What users are saying about
43 Ratings
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Score 6.2 out of 101

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Likelihood to Recommend

BMC FootPrints Service Core

Who is the end user? They will get emails back with their ticket information. Make sure its easy to read and applicable.
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Feature Rating Comparison

Incident and problem management

BMC FootPrints Service Core
2.8
Organize and prioritize service tickets
BMC FootPrints Service Core
2.5
Expert directory
BMC FootPrints Service Core
1.0
Self-service tools
BMC FootPrints Service Core
3.1
Subscription-based notifications
BMC FootPrints Service Core
3.7
ITSM collaboration and documentation
BMC FootPrints Service Core
4.0
ITSM reports and dashboards
BMC FootPrints Service Core
2.7

ITSM asset management

BMC FootPrints Service Core
3.3
Configuration mangement
BMC FootPrints Service Core
2.9
Asset management dashboard
BMC FootPrints Service Core
2.0
Policy and contract enforcement
BMC FootPrints Service Core
5.0

Change management

BMC FootPrints Service Core
5.0
Change requests repository
BMC FootPrints Service Core
5.5
Change calendar
BMC FootPrints Service Core
5.5
Service-level management
BMC FootPrints Service Core
4.2

Pros

  • Flexibility - while a robust program 'out of the box' the way it can be adapted for almost any deployment is great.
  • Reporting - we have the ability to agent's time in tickets and can also report against customers on the same basis.
  • Views - there is a view for almost any agent preference, including across work spaces. We have agents who work in many projects, and can allow them to see what is up at a glance.
Todd Arntson profile photo

Cons

  • No reliance on Java
  • Quicker ability to purge old data
  • Ability to change fields en masse
Casey Ketcham profile photo

Likelihood to Renew

BMC FootPrints Service Core8.6
Based on 9 answers
I am not the person who decides whether or not the contract will be renewed, but I have not heard any talk of switching or ending it. Overall, my company is very happy with the program and will probably continue to use it as it suits our needs well and continues to add more features that we find useful.
No photo available

Support

BMC FootPrints Service Core9.0
Based on 1 answer
The only time that I am unable to get resolution is for issues that are unsupported, like when we are looking for email headers or HTML support in incoming mail
Todd Arntson profile photo

Alternatives Considered

I didn't select FootPrints. It is what the current company chose. I would much rather use JIRA and Confluence.
Brandon Nyberg profile photo

Return on Investment

  • Increased helpdesk productivity
  • Great product to use as a knowledge base
  • Great way to keep track of PCI objectives
Casey Ketcham profile photo

Pricing Details

BMC FootPrints Service Core

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details