Azure Bot Service (Microsoft Bot Framework) vs. Freddy AI for CX
Azure Bot Service (Microsoft Bot Framework) vs. Freddy AI for CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Azure Bot Service (Microsoft Bot Framework) | N/A | Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place. | N/A | |
Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent |
Azure Bot Service (Microsoft Bot Framework) | Freddy AI for CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Azure Bot Service (Microsoft Bot Framework) | Freddy AI for CX | |
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Top Pros | ||
Top Cons |
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Azure Bot Service (Microsoft Bot Framework) | Freddy AI for CX | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Azure Bot Service (Microsoft Bot Framework) | Freddy AI for CX | |
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Likelihood to Recommend | 8.7 (5 ratings) | - (0 ratings) |
Usability | 8.7 (2 ratings) | - (0 ratings) |
Support Rating | 8.7 (4 ratings) | - (0 ratings) |
Azure Bot Service (Microsoft Bot Framework) | Freddy AI for CX | |
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Likelihood to Recommend | Microsoft | Freshworks Inc No answers on this topic |
Pros | Microsoft | Freshworks Inc No answers on this topic |
Cons | Microsoft | Freshworks Inc No answers on this topic |
Usability | Microsoft | Freshworks Inc No answers on this topic |
Support Rating | Microsoft | Freshworks Inc No answers on this topic |
Alternatives Considered | Microsoft | Freshworks Inc No answers on this topic |
Return on Investment | Microsoft | Freshworks Inc No answers on this topic |
ScreenShots |