Benefitfocus vs. Reward Gateway Employee Engagement Platform (SmartHub)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Benefitfocus
Score 7.6 out of 10
N/A
Benefitfocus headquartered in Charleston, South Carolina offers their eponymous platform for benefits administration, featuring the Benefitfocus Marketplace.N/A
Reward Gateway Employee Engagement Platform (SmartHub)
Score 7.6 out of 10
Mid-Size Companies (51-1,000 employees)
The Reward Gateway Employee Engagement Platform (SmartHub) is designed to help HR centralise and promote what’s important to their organisation. From market-leading employee discounts and perks to reward and recognition, wellbeing and internal communications, the Reward Gateway platform can be customised with existing (or new) tools to build employee engagement. The platform includes: End-to-end customisation for a brand (and people) A centralised hub…N/A
Pricing
BenefitfocusReward Gateway Employee Engagement Platform (SmartHub)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BenefitfocusReward Gateway Employee Engagement Platform (SmartHub)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
Community Pulse
BenefitfocusReward Gateway Employee Engagement Platform (SmartHub)
Top Pros
Top Cons

No answers on this topic

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User Ratings
BenefitfocusReward Gateway Employee Engagement Platform (SmartHub)
Likelihood to Recommend
10.0
(2 ratings)
10.0
(2 ratings)
User Testimonials
BenefitfocusReward Gateway Employee Engagement Platform (SmartHub)
Likelihood to Recommend
Benefitfocus
It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.
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Reward Gateway
Because of it's scalability, the RG Employee Engagement Platform works for just about any company. It enables ease of communications, peer shout outs, rewards/recognition and the perks are a major bonus. I would recommend it for anyone looking for a platform like this.
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Pros
Benefitfocus
  • Enrollment Reports
  • Customer Service
  • File Feed Setup
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Reward Gateway
  • Integrates well with other software platforms (e.g. our HR system).
  • Easy to implement.
  • Very user-friendly interface.
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Cons
Benefitfocus
  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.
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Reward Gateway
  • The SmartHub is a bit intimidating BUT end users don't really have to modify it unless they want to, I try not to and my account manager helps with changes.
  • There are honestly no negatives, the platform is amazing
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Alternatives Considered
Benefitfocus
Did not research any, as we were using Benefitfocus for our Allstate benefits for years prior to implementing it with all benefits.
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Reward Gateway
TinyPulse was an excellent platform for getting feedback from employees, and having a dialogue with them about it, but less well suited as a communications or recognition platform.
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Return on Investment
Benefitfocus
  • It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
  • Bad impression on the benefits team to implement a program that didn't deliver.
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Reward Gateway
  • Increased transparancy throughout the organization
  • Better, more immediate communications
  • Increased comradery between department
  • Recognition is immediate
  • improved cultural alignment
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ScreenShots

Reward Gateway Employee Engagement Platform (SmartHub) Screenshots

Screenshot of This is the Krispy Kreme SmartHub® - fully branded to them as The KK Mixer.