What users are saying about
9 Ratings
8 Ratings
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Score 5 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

AlertSite

AlertSite works exceptionally well if you need to analyze how your digital assets perform over time and, based on provided reports, determine the potential slow down root cause to make data-driven decisions instantly. In case you are used to analyzing by visually representing your availability and performance, AlertSite might not be the perfect solution for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
AlertSite
Dashboards
Aurea CX Platform
6.0
AlertSite
Standard reports
Aurea CX Platform
6.0
AlertSite
Custom reports
Aurea CX Platform
4.0
AlertSite

Process Engine

Aurea CX Platform
5.8
AlertSite
Process designer
Aurea CX Platform
6.0
AlertSite
Process simulation
Aurea CX Platform
7.0
AlertSite
Business rules engine
Aurea CX Platform
5.0
AlertSite
SOA support
Aurea CX Platform
5.0
AlertSite
Process player
Aurea CX Platform
7.0
AlertSite
Model execution
Aurea CX Platform
5.0
AlertSite

Collaboration

Aurea CX Platform
4.0
AlertSite
Social collaboration tools
Aurea CX Platform
4.0
AlertSite

Content Management Capabilties

Aurea CX Platform
4.0
AlertSite
Content management
Aurea CX Platform
4.0
AlertSite

Application Performance Management

Aurea CX Platform
AlertSite
6.9
Application monitoring
Aurea CX Platform
AlertSite
7.3
Database monitoring
Aurea CX Platform
AlertSite
6.8
Threshold alerts
Aurea CX Platform
AlertSite
7.0
Predictive capabilities
Aurea CX Platform
AlertSite
6.0
Application performance management console
Aurea CX Platform
AlertSite
7.5
Collaboration tools
Aurea CX Platform
AlertSite
7.8
Out-of-the box templates to monitor applications
Aurea CX Platform
AlertSite
7.9
Application dependency mapping and thresholding
Aurea CX Platform
AlertSite
6.9
Virtualization monitoring
Aurea CX Platform
AlertSite
7.6
Server availability and performance monitoring
Aurea CX Platform
AlertSite
6.4
Server usage monitoring and capacity forecasting
Aurea CX Platform
AlertSite
5.9
IT Asset Discovery
Aurea CX Platform
AlertSite
5.8

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

AlertSite

  • The Deja-Click Recorder is an excellent tool.
  • Good UI that translates to large NOC screens well.
  • Easy Alerting and Reporting.
Rob Bates | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

AlertSite

  • The pricing model is very pricey when compared to alternatives.
  • Lost of upfront costs.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Aurea CX Platform

No score
No answers yet
No answers on this topic

AlertSite

AlertSite 3.0
Based on 1 answer
Reviewing other cost saving options
Anonymous | TrustRadius Reviewer

Usability

Aurea CX Platform

No score
No answers yet
No answers on this topic

AlertSite

AlertSite 7.0
Based on 1 answer
Pretty good product only issue was cost
Anonymous | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

AlertSite

AlertSite 3.9
Based on 3 answers
What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

AlertSite

We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
Rob Bates | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

AlertSite

  • Creating complex web monitor scripts in just a few clicks reduced time to create monitoring improvements.
  • AlertSite Single Sign-On feature reduced integration costs.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

AlertSite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AlertSite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
AlertSite
7.2

Likelihood to Renew

Aurea CX Platform
AlertSite
3.0

Usability

Aurea CX Platform
AlertSite
7.0

Support Rating

Aurea CX Platform
AlertSite
3.9

Implementation Rating

Aurea CX Platform
AlertSite
7.0

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