What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4.8 out of 100
Based on 6 reviews and ratings
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 26 reviews and ratings
Feature Set Ratings
Project Management
8.0
Stride, from Atlassian (discontinued)
80%

Sparkcentral, by Hootsuite
Feature Set Not Supported
N/A
Stride, from Atlassian (discontinued) ranks higher in 2/2 features
Stride, from Atlassian (discontinued) ranks higher in 2/2 features
Mobile Access
9.0
90%
2 Ratings

N/A
0 Ratings
Search
6.9
69%
3 Ratings

N/A
0 Ratings
Attribute Ratings
- Sparkcentral, by Hootsuite is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
4.9
Stride, from Atlassian (discontinued)
49%
3 Ratings

10.0
Sparkcentral, by Hootsuite
100%
16 Ratings
Likelihood to Renew
Stride, from Atlassian (discontinued)
N/A
0 Ratings

8.7
Sparkcentral, by Hootsuite
87%
4 Ratings
Usability
Stride, from Atlassian (discontinued)
N/A
0 Ratings

10.0
Sparkcentral, by Hootsuite
100%
1 Rating
Support Rating
Stride, from Atlassian (discontinued)
N/A
0 Ratings

10.0
Sparkcentral, by Hootsuite
100%
5 Ratings
Likelihood to Recommend
Stride, from Atlassian (discontinued)
Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
Inbound Marketing Coordinator
Orbis EducationEducation Management, 201-500 employees
Sparkcentral, by Hootsuite
Sparkcentral has an extremely dedicated customer service team The platform UX is brilliant Reports are very detailed & easy to export The system is stable more than 98% of the time Queue management is extremely easy They need to work on a mobile app / making the website mobile friendly The ability to add more social media channels is essential
Social Media Manager
noonInternet, 10,001+ employees
Pros
Stride, from Atlassian (discontinued)
- Stride is great as a chat tool with your team members online.
- Stride allows us to share documents and files with one another.

Verified User
Employee in Marketing
Education Management Company, 201-500 employeesSparkcentral, by Hootsuite
- The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
- The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
- Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).

Verified User
Employee in Marketing
Telecommunications Company, 201-500 employeesCons
Stride, from Atlassian (discontinued)
- Dark theme would be nice
- Better integrations to 1 on 1 chats, some software only works in group/room chat
- Platform is going away in a few months, so letting it run longer would be nice.
Digital Marketing Analyst
Orbis EducationEducation Management, 51-200 employees
Sparkcentral, by Hootsuite
- In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
- Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
- The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.

Verified User
Employee in Social Media
Utilities Company, 5001-10,000 employeesPricing Details
Stride, from Atlassian (discontinued)
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Stride, from Atlassian (discontinued) Editions & Modules
—
Additional Pricing Details
Stride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound callsSparkcentral, by Hootsuite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0 Unlimited amount of seats, Best for starters in Messaging
Sparkcentral, by Hootsuite Editions & Modules
Edition
Starter Package | $1 |
---|---|
Omnichannel Package | $$2 |
Enterprise Package | $$$3 |
- Unlimited amount of seats, Best for starters in Messaging
- Unlimited amount of users, Best for growing Messaging Teams
- Unlimited amount of users, Best for advanced organizations
Additional Pricing Details
Starter Package $ Unlimited amount of seats Best for starters in Messaging Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform Access to all platform features Basic chatbot and automation options No API integrations Up to 2000 closed conversations/month Self service onboarding 24/7 support Omnichannel Package $$ Unlimited amount of users Best for growing Messaging Teams Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features AI based chatbot and automation options Standard API integrations Up to 5000 closed conversations/month Guided onboarding 24/7 support Enterprise Package $$$ Unlimited amount of users Best for advanced organizations Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features Advanced AI based chatbot and automation options Advanced API integrations Custom amount of closed conversations/month Customer Success Manager 24/7 support We calculate our price on monthly conversations. There is no extra fee for extra agents. Price on demand. (Request a Demo only, No Pricing Page available yet)Likelihood to Renew
Stride, from Atlassian (discontinued)
No score
No answers yet
No answers on this topic
Sparkcentral, by Hootsuite
Sparkcentral, by Hootsuite 8.7
Based on 4 answers
Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
Social Media Coordinator
(mt) Media TempleMarketing and Advertising, 201-500 employees
Usability
Stride, from Atlassian (discontinued)
No score
No answers yet
No answers on this topic
Sparkcentral, by Hootsuite
Sparkcentral, by Hootsuite 10.0
Based on 1 answer
The system meets all my expectations.
Social Media Manager
noonInternet, 10,001+ employees
Support Rating
Stride, from Atlassian (discontinued)
No score
No answers yet
No answers on this topic
Sparkcentral, by Hootsuite
Sparkcentral, by Hootsuite 10.0
Based on 5 answers
Incredible customer service team that replies back very quickly, follows up on the reported issue till it's resolved in a very timely manner.
Social Media Manager
noonInternet, 10,001+ employees
Alternatives Considered
Stride, from Atlassian (discontinued)
Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
Inbound Marketing Coordinator
Orbis EducationEducation Management, 201-500 employees
Sparkcentral, by Hootsuite
Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
Social Media Engagement Assistant
TwinBear ManagementTelecommunications, 1-10 employees
Return on Investment
Stride, from Atlassian (discontinued)
- Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
- Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
- Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.

Verified User
Employee in Marketing
Education Management Company, 201-500 employeesSparkcentral, by Hootsuite
- Customers appreciate fast responses to the things they post on social media. This tool allows that to happen.
- The dashboard allows us to keep up with how many are waiting in our queue so we can keep up with how busy we are during the day and manage it.
- Customer satisfaction has seemed to increase while using this tool.
- Being able to add notes with the customers address and phone info is awesome as well.
Digital Care Specialist
Direct EnergyUtilities, 1-10 employees