18 Ratings
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Top Rated
633 Ratings
18 Ratings
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Score 9 out of 100

NICE CXone (formerly NICE inContact)

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Top Rated
633 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Beeline VMS

[Beeline VMS is well suited for] MSP's monitoring a contingent workforce. Could have a cheaper option for agencies to use on a sweeping basis with their clients. As some still use excel sheets and emails for contractors to submit their time. So having solutions for that level of service
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

We get over 3,000 calls/month for a variety of Radiology scheduling requests, so we needed a scheduling system that had the scalability and optics to allow us to manage this giant beast. We had previously been relying only on people scheduling between their visits and between checking in visitors, so we had no dedicated team of schedulers or a software to support. We are only on our first month, but have seen amazing results thus far.
Jerry Newsom | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Beeline VMS
NICE CXone (formerly NICE inContact)
8.1
Agent dashboard
Beeline VMS
NICE CXone (formerly NICE inContact)
8.3
Validate callers
Beeline VMS
NICE CXone (formerly NICE inContact)
8.3
Outbound response
Beeline VMS
NICE CXone (formerly NICE inContact)
8.2
Call forwarding
Beeline VMS
NICE CXone (formerly NICE inContact)
8.4
Click-to-call (CTC)
Beeline VMS
NICE CXone (formerly NICE inContact)
8.5
Warm transfer
Beeline VMS
NICE CXone (formerly NICE inContact)
8.5
Predictive dialing
Beeline VMS
NICE CXone (formerly NICE inContact)
7.4
Interactive voice response
Beeline VMS
NICE CXone (formerly NICE inContact)
8.0
REST APIs
Beeline VMS
NICE CXone (formerly NICE inContact)
7.8
Call scripts
Beeline VMS
NICE CXone (formerly NICE inContact)
8.0
Call tracking
Beeline VMS
NICE CXone (formerly NICE inContact)
8.3
Multichannel integration
Beeline VMS
NICE CXone (formerly NICE inContact)
7.9
CRM software integration
Beeline VMS
NICE CXone (formerly NICE inContact)
7.9

Workforce Optimization (WFO)

Beeline VMS
NICE CXone (formerly NICE inContact)
8.3
Inbound call routing
Beeline VMS
NICE CXone (formerly NICE inContact)
8.5
Omnichannel inbound routing
Beeline VMS
NICE CXone (formerly NICE inContact)
8.2
Recording
Beeline VMS
NICE CXone (formerly NICE inContact)
8.5
Quality management
Beeline VMS
NICE CXone (formerly NICE inContact)
8.5
Call analytics
Beeline VMS
NICE CXone (formerly NICE inContact)
8.4
Historical reporting
Beeline VMS
NICE CXone (formerly NICE inContact)
8.3
Live reporting
Beeline VMS
NICE CXone (formerly NICE inContact)
8.4
Customer surveys
Beeline VMS
NICE CXone (formerly NICE inContact)
7.9
Customer interaction analytics
Beeline VMS
NICE CXone (formerly NICE inContact)
8.0

Pros

Beeline VMS

  • Helps in managing the time-sheet approvals.
  • Helps in checking and responding back to the interview schedules.
  • The system is easy to navigate through the options available.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • The quality of the calls are great, i rarely have to report any type of call issues
  • The admin portal is very organized and it makes it easier to find information about users and stations
  • The prebuilt reports that it has are very useful when it comes to assisting users in regards to finding information
Jose Turcios | TrustRadius Reviewer

Cons

Beeline VMS

  • Finding existing candidates who have profiles within Beeline
  • Adding/removing/editing specific job categories to candidates - I often had to create two separate profiles for the same person when submitting them to different jobs within Beeline
  • Beeline integration with third-party Applicant Tracking Systems (such as Bullhorn ATS)
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • When making a manual outbound it would be nice to be able to enter the number and just hit "enter" instead of having to hover with the mouse, wait for the dialing prompt to appear then click it.
  • It would be nice if NICE CXone didn't send you a new call while you're entering a manual outbound number.
  • When scheduling a callback, NICE CXone will kick you out of that record/callback schedule screen before you can complete scheduling if a call comes in while scheduling the call.
  • When scheduling a call, it would be nice to just enter the time instead of having to click on the hour then enter it, click on the minutes, and hope that you click on the right spot. If you don't click on the right spot, you'll have to get super close to the screen to hit the right spot to enter the minutes.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Beeline VMS

Beeline VMS 6.0
Based on 1 answer
No answer on this topic is available.

