athenaCollector vs CentralReach

Likelihood to Recommend

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.

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Abigail Koenig

Founder/Executive Director

Colorado Autism ConsultantsHealth, Wellness and Fitness, 11-50 employees

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Pros

Ease of scheduling appointments, checking patients in, and entering charges.
The system is very user friendly and navigation throughout the system is not complicated.
Reporting tools are setup in a format that the average user can use.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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CentralReach is easy to use once you get fully trained.
CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.

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Verified User

Administrator in Finance and Accounting

Hospital & Health Care Company, 501-1000 employees

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Cons

Reporting for payer contract variances is weak for an organization as large as ours.
Custom report development can get pricey and take some time to develop.
A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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Scheduling module has its limitations
Instant Chat is not robust
The App is terrible!!

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Verified User

C-Level Executive in Finance and Accounting

Education Management Company, 1001-5000 employees

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Support Rating

No score

No answers yet

No answers on this topic

CentralReach 6.0

Based on 2 answers

It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking

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Verified User

C-Level Executive in Finance and Accounting

Education Management Company, 1001-5000 employees

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Alternatives Considered

The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.

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Verified User

Analyst in Other

Hospital & Health Care Company, 10,001+ employees

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The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.

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Angie Fuqua

CEO (Chief Executive Officer)

ABA InsightIndividual & Family Services, 51-200 employees

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Return on Investment

No answers on this topic

CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.

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Abigail Koenig

Founder/Executive Director

Colorado Autism ConsultantsHealth, Wellness and Fitness, 11-50 employees

View all 4 answers on this topic

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—