What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 6 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 2 reviews and ratings
Attribute Ratings
- AT&T Workforce Manager is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.8
AT&T Workforce Manager
88%
3 Ratings
7.0
Dispatch
70%
1 Rating
Usability
5.0
AT&T Workforce Manager
50%
1 Rating
Dispatch
N/A
0 Ratings
Support Rating
9.2
AT&T Workforce Manager
92%
3 Ratings
6.0
Dispatch
60%
1 Rating
Likelihood to Recommend
AT&T Workforce Manager
AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees
Dispatch
Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.

Verified User
Administrator in Product Management
Furniture Company, 51-200 employeesPros
AT&T Workforce Manager
- Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
- Intelligent tracking provides a location any time a user is moving or performs any action.
- Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.

Verified User
Professional in Customer Service
Wireless Company, 51-200 employeesDispatch
- Easy to set up
- Good integration with customer notification
- Streamlined set up process and support

Verified User
Administrator in Product Management
Furniture Company, 51-200 employeesCons
AT&T Workforce Manager
- It would not integrate with our business forms.
- No contact data base
- No inventory tracking
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees
Dispatch
- Buggy desktop app interface
- Mobile app needs a lot of improvement
- Login for vehicles can be a bit tricky

Verified User
Administrator in Product Management
Furniture Company, 51-200 employeesPricing Details
AT&T Workforce Manager
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Dispatch
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
AT&T Workforce Manager
AT&T Workforce Manager 5.0
Based on 1 answer
AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees
Dispatch
No score
No answers yet
No answers on this topic
Support Rating
AT&T Workforce Manager
AT&T Workforce Manager 9.2
Based on 3 answers
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.

Verified User
Professional in Customer Service
Wireless Company, 51-200 employeesDispatch
Dispatch 6.0
Based on 1 answer
Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.

Verified User
Administrator in Product Management
Furniture Company, 51-200 employeesAlternatives Considered
AT&T Workforce Manager
AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees
Dispatch
We used Route4Me but surprisingly there are very few alternatives and companies on the market that are well suited for performing this kind of tracking. I am somewhat disappointed that Dispatch is the only option, only because the desktop and mobile applications can be so buggy and, at times, unreliable. But, the other existing options on the market are much worse.

Verified User
Administrator in Product Management
Furniture Company, 51-200 employeesReturn on Investment
AT&T Workforce Manager
- With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.

Verified User
Professional in Customer Service
Wireless Company, 51-200 employeesDispatch
- Dispatch gives us the ability to track orders that have shipped locally
- Digital footprint
- Reduction of carbon emissions using paper products

Verified User
Administrator in Product Management
Furniture Company, 51-200 employees