It just works. I have seen multiple viruses and malware get past other antivirus software like TrendMicro, Webroot, and Kaspersky. Bitdefender GravityZone always catches what others miss. It has a very light footprint when it comes to system resources. The centralized management console is nice, but I prefer the console before they redesigned the UI.
Panda Systems Management is well suited for small to medium sized organizations looking for a tool to centralize asset management not only physical but also assist with rapid deployment of patches, applications, etc. It proves also to be very beneficial as permits (to and extent) to do troubleshooting without interfering or interrupting end users.
Once installed, Bitdefender [GravityZone] runs silently in the background with little to no need for user interaction.
The cloud-based console provides for easy computer management and deployment.
Bitdefender [GravityZone] is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.
Computers can be grouped into different categories, with different policies automatically deployed to each category.
Bitdefender [GravityZone] is relatively resource-light and runs well even on lower-end computers.
Who do I ask? This is my chief complaint is once the initial licenses were purchased through Bit Defender, there was no one to contact that could help navigate some of the initial questions I had with regard to specific policies to implement for our file server. The parent web site is, well, hard to navigate when one is trying to "learn" the system.
The second issue is in increasing the licenses. It took several days for the parent company (by contact and phone) to inform me that they could not increase the licenses and I would have to go through a private vendor. There was no intent to connect me to a vendor or provide a vendor list until I asked specifically. YET I continue to get email from the parent company reminding me to pay an annual fee for the licenses purchase through the private vendor. The parent company can see the number of licenses yet did not sell them to me.
Gravity Zone Dashboard, while excellent for those who have experience, is not particularly intuitive for those who have never used it. There does not seem to be a lot of documentation for those responsible for implementation.
It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money
The console is easy to use, but has grown to have a lot of functionality. The only challenge is that all functions (even disabled and not installed ones) are shown. It would be great if only the functions that are active would be visible.
Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.
We have not had much trouble with Panda Systems Management. They've been fairly responsive, and do take suggestions. The onboarding process was smooth and about as easy as they could make it. There are times when it does take a while for them to respond, but they usually do respond within a few hours at worst.
We were a Kaspersky shop for years. Kaspersky was a resource hog and it didn't even block half of what was thrown at it. We had more outbreaks and more end-user complaints in a year of Kaspersky then we have had in almost three years of Bitdefender.
Much easier solution to use (by a ten fold), very intuitive user interface even for inexperience users... does not require on prem server because is cloud based
The ROI for Bitdefender is hard to quantify except that it requires very little maintenance time from our staff.
We've spent no time troubleshooting user complaints or issues from users, so it has been a big time-saver over our previously used anti-malware software.
Bitdefender's customer service is usually pretty good and also very responsive, so I don't have to wait by the phone or to keep checking email to resolve a problem--although our issues have been mostly informational and not a problem with functionality.
It's allowed us to be more proactive when it comes to things. We can keep an eye on computers that may need replacement. It was a lifesaver when updating to Windows 10.
It saves so much time compared to our previous remote software, GoToAssist. While I think GoToAssist may be a bit more solid when in action, there's too much setup time, even with unattended access. Panda is click and go.
Remote command prompt has also been a lifesaver, and nonintrusive for the user. The users think we are magic.
