6 Ratings
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Score 4.8 out of 100
26 Ratings
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Score 9 out of 100

Feature Set Ratings

    Project Management

    8.0

    Stride, from Atlassian (discontinued)

    80%

    Sparkcentral, by Hootsuite

    Feature Set Not Supported
    N/A
    Stride, from Atlassian (discontinued) ranks higher in 2/2 features

    Mobile Access

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Search

    6.9
    69%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sparkcentral, by Hootsuite is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.9

    Stride, from Atlassian (discontinued)

    49%
    3 Ratings
    10.0

    Sparkcentral, by Hootsuite

    100%
    16 Ratings

    Likelihood to Renew

    Stride, from Atlassian (discontinued)

    N/A
    0 Ratings
    8.7

    Sparkcentral, by Hootsuite

    87%
    4 Ratings

    Usability

    Stride, from Atlassian (discontinued)

    N/A
    0 Ratings
    10.0

    Sparkcentral, by Hootsuite

    100%
    1 Rating

    Support Rating

    Stride, from Atlassian (discontinued)

    N/A
    0 Ratings
    10.0

    Sparkcentral, by Hootsuite

    100%
    5 Ratings

    Likelihood to Recommend

    Stride, from Atlassian (discontinued)

    Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
    Megan Lemons | TrustRadius Reviewer

    Sparkcentral, by Hootsuite

    Sparkcentral has an extremely dedicated customer service team The platform UX is brilliant Reports are very detailed & easy to export The system is stable more than 98% of the time Queue management is extremely easy They need to work on a mobile app / making the website mobile friendly The ability to add more social media channels is essential
    Islam Farrag | TrustRadius Reviewer

    Pros

    Stride, from Atlassian (discontinued)

    • Stride is great as a chat tool with your team members online.
    • Stride allows us to share documents and files with one another.
    Anonymous | TrustRadius Reviewer

    Sparkcentral, by Hootsuite

    • The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
    • The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
    • Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).
    Anonymous | TrustRadius Reviewer

    Cons

    Stride, from Atlassian (discontinued)

    • Dark theme would be nice
    • Better integrations to 1 on 1 chats, some software only works in group/room chat
    • Platform is going away in a few months, so letting it run longer would be nice.
    Benjamin Hale | TrustRadius Reviewer

    Sparkcentral, by Hootsuite

    • In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
    • Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
    • The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Stride, from Atlassian (discontinued)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Stride, from Atlassian (discontinued) Editions & Modules

    Additional Pricing Details
    Stride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound calls

    Sparkcentral, by Hootsuite

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0 Unlimited amount of seats, Best for starters in Messaging

    Sparkcentral, by Hootsuite Editions & Modules

    Edition
    Starter Package$1
    Omnichannel Package$$2
    Enterprise Package$$$3
    1. Unlimited amount of seats, Best for starters in Messaging
    2. Unlimited amount of users, Best for growing Messaging Teams
    3. Unlimited amount of users, Best for advanced organizations
    Additional Pricing Details
    Starter Package $ Unlimited amount of seats Best for starters in Messaging Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform Access to all platform features Basic chatbot and automation options No API integrations Up to 2000 closed conversations/month Self service onboarding 24/7 support Omnichannel Package $$ Unlimited amount of users Best for growing Messaging Teams Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features AI based chatbot and automation options Standard API integrations Up to 5000 closed conversations/month Guided onboarding 24/7 support Enterprise Package $$$ Unlimited amount of users Best for advanced organizations Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features Advanced AI based chatbot and automation options Advanced API integrations Custom amount of closed conversations/month Customer Success Manager 24/7 support We calculate our price on monthly conversations. There is no extra fee for extra agents. Price on demand. (Request a Demo only, No Pricing Page available yet)

    Likelihood to Renew

    Stride, from Atlassian (discontinued)

    No score
    No answers yet
    No answers on this topic

    Sparkcentral, by Hootsuite

    Sparkcentral, by Hootsuite 8.7
    Based on 4 answers
    Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
    Andrew (Drew) Johnston | TrustRadius Reviewer

    Usability

    Stride, from Atlassian (discontinued)

    No score
    No answers yet
    No answers on this topic

    Sparkcentral, by Hootsuite

    Sparkcentral, by Hootsuite 10.0
    Based on 1 answer
    The system meets all my expectations.
    Islam Farrag | TrustRadius Reviewer

    Support Rating

    Stride, from Atlassian (discontinued)

    No score
    No answers yet
    No answers on this topic

    Sparkcentral, by Hootsuite

    Sparkcentral, by Hootsuite 10.0
    Based on 5 answers
    Incredible customer service team that replies back very quickly, follows up on the reported issue till it's resolved in a very timely manner.
    Islam Farrag | TrustRadius Reviewer

    Alternatives Considered

    Stride, from Atlassian (discontinued)

    Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
    Megan Lemons | TrustRadius Reviewer

    Sparkcentral, by Hootsuite

    Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
    Tukio Machini | TrustRadius Reviewer

    Return on Investment

    Stride, from Atlassian (discontinued)

    • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
    • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
    • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
    Anonymous | TrustRadius Reviewer

    Sparkcentral, by Hootsuite

    • Customers appreciate fast responses to the things they post on social media. This tool allows that to happen.
    • The dashboard allows us to keep up with how many are waiting in our queue so we can keep up with how busy we are during the day and manage it.
    • Customer satisfaction has seemed to increase while using this tool.
    • Being able to add notes with the customers address and phone info is awesome as well.
    Melinda Cox | TrustRadius Reviewer

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