What users are saying about

Aspect Unified IP

9 Ratings
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Score 7.6 out of 101

OneContact CC

1 Ratings
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Score 7.3 out of 101

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Likelihood to Recommend

Aspect Unified IP

The system is very complicated for the initial installations in the servers, which
requires highly qualified personnel for the start-up. It cost me the installation at the beginning but I knew it would be worth it because the use of an administrative control of calls is important and more when you have many service providers.
Jose Raul Faria profile photo

OneContact CC

Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Rui Ferraz profile photo

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.0
OneContact CC
Agent dashboard
Aspect Unified IP
8.5
OneContact CC
Validate callers
Aspect Unified IP
9.0
OneContact CC
Outbound response
Aspect Unified IP
9.0
OneContact CC
Call forwarding
Aspect Unified IP
9.0
OneContact CC
Click-to-call (CTC)
Aspect Unified IP
9.5
OneContact CC
Warm transfer
Aspect Unified IP
9.0
OneContact CC
Predictive dialing
Aspect Unified IP
9.5
OneContact CC
Interactive voice response
Aspect Unified IP
9.0
OneContact CC
REST APIs
Aspect Unified IP
9.0
OneContact CC
Call scripts
Aspect Unified IP
9.0
OneContact CC
Call tracking
Aspect Unified IP
9.5
OneContact CC
Multichannel integration
Aspect Unified IP
8.0
OneContact CC
CRM software integration
Aspect Unified IP
8.5
OneContact CC

Workforce Optimization (WFO)

Aspect Unified IP
8.5
OneContact CC
Inbound call routing
Aspect Unified IP
9.0
OneContact CC
Omnichannel inbound routing
Aspect Unified IP
8.0
OneContact CC
Recording
Aspect Unified IP
9.5
OneContact CC
Quality management
Aspect Unified IP
9.0
OneContact CC
Call analytics
Aspect Unified IP
8.5
OneContact CC
Historical reporting
Aspect Unified IP
7.5
OneContact CC
Live reporting
Aspect Unified IP
7.5
OneContact CC
Customer surveys
Aspect Unified IP
8.5
OneContact CC
Customer interaction analytics
Aspect Unified IP
9.0
OneContact CC

Pros

  • Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
  • Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
  • Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
Joseph Burda profile photo
  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Rui Ferraz profile photo

Cons

  • Their upgrade cycle is too agressive, especially for larger organizations that might not need to update their telephony platform so often. This is the main issue I have had with Aspect since we started using them over 10 years ago.
Joseph Burda profile photo
  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Rui Ferraz profile photo

Alternatives Considered

The seal of this service was through the revisions according to my corporate needs and I really needed a system that would manage all kinds of calls and support that would give me an active service for a better business management. In fact, he gave me and discovered additional services that the company is using correctly in their daily activities.
Jose Raul Faria profile photo
CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching).OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution.Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
Rui Ferraz profile photo

Return on Investment

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria profile photo
  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
Rui Ferraz profile photo

Pricing Details

Aspect Unified IP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

OneContact CC

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details