AT&T Office@Hand vs. West Unified Communications Services (discontinued)

Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.

It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.

Incentivized

• Receiving phone calls
• Making phone calls

• Large conference calls
• Reliable calling technology
• Easy to call in with no confusion

Incentivized

• Terrible customer service
• Many advanced features that most now want are not developed yet
• No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult

• Hold music is normally loud and not pleasant

Incentivized

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.

We only use intercall and always have, our in house phone system is Cisco.

Incentivized

• I wish I had never switched from my local VOIP phone provider
• Office at Hand is a mistake I wish I'd never made

• It does cost our company money so we try to give out numbers only when needed

Incentivized