What users are saying about

BlueJeans

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
374 Ratings

BlueJeans

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
374 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

BlueJeans

Well suited for applications where you want to have a high quality video conference experience and incorporate screen sharing and video sharing. May not be necessary for lower profile meetings with just a handful of remote participants that do not require screen sharing (or require very minimal screen sharing).
Marcus Manderson profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

BlueJeans
8.3
High quality audio
BlueJeans
8.6
High quality video
BlueJeans
8.6
Low bandwidth requirements
BlueJeans
7.6
Mobile support
BlueJeans
8.4

Screen Sharing

BlueJeans
8.3
Desktop sharing
BlueJeans
8.8
Whiteboards
BlueJeans
7.8

Online Meetings / Events

BlueJeans
8.3
Calendar integration
BlueJeans
8.3
Meeting initiation
BlueJeans
8.5
Integrates with social media
BlueJeans
7.6
Record meetings / events
BlueJeans
8.8
Slideshows
BlueJeans
8.4

Online Events Collaboration

BlueJeans
8.4
Live chat
BlueJeans
8.6
Audience polling
BlueJeans
8.2
Q&A
BlueJeans
8.3

Online Events Security

BlueJeans
8.2
User authentication
BlueJeans
8.5
Participant roles & permissions
BlueJeans
8.1
Confidential attendee list
BlueJeans
8.0

Pros

  • Meeting room scheduling and use. Each user has the ability to schedule a meeting room and then to start the meeting only needs to click join meeting to start the meeting. Very simple.
  • Command Center gives us some ability to determine from user feedback or live meetings why a particular user had or is having a bad experience. This is so much more than any other competing product offers.
  • Finding solutions that work great on all OSs and web browsers can be difficult. Even more difficult is finding solutions that integrate with Microsoft Outlook on a Mac. BlueJeans did it. Thank you for supporting my Mac/Outlook users!
Brett Hill profile photo

Cons

  • Many people don't yet prefer BlueJeans in our company due to the lack of breakout rooms, PPT uploads, and the requirement to upload videos to play them.
  • Using the SSO login doesn't give me the control of manually provisioning accounts. I have to call their customer support line if there is an issue with SAML provisioning.
  • The service charges for events in customer hours watched. This racked up a large bill as the company scaled.
Steven Carmean profile photo

Likelihood to Renew

BlueJeans8.6
Based on 10 answers
We are heavily invested in another platform. However the features are not quite the same as BlueJeans. If they do become more like BlueJeans (especially the video sharing), then our need for BlueJeans would significantly decrease. An even better option would be if they bought BlueJeans...
Marcus Manderson profile photo

Usability

BlueJeans8.8
Based on 165 answers
Joining a meeting is easy for most of the users; however, certain people still have difficulties joining a meeting and configuring their audio settings. We provide users with guides, but they don't read them, so short videos would be nice to have. Overall usability is great.
Oscar Eduardo Velasquez Escobar profile photo

Reliability and Availability

BlueJeans10.0
Based on 2 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson profile photo

Performance

BlueJeans9.0
Based on 2 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson profile photo

Support

BlueJeans8.6
Based on 6 answers
Support is pretty good and reliable. The confusing part on our end is that we seem to meet a new support person every 2-3 months...
Marcus Manderson profile photo

Online Training

BlueJeans8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson profile photo

Implementation

BlueJeans9.0
Based on 7 answers
It was not as hard as initially thought
Marcus Manderson profile photo

Alternatives Considered

The sound and picture quality of BlueJeans surpasses Google Hangouts quality, it's way better.Actually compared to Skype, BlueJeans is also better if not at par, but people are more familiar with Skype, and the UX of Skype is easier.
Jessica Lohanda profile photo

Scalability

BlueJeans8.5
Based on 2 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson profile photo

Return on Investment

  • Most importantly, it opened up new deployment options for our main service: education.
  • We now offer online courses that are part of the official curriculum and imparted in a 100% synchronous fashion.
  • It has helped us foster innovation in the classroom by opening the doors to international instructors who connect remotely.
  • The number of users and demand for this service in our campus has increased drastically since we first started with BlueJeans.
Juan Carlos Molina Castejón profile photo

Pricing Details

BlueJeans

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details