Blackthorn Payments vs. Fiserv (First Data) - ICICI Merchant Services

As a university, reconciliation and transparency are important. All transactions in Blackthorn Payments are uniquely stored in Salesforce and allow full transparency for reconciliations in debits and credits via reports. However, refunding attendees is quite tedious especially when you have to go through multiple objects on each record to reach the transaction page: Attendee > Sales Document > Transactions.

Incentivized

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.

Incentivized

• Fast refunds
• 100% uptime
• Quick setup

Incentivized

• Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
• Integrates well with WordPress and WooCommerce and provides a seamless user experience.
• Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

Incentivized

• No capability to mass refund

Incentivized

• They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
• Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.

Incentivized

First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.

Incentivized

• Increased efficiency in revenue reconciliation

Incentivized

• Our ROI has been very positive
• Our company has been able to process cash receipts remotely
• Our processing charges have been lower

Incentivized