Back vs. Cherwell Service Management
Back vs. Cherwell Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Back | Mid-Size Companies (51-1,000 employees) | Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use… | $40 per agent per month | |
Cherwell Service Management | N/A | Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Back | Cherwell Service Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Back | Cherwell Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Back | Cherwell Service Management | |
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Likelihood to Recommend | - (0 ratings) | 9.7 (57 ratings) |
Likelihood to Renew | - (0 ratings) | 9.9 (13 ratings) |
Usability | - (0 ratings) | 8.7 (5 ratings) |
Availability | - (0 ratings) | 8.2 (3 ratings) |
Performance | - (0 ratings) | 6.4 (1 ratings) |
Support Rating | - (0 ratings) | 6.8 (16 ratings) |
In-Person Training | - (0 ratings) | 8.7 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (3 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 8.2 (1 ratings) |
Professional Services | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 6.4 (1 ratings) |
Back | Cherwell Service Management | |
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Likelihood to Recommend | Back No answers on this topic | Ivanti |
Pros | Back No answers on this topic | Ivanti |
Cons | Back No answers on this topic | Ivanti |
Likelihood to Renew | Back No answers on this topic | Ivanti |
Usability | Back No answers on this topic | Ivanti |
Reliability and Availability | Back No answers on this topic | Ivanti |
Performance | Back No answers on this topic | Ivanti |
Support Rating | Back No answers on this topic | Ivanti |
In-Person Training | Back No answers on this topic | Ivanti |
Online Training | Back No answers on this topic | Ivanti |
Implementation Rating | Back No answers on this topic | Ivanti |
Alternatives Considered | Back No answers on this topic | Ivanti |
Contract Terms and Pricing Model | Back No answers on this topic | Ivanti |
Scalability | Back No answers on this topic | Ivanti |
Professional Services | Back No answers on this topic | Ivanti |
Return on Investment | Back No answers on this topic | Ivanti |
ScreenShots | Back Screenshots |