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.6
Based on 15 answers
I will highly use inContact Cxone even if I am at a different company because, as I mentioned before, inContact makes it easy to manage, view reports, modify skills, and multitask. Also, it does not freeze, it is easy to resolve any issue, and easy to log in.
Anonymous | TrustRadius Reviewer

Usability

Beeline VMS

Beeline VMS 7.0
Based on 1 answer
I think Beeline is one of the best tools, I like Fieldglass the best but beeline comes in a close 2nd. Beeline is easy to navigate around for most things, it is a little difficult to find some information however most of the time it is pretty easy and nice to use
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.5
Based on 382 answers
I would say [NICE CXone (formerly NICE inContact)] is a brilliant idea especially in terms of a business, I think there are very few things that I don't like and it really does help speed up the workflow of my job while allowing interactions with customers to be more effective. So as a user I really appreciate the concept of [NICE CXone].
Edward Oberlton | TrustRadius Reviewer

Reliability and Availability

Beeline VMS

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.2
Based on 4 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
Anonymous | TrustRadius Reviewer

Performance

Beeline VMS

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.0
Based on 4 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
Anonymous | TrustRadius Reviewer

Support Rating

Beeline VMS

Beeline VMS 10.0
Based on 1 answer
Happy with overall support from the representative. They do a great job!
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

In-Person Training

Beeline VMS

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.9
Based on 3 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
Anonymous | TrustRadius Reviewer

Online Training

Beeline VMS

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.3
Based on 3 answers
good stuff available online help section
Somveer Singh | TrustRadius Reviewer

Implementation Rating

Beeline VMS

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.2
Based on 7 answers
It took a while for the implementation but in our company was all good because we got the best people to handle the implementation. They were able to handle any questions or issues that users asked regarding the new tasks. At the moment, we are all good with this software.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Beeline VMS

Again, I didn't select Beeline, our clients did. But in comparing these products from a user perspective, I would rank Beeline about on par with the rest. IQNavigator and Fieldglass are probably the best ones, and Covendis is by far the worst. The rest are fairly similar, and all have many of the same issues. Most companies don't take the time (or the VMS doesn't allow them) to simplify the software for use. There are always a ton of unnecessary and unused features that are required to fill out, or require clicking through, and it honestly wastes a ton of time. I will say, though, that I have used Fieldglass for more than one client, and it is the easiest, every time.
Elias Cobb | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
Anonymous | TrustRadius Reviewer

Scalability

Beeline VMS

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.7
Based on 4 answers
The scalability is awesome because of the multiple uses it is able at performing for users. A large organization with several user can use this product in the same fashion that a smaller organization could. I believe the larger organization would see more benefits because of the users ability between communication coworkers
Anonymous | TrustRadius Reviewer

Return on Investment

Beeline VMS

  • N/A - to my knowledge, we did not pay for our Beeline VMS use, it was included as part of our agreement with Amazon's Contingent Workforce Program.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • It impacts our company daily as we utilize NICE CXone services every day, 24/7.
  • It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
  • The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Gordon Ng | TrustRadius Reviewer

Screenshots

Pricing Details

Beeline VMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE CXone (formerly NICE inContact)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Beeline VMS
8.4
NICE CXone (formerly NICE inContact)
8.3

Likelihood to Renew

Beeline VMS
6.0
NICE CXone (formerly NICE inContact)
8.6

Usability

Beeline VMS
7.0
NICE CXone (formerly NICE inContact)
8.5

Reliability and Availability

Beeline VMS
NICE CXone (formerly NICE inContact)
7.2

Performance

Beeline VMS
NICE CXone (formerly NICE inContact)
8.0

Support Rating

Beeline VMS
10.0
NICE CXone (formerly NICE inContact)
7.4

In-Person Training

Beeline VMS
NICE CXone (formerly NICE inContact)
6.9

Online Training

Beeline VMS
NICE CXone (formerly NICE inContact)
8.3

Implementation Rating

Beeline VMS
NICE CXone (formerly NICE inContact)
8.2

Scalability

Beeline VMS
NICE CXone (formerly NICE inContact)
6.7

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