20 Ratings
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Score 7.6 out of 100
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Payroll Management

    athenaIDX

    Feature Set Not Supported
    N/A
    8.4

    FinancialForce Accounting

    84%
    FinancialForce Accounting ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Direct deposit files

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Customization

    athenaIDX

    Feature Set Not Supported
    N/A
    8.0

    FinancialForce Accounting

    80%
    FinancialForce Accounting ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Plug-ins

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Security

    athenaIDX

    Feature Set Not Supported
    N/A
    9.2

    FinancialForce Accounting

    92%
    FinancialForce Accounting ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Reporting & Analytics

    athenaIDX

    Feature Set Not Supported
    N/A
    7.0

    FinancialForce Accounting

    70%
    FinancialForce Accounting ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Standard reports

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Custom reports

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    General Ledger and Configurable Accounting

    athenaIDX

    Feature Set Not Supported
    N/A
    7.8

    FinancialForce Accounting

    78%
    FinancialForce Accounting ranks higher in 20/20 features

    Accounts payable

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Accounts receivable

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Cash management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.4
    84%
    5 Ratings

    Expense management

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Time tracking

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Fixed asset management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Multi-currency support

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Multi-division support

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Regulations compliance

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Self-service portal

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Global Financial Support

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Intercompany Accounting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Journals and Reconciliations

    N/A
    0 Ratings
    6.3
    63%
    3 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    7.5
    75%
    2 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    7.4
    74%
    3 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Standardized Processes

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Inventory Management

    athenaIDX

    Feature Set Not Supported
    N/A
    10.0

    FinancialForce Accounting

    100%
    FinancialForce Accounting ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Automatic reordering

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Location management

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Manufacturing module

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Order Management

    athenaIDX

    Feature Set Not Supported
    N/A
    8.1

    FinancialForce Accounting

    81%
    FinancialForce Accounting ranks higher in 4/4 features

    Pricing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Order entry

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Credit card processing

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • FinancialForce Accounting is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.6

    athenaIDX

    76%
    9 Ratings
    7.7

    FinancialForce Accounting

    77%
    6 Ratings

    Likelihood to Renew

    athenaIDX

    N/A
    0 Ratings
    10.0

    FinancialForce Accounting

    100%
    1 Rating

    Usability

    athenaIDX

    N/A
    0 Ratings
    10.0

    FinancialForce Accounting

    100%
    1 Rating

    Availability

    athenaIDX

    N/A
    0 Ratings
    10.0

    FinancialForce Accounting

    100%
    2 Ratings

    Performance

    athenaIDX

    N/A
    0 Ratings
    9.0

    FinancialForce Accounting

    90%
    2 Ratings

    Support Rating

    athenaIDX

    N/A
    0 Ratings
    10.0

    FinancialForce Accounting

    100%
    2 Ratings

    Online Training

    athenaIDX

    N/A
    0 Ratings
    10.0

    FinancialForce Accounting

    100%
    1 Rating

    Implementation Rating

    athenaIDX

    N/A
    0 Ratings
    10.0

    FinancialForce Accounting

    100%
    2 Ratings

    Likelihood to Recommend

    athenahealth

    Athena is a well-suited electronic medical record system for those professionals that work in a medical center, hospital, clinic, and/or outpatient clinic that need to provide frequent and accurate documentation for insurance providers and all other members of the care team. It might be less appropriate for a small agency.
    Read full review

    FinancialForce.com

    For accounting systems, users and/or evaluators often want to see some type of matrix or "heads up" comparisons of specific features and functionality of a system in key areas such as: 1) General Ledger 2) Order to Cash cycle 3) Purchase to Pay cycle 4) Cash management 5) Inventory and/or Cost Accounting (Projects/Jobs, etc) 6) Revenue Recognition 7) Fixed Assets management 8) Budgets 9) Tax 10) Reports and Analysis It would be great if this kind of matrix existed to be filled in by reviewers so that others could benefit from their perspectives about the applications and how they address or handle the specific features/functionality. With respect to FinancialForce, the company has found that nearly all the key features it needed were available from the application.
    Read full review

    Pros

    athenahealth

    • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
    • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
    • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
    • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
    Read full review

