact Center
9.0
Outbound response
Aspect Unified IP
9.0
Cisco Unified Contact Center
9.5
Call forwarding
Aspect Unified IP
9.0
Cisco Unified Contact Center
9.5
Click-to-call (CTC)
Aspect Unified IP
9.5
Cisco Unified Contact Center
9.0
Warm transfer
Aspect Unified IP
9.0
Cisco Unified Contact Center
9.0
Predictive dialing
Aspect Unified IP
9.5
Cisco Unified Contact Center
9.0
Interactive voice response
Aspect Unified IP
9.0
Cisco Unified Contact Center
9.5
REST APIs
Aspect Unified IP
9.0
Cisco Unified Contact Center
10.0
Call scripts
Aspect Unified IP
9.0
Cisco Unified Contact Center
8.5
Call tracking
Aspect Unified IP
9.5
Cisco Unified Contact Center
10.0
Multichannel integration
Aspect Unified IP
8.0
Cisco Unified Contact Center
10.0
CRM software integration
Aspect Unified IP
8.5
Cisco Unified Contact Center
10.0

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Cisco Unified Contact Center
9.6
Inbound call routing
Aspect Unified IP
9.0
Cisco Unified Contact Center
10.0
Omnichannel inbound routing
Aspect Unified IP
8.0
Cisco Unified Contact Center
10.0
Recording
Aspect Unified IP
9.5
Cisco Unified Contact Center
10.0
Quality management
Aspect Unified IP
9.0
Cisco Unified Contact Center
10.0
Call analytics
Aspect Unified IP
8.5
Cisco Unified Contact Center
9.5
Historical reporting
Aspect Unified IP
7.5
Cisco Unified Contact Center
9.0
Live reporting
Aspect Unified IP
7.5
Cisco Unified Contact Center
8.0
Customer surveys
Aspect Unified IP
8.5
Cisco Unified Contact Center
10.0
Customer interaction analytics
Aspect Unified IP
9.0
Cisco Unified Contact Center
10.0

Pros

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria profile photo
  • Very reliable platform in general and works well as designed.
  • The recordings done with Calabrio AQM are pretty reliable and work in tandem with Unified Contact Center fairly well.
No photo available

Cons

  • The reports are very basic.
  • There may be a broader reporting line, perhaps with more detailed records.
Jose Raul Faria profile photo
  • Once it is set up, it can be managed relatively easily, but the initial setup can be quite involved and require expert resources.
Shawn Umansky profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Cisco Unified Contact Center9.8
Based on 4 answers
We rely heavily on Cisco platforms. CUCC integrates with our other Cisco platforms and with our enterprise support and licensing agreements.
No photo available

Alternatives Considered

The seal of this service was through the revisions according to my corporate needs and I really needed a system that would manage all kinds of calls and support that would give me an active service for a better business management. In fact, he gave me and discovered additional services that the company is using correctly in their daily activities.
Jose Raul Faria profile photo
I have used older Avaya ACD systems. Avaya had multiple platforms to perform what CUCC does on one platform. The CUCC user and programing interfaces are much more user friendly.
No photo available

Return on Investment

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria profile photo
  • CUCC does give good feedback to managers to see call statistics. It can lead to better customer service and employee efficiency.
  • The overall system availability and reliability has been great. With the High Availability redundant feature you can perform system maintenance without extended downtime.
No photo available

Pricing Details

Aspect Unified IP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details