What users are saying about
20 Ratings
2 Ratings
20 Ratings
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Score 9.1 out of 100
2 Ratings
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Score 9 out of 100

Attribute Ratings

  • Attentive Mobile is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.8

Attentive

98%
3 Ratings
9.0

ShopperTrak

90%
1 Rating

Usability

10.0

Attentive

100%
1 Rating

ShopperTrak

N/A
0 Ratings

Support Rating

10.0

Attentive

100%
1 Rating
8.0

ShopperTrak

80%
1 Rating

Likelihood to Recommend

Attentive

Attentive Mobile is great for those who actively want to build and talk to their community. The goal is to send two messages per week to optimize revenue while balancing out unsubscribes. If a client has trouble with content or finding appropriate marketing messages to send, Attentive Mobile might not be a good fit.
John Laudisio | TrustRadius Reviewer

ShopperTrak

ShopperTrak is excellent at measuring inbound and outbound traffic. Their technology works well and is very accurate. Comparing this data to sales allows our team to see conversion and shopper to associate ratios, which help us make educated business decisions.
Anonymous | TrustRadius Reviewer

Pros

Attentive

  • Account management
  • Platform interface
Anonymous | TrustRadius Reviewer

ShopperTrak

  • Count inbound and outbound traffic
  • Compare traffic to location specific sales.
  • Detailed dashboards with at a glance actionable content.
Anonymous | TrustRadius Reviewer

Cons

Attentive

  • More communication on ways to improve
  • More structure on calls with our account manager
  • More clarity on insights and new ideas
Anonymous | TrustRadius Reviewer

ShopperTrak

  • Updated end users when enhancements are implemented.
  • User specific reporting.
Anonymous | TrustRadius Reviewer

Pricing Details

Attentive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ShopperTrak

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Attentive

Attentive 10.0
Based on 1 answer
Very easy to set up flows and individual campaigns. Creating a segment is also very easy and all fields are very intuitive.
Anonymous | TrustRadius Reviewer

ShopperTrak

No score
No answers yet
No answers on this topic

Support Rating

Attentive

Attentive 10.0
Based on 1 answer
Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.
Anonymous | TrustRadius Reviewer

ShopperTrak

ShopperTrak 8.0
Based on 1 answer
Our ShopperTrak dedicated customer success manager is great to work with. The Technical Support team is responsive and always willing to help.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Attentive

While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.
John Laudisio | TrustRadius Reviewer

ShopperTrak

No answers on this topic

Return on Investment

Attentive

  • Some clients seeing 50x ROAS (which plateaus eventually)
  • All clients making money
John Laudisio | TrustRadius Reviewer

ShopperTrak

  • We now better manage our labor to meet customer traffic.
  • We can better measure the impact of promotions we offer.
  • At a glance, I can identify stores with the biggest opportunities.
Anonymous | TrustRadius Reviewer

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