BMC FootPrints vs. TeamDynamix IT Service Management (ITSM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC FootPrints
Score 6.9 out of 10
N/A
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.N/A
TeamDynamix IT Service Management (ITSM)
Score 9.2 out of 10
N/A
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type.…N/A
Pricing
BMC FootPrintsTeamDynamix IT Service Management (ITSM)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC FootPrintsTeamDynamix IT Service Management (ITSM)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BMC FootPrintsTeamDynamix IT Service Management (ITSM)
Top Pros
Top Cons

No answers on this topic

Features
BMC FootPrintsTeamDynamix IT Service Management (ITSM)
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
BMC FootPrints
8.1
9 Ratings
1% below category average
TeamDynamix IT Service Management (ITSM)
8.4
1 Ratings
3% above category average
Organize and prioritize service tickets9.09 Ratings9.01 Ratings
Expert directory7.04 Ratings8.01 Ratings
Service restoration6.02 Ratings9.01 Ratings
Self-service tools7.07 Ratings8.01 Ratings
Subscription-based notifications10.06 Ratings8.01 Ratings
ITSM collaboration and documentation9.06 Ratings9.01 Ratings
ITSM reports and dashboards9.07 Ratings8.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
BMC FootPrints
7.9
7 Ratings
4% below category average
TeamDynamix IT Service Management (ITSM)
8.3
1 Ratings
1% above category average
Configuration mangement7.77 Ratings8.01 Ratings
Asset management dashboard8.05 Ratings9.01 Ratings
Policy and contract enforcement8.04 Ratings8.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
BMC FootPrints
9.0
4 Ratings
7% above category average
TeamDynamix IT Service Management (ITSM)
8.3
1 Ratings
1% below category average
Change requests repository9.03 Ratings8.01 Ratings
Change calendar9.03 Ratings9.01 Ratings
Service-level management9.04 Ratings8.01 Ratings
Best Alternatives
BMC FootPrintsTeamDynamix IT Service Management (ITSM)
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC FootPrintsTeamDynamix IT Service Management (ITSM)
Likelihood to Recommend
8.3
(18 ratings)
9.0
(1 ratings)
Likelihood to Renew
8.6
(9 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(4 ratings)
-
(0 ratings)
User Testimonials
BMC FootPrintsTeamDynamix IT Service Management (ITSM)
Likelihood to Recommend
BMC Software Inc.
BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
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TeamDynamix
All
data is secured and guaranteed with exceedingly capable pass codes.
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Pros
BMC Software Inc.
  • Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
  • Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
  • Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
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TeamDynamix
  • This application gives the total time and fetched taking after for laborers to give the advantageous payrolls and alter the charge sheets with correct information.
  • All data is secured and guaranteed with exceedingly capable pass codes.
  • . The computer program is incredible in taking after the commerce headway and making a fitting estimation around contemplation and organizing.
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Cons
BMC Software Inc.
  • Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
  • Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
  • Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
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TeamDynamix
  • This computer program isn't a single advantage provider and oversees the data inside the shape of records and envelopes.
  • There were no keys to segment the data and allocate the single individual at the time.
  • There needs to be the extension of many more keys to approaching the single record.
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Likelihood to Renew
BMC Software Inc.
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
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TeamDynamix
No answers on this topic
Usability
BMC Software Inc.
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
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TeamDynamix
No answers on this topic
Support Rating
BMC Software Inc.
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
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TeamDynamix
No answers on this topic
Alternatives Considered
BMC Software Inc.
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
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TeamDynamix
Because it gives the total time and fetched taking after for laborers to
give the advantageous payrolls and alter the charge sheets with correct
information and friendly tool.
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Return on Investment
BMC Software Inc.
  • It helps us with keeping projects on track, which saves time
  • When someone wants to know about a project, they are able to without calling around
  • I have had a difficult time searching specifics, as how many tickets closed by me in 2021
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TeamDynamix