Avaya Experience Platform vs. Nectar Desk
Avaya Experience Platform vs. Nectar Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
Nectar Desk | Small Businesses (1-50 employees) | Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary. | N/A |
Avaya Experience Platform | Nectar Desk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | Nectar Desk | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | Nectar Desk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | Nectar Desk | |
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Likelihood to Recommend | 8.7 (52 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | Nectar Desk | |
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Likelihood to Recommend | Avaya | NectarDesk Inc. |
Pros | Avaya | NectarDesk Inc. |
Cons | Avaya | NectarDesk Inc. |
Likelihood to Renew | Avaya | NectarDesk Inc. No answers on this topic |
Usability | Avaya | NectarDesk Inc. No answers on this topic |
Support Rating | Avaya | NectarDesk Inc. No answers on this topic |
Implementation Rating | Avaya | NectarDesk Inc. No answers on this topic |
Alternatives Considered | Avaya | NectarDesk Inc. No answers on this topic |
Return on Investment | Avaya | NectarDesk Inc. |
ScreenShots | Nectar Desk Screenshots |