4 Ratings
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Score 5 out of 100
6 Ratings
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Score 9 out of 100

Attribute Ratings

  • Orah is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Blackbaud Tuition Management

80%
1 Rating
9.0

Orah

90%
5 Ratings

Support Rating

Blackbaud Tuition Management

N/A
0 Ratings
10.0

Orah

100%
2 Ratings

Likelihood to Recommend

Blackbaud

Smart Tuition is a good platform for schools that want to incorporate the financial aid application process and billing together. Parent use is easy to navigate, and it reduces the time spent by school staff to manage accounts. In a school where the financial aid application process is not done by a third party, Smart Tuition may not be the option they are looking to implement.
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Orah (Previously Boardingware)

This is hands down the best application on the market in terms of making sure parents and staff understand where students are at any given time during the day. It also has done a great job of expanding into buy-in areas for students such as having event sign-ups inside the application. Having parent accounts also does a great job of keeping lines of communication open between the parents, school, and students.
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Pros

Blackbaud

  • Website is easy to navigate
  • Customer service is very professional and helpful
  • Multiple options for making payments and setting up accounts
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Orah (Previously Boardingware)

  • Keeping all information organized in one place.
  • Having my entire student database at the touch of a screen.
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Cons

Blackbaud

  • I have been happy with Smart Tuition and have not had any issues.
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Orah (Previously Boardingware)

  • I would like to see all parents having to capture weekend arrangements, whether they are going out or staying in.
  • An automatic reminder SMS sent to parents who have not made arrangements by a certain time.
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Pricing Details

Blackbaud Tuition Management

Starting Price

Editions & Modules

Blackbaud Tuition Management editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Orah

    Starting Price

    Editions & Modules

    Orah editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Blackbaud

      No answers on this topic

      Orah (Previously Boardingware)

      I gave this rating because Boardingware support is unbelievable. They are quick to reply and have a chat feature that they not only are there for most of the day but you can leave a note if they are not available and they get back to you very quickly. I thoroughly enjoyed any conversations I had with support from Boardingware.
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      Alternatives Considered

      Blackbaud

      I use FACTS in my role at work, and my children's school uses Smart Tuition. I am more familiar with Smart Tuition as a parent, but it seems to be a good solution for the high school. Since we do the financial aid in-house at my school of employment, FACTS works better for us.
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      Orah (Previously Boardingware)

      Senior Systems did not work as well and the functionality from the administrative side is not as user-friendly. I often felt like it was down and not working properly, or that I could not find where certain documents are. I believe that for a boarding school community Boardingware was much more user-friendly, and did not take as many steps in order to get the job done quickly.
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      Return on Investment

      Blackbaud

      • Excellent tracking of accounts for the school
      • Customer service interacts with the parents' questions
      • One system for the school staff to manage
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      Orah (Previously Boardingware)

      • We were tracking student leave by hand or by an in-house program. Both of these became inefficient and/or unusable. Having Boardingware has expedited the process. It's hard to give numbers, but we're several days ahead of where we used to be in terms of tracking students' leave for Thanksgiving break.
      • Parent involvement was always an issue, but with Boardingware parents must approve a leave before we (the school) does. This makes parents take responsibility for their child which happens less than it should.
      • Having access to flagged students with health issues makes it much easier to plan field trips. We can easily know who should have what meds or epi pens based on their Boardingware profile. Safety awareness and prevention has gone up due to this feature.
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