Avaamo vs. IBM watsonx Assistant

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaamo
Score 7.0 out of 10
N/A
Avaamo headquartered in Los Gatos provides AI and chatbot building technology for sales, support, or IT operations.N/A
IBM watsonx Assistant
Score 9.1 out of 10
N/A
IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
$0
per month
Pricing
AvaamoIBM watsonx Assistant
Editions & Modules
No answers on this topic
Lite
$0
per month
Plus
$140
per month
Enterprise
Contact for pricing
Offerings
Pricing Offerings
AvaamoIBM watsonx Assistant
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details—Billing for the use of Watson Assistant is managed through an IBM Cloud® account. The metrics that are used for billing purposes differ based on the plan type. The plan can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.
More Pricing Information
Community Pulse
AvaamoIBM watsonx Assistant
Considered Both Products
Avaamo

No answer on this topic

IBM watsonx Assistant
Chose IBM watsonx Assistant
IBM Watson Assistant is doing great as other tools directly search from the internet and it need to understand all the algorithm to fetch the right answer. Also design of this is very difficult as they need to much of data feed where as IBM's tool can train by itself using both …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

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User Ratings
AvaamoIBM watsonx Assistant
Likelihood to Recommend
8.0
(1 ratings)
9.1
(95 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(5 ratings)
Usability
-
(0 ratings)
8.5
(80 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(9 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
9.1
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(2 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
AvaamoIBM watsonx Assistant
Likelihood to Recommend
Avaamo
For a customer centric organisation looking for a future proof approach towards customer service this could be very much be well suited if you have the capital and/or patience. Providing intuitive AI that can provide huge value to enterprise organisations, but perhaps less so to smaller ones that could deal with the customer experience on a more human / personal level
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IBM
We've only implemented this tool for HR, but it's been great so far. Of course, with any chatbot, it's only as good as your input, but we can see the benefits already. Automating responses to certain questions alleviates potentially wrong responses (human error). I would recommend testing out many questions before sending them to employees.
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Pros
Avaamo
  • Seamless and powerful transition to real person support
  • Not overly technical to implement in first instance
  • Intuitive conversational flow is paramount and delivered near-perfectly
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IBM
  • Provides fast and accurate responses to our customers.
  • Learns and adapts, continually improving its responses and recommendations as it interacts with customers.
  • Integrates seamlessly with our internal systems and databases.
  • We can customize and adjust the virtual assistant's responses and recommendations to suit our customers' specific needs.
  • It provides valuable information about our customers' needs and preferences.
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Cons
Avaamo
  • Issues with other languages, such as Spanish currently
  • Expensive but arguably represents solid Value
  • No version control
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IBM
  • Watson Assistant requires some improvement in the way it deals with multimedia content when displayed on the assistant. As of now, IBM Watson Assistant has issues displaying technical diagrams on a small chat window. This is definitely something that needs some improvement.
  • It is sometimes hard and time-consuming to create some advanced actions while creating the virtual assistant so I suggest that the IBM Watson Assistant development team would work on creating sample templates for some simple to advanced actions according to industry to help kick-start the process of creating the initial virtual assistant.
  • IBM Watson Assistant is great, but it is not magic on its own; it requires more extensions which, in my opinion, are very limited to a few possibilities. Enhancing the extensions with other products, including open-source solutions, ought to be a priority for the Watson Assistant development team.
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Likelihood to Renew
Avaamo
No answers on this topic
IBM
Currently we are using to develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library.
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Usability
Avaamo
No answers on this topic
IBM
IBM Watson assistant has come a long way in last few years, and is handling the generative AI chatbot building really well. It is of immense importance to sales strategists like me who are average in coding but have real world cases of lead qualification for sales. IBM Watson is also very intuitively designed with the amazing drag and drop feature. Testing is easy, deployment is pretty straightforward. I could have worked with a little more sales support, but then the whole point of making a conversational AI chatbot is to reduce the sales support intervention - so I guess I will live with that
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Performance
Avaamo
No answers on this topic
IBM
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
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Support Rating
Avaamo
No answers on this topic
IBM
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
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Online Training
Avaamo
No answers on this topic
IBM
Excellent course material.
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Implementation Rating
Avaamo
No answers on this topic
IBM
Overall the implementation was simple.
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Alternatives Considered
Avaamo
Avaamo becomes clearly the stand-out option of the 2020s as other platforms don't quite stack up. The team at Avaamo are at the forefront of the technology and the only way is up. This is not for every organisation as it's very much enterprise level but if your aim is the experience of the end user then Avaamo or a very similar option will be paramount
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IBM
IBM Watson Assistant provides a highly intuitive and user-friendly interface, making it accessible to non-technical users to easily create and deploy conversational agents. Additionally, being a cloud-based platform, it eliminates the need for manual retraining of the bot after each modification, saving time and resources for businesses. This combination of user-friendliness and automation makes watsonx Assistant an ideal choice for building conversational agents at scale.
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Contract Terms and Pricing Model
Avaamo
No answers on this topic
IBM
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
Read full review
Scalability
Avaamo
No answers on this topic
IBM
Over All good
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Return on Investment
Avaamo
  • ROI as end customers and end user appreciates new innovations
  • Increase on customer retention as it's cutting edge
  • Enterprise level customer acquisition uptick as new partnerships shine
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IBM
  • By automating tasks that would otherwise require human intervention, organizations may achieve cost savings in terms of labor, especially for handling large volumes of routine inquiries.
  • Virtual assistants can handle a large number of simultaneous interactions, making them scalable to accommodate growing customer bases and increasing workloads without a linear increase in staffing.
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ScreenShots