    FinancialForce.com

    • User interface is more modern and user-friendly than other software
    • Dashboards allow for good visual interpretation
    • Reports are able to be customized to better fit users' needs
    Read full review

    Cons

    athenahealth

    • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
    • Ability to create custom reports
    Read full review

    FinancialForce.com

    • Since SalesForce was not made with accounting in mind, building FinancialForce as a module on top of SalesForce gives problems because the overarching architect of SalesForce cannot facilitate all the accounting requirements.
    • The FinancialForce integration team was not very good, and did not help us set up our FinancialForce very well. Their customer support is also lacking and takes a long time to respond and troubleshoot our problems.
    • FinancialForce doesn't actually build financial statement reports. We were only able to run a trial balance, and we had to build the statements ourselves in Excel.
    Read full review

    Pricing Details

    athenaIDX

    Starting Price

    Editions & Modules

    athenaIDX editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      FinancialForce Accounting

      Starting Price

      Editions & Modules

      FinancialForce Accounting editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        athenahealth

        No answers on this topic

        FinancialForce.com

        The company has now converted its legacy, "home grown" operations system and built it on the force.com platform, and the integration between it and FinancialForce is deeply entrenched. No other application would be able to replicate this functionality, and the company will be able to scale and leverage the force.com platform as it grows.
        Read full review

        Usability

        athenahealth

        No answers on this topic

        FinancialForce.com

        Change management is always an issue, but the evidence of the application's usability is that both long-time employees (used to the legacy systems for many years) and newer employees have been able to learn the system and improve their business processes.
        Read full review

        Reliability and Availability

        athenahealth

        No answers on this topic

        FinancialForce.com

        Unless the internet is completely unavailable - which has not happened yet - the application is always accessible. Since FinancialForce is built on the force.com platform, it's uptime is tied to Salesforce security and system performance standards
        Read full review

        Performance

        athenahealth

        No answers on this topic

        FinancialForce.com

        If Visualforce pages are enabled, they sometimes slow down the load time.
        Read full review

        Support Rating

        athenahealth

        No answers on this topic

        FinancialForce.com

        The response time for FinancialForce is exemplary. Immediate acknowledgement of the support request by automatically logging a case/ticket on the provider side, then less than 24-hour follow up by a support team member with specific questions, information or resolution for the issue.
        Read full review

        Online Training

        athenahealth

        No answers on this topic

        FinancialForce.com

        Through its Xtra login website available to its customers, FinancialForce offers a complete set of online, video tutorials, training and documentation. Each tutorial is "bite-sized", meaning it imparts instructional, step-by-step information in 2-3 minute narrated videos. For a particular cycle or process, like invoices to payments for example, each tutorial builds on the last so that the user can get a complete picture of the steps and process in less than 10 minutes.
        Read full review

        Implementation Rating

        athenahealth

        No answers on this topic

        FinancialForce.com

        The company decided to run parallel for three months in order to soften the impact of the change from the legacy "system" - which users had been interfacing with for over a decade - to FinancialForce. While not recommended, this did provide time for the in-house "super user" team of 2 people to become completely familiar with the application, and thus provide hands-on training and be a resource for the users who would be processing the daily accounting transactions.
        Read full review

        Alternatives Considered

        athenahealth

        During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
        Read full review

        FinancialForce.com

        Compared to other accounting software FinancialForce Accounting has its good and bad aspects but overall it is a good option. Reporting directly from FinancialForce Accounting can be difficult to do, but standard accounting tasks are straightforward and not time-consuming to complete in FinacialForce Accounting. In addition, it has a few very useful tools and capabilities, such as the multi-currency multi-location capabilities, that are difficult to match
        Read full review

        Return on Investment

        athenahealth

        • Medication Management has taken a negative impact on our clinicians, the ease of use changed into a complicated process.
        Read full review

        FinancialForce.com

        • Beneficial to easily be able to track impact of fluctuating currencies.
        • Integration with Salesforce.com reduced/elimintated manual entry which saves various colleagues time.
        • Increased visibility over the entire sales cycle because of the integration between Salesforce.com & FinancialForce Accounting.
        Read full review

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