What users are saying about
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Top Rated
661 Ratings

BlueJeans

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Top Rated
661 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

BlueJeans

If I want to set up a meeting and not have to explain how to join, and I just want them to click and sign-on, BlueJeans is what I would use. I would not use it if I had a ton of screen shares and breakout rooms.
Jamie Nutter | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

BlueJeans
8.2
High quality audio
BlueJeans
8.5
High quality video
BlueJeans
8.4
Low bandwidth requirements
BlueJeans
7.5
Mobile support
BlueJeans
8.3

Screen Sharing

BlueJeans
8.1
Desktop sharing
BlueJeans
8.6
Whiteboards
BlueJeans
7.6

Online Meetings / Events

BlueJeans
8.2
Calendar integration
BlueJeans
8.3
Meeting initiation
BlueJeans
8.5
Integrates with social media
BlueJeans
7.2
Record meetings / events
BlueJeans
8.6
Slideshows
BlueJeans
8.4

Online Events Collaboration

BlueJeans
8.2
Live chat
BlueJeans
8.4
Audience polling
BlueJeans
8.1
Q&A
BlueJeans
8.1

Online Events Security

BlueJeans
8.2
User authentication
BlueJeans
8.5
Participant roles & permissions
BlueJeans
8.1
Confidential attendee list
BlueJeans
8.1

Pros

BlueJeans

  • Connection is Easy: I have used other similar platforms where connecting to a meeting was not always intuitive, making it a frustrating process.
  • Recording: I like that I can set a meeting to auto-record because I often will forget that the meeting is to be recorded. I also appreciate that BlueJeans sends a link to the recording almost immediately after the web meeting is over.
  • Share Screen: I often need to share my screen during a meeting, and I like that this feature is easy to use and thus far has been reliable.
Tammy M. McCoy, Ph.D. | TrustRadius Reviewer

Cons

BlueJeans

  • Reliability is the biggest challenge I see with BlueJeans. There are times when BlueJeans seems to handle the demands of a big company seamlessly, but then there are other times when BlueJeans runs into issues that I've seen affect entire offices for extended periods of time which creates a challenge for the teams who depend on BlueJeans to effectively run their remote meetings. While in the grand scheme of things, these outages have been few and far between, when they happen people aren't able to start their BlueJeans meetings and have to scramble for an alternate way to meet (while attendees are simultaneously having issues trying to dial into the BlueJeans meeting).
  • Aside from the occasional outage, the quality of the video and audio is pretty solid. With variables that are likely outside of the BlueJeans product (office connectivity, bandwidth issues, internal routing) there are times where BlueJeans would either lag or echo which would either impact the output for the host of the meeting (who likely has a room full of participants) or multiple attendees. It would be great to see BlueJeans enhance their packet handling in these cases to prioritize audio over video (and perhaps auto-adjust video quality when there are bandwidth issues).
Mike Galyen | TrustRadius Reviewer

Likelihood to Renew

BlueJeans

BlueJeans 8.7
Based on 15 answers
We are heavily invested in another platform. However the features are not quite the same as BlueJeans. If they do become more like BlueJeans (especially the video sharing), then our need for BlueJeans would significantly decrease. An even better option would be if they bought BlueJeans...
Marcus Manderson | TrustRadius Reviewer

Usability

BlueJeans

BlueJeans 8.8
Based on 210 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Reliability and Availability

BlueJeans

BlueJeans 10.0
Based on 3 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson | TrustRadius Reviewer

Performance

BlueJeans

BlueJeans 9.4
Based on 3 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson | TrustRadius Reviewer

Support Rating

BlueJeans

BlueJeans 9.1
Based on 10 answers
The fact that I normally get a response within the hour to my tickets, and can reach out to our rep via slack during normal business hours has been great. this has been far above what we have gotten from other vendors and has really made the transition a lot easier
Ryan Scherding | TrustRadius Reviewer

Online Training

BlueJeans

BlueJeans 8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Implementation Rating

BlueJeans

BlueJeans 8.5
Based on 10 answers
With the exception of a few hiccups we had a pretty good experience rolling out bluejeans. user adoption was really quick as it integrated into their gsuite, and we pushed the chrome extension via google admin and the desktop app via JAMF. the training ahead of the rollout provided by bluejeans was kinda boring and pretty unnecessary as the system is very easy to use, and most users opted to skip the training
Ryan Scherding | TrustRadius Reviewer

Alternatives Considered

BlueJeans

In its initial release, BlueJeans brought features to the video conference spectrum that were very cutting edge and attractive. Over the years, other video conferencing apps have taken features from others and made it their own. As a whole (and especially now with having been with WebEx at my previous company and loathing it and converting to BlueJeans and then coming over to my current role with BlueJeans and recently going to WebEx), I will say BlueJeans has more user intuitive design and feature aspects
Adam Martin | TrustRadius Reviewer

Scalability

BlueJeans

BlueJeans 9.1
Based on 3 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson | TrustRadius Reviewer

Return on Investment

BlueJeans

  • Reduced the amount of business travel to locaised meetings. This has grown as the adoption and expectation that people use video within the calls.
  • Reduction in overall cost as multiple legacy solutions have been removed and now any member of staff can host or attend a meeting without the consideration for capacity.
  • Enhanced company-wide meetings, the ability for our sales folk to connect from a mobile and see our CEO in monthly meetings is fantastic.
Kenny Thornton | TrustRadius Reviewer

Pricing Details

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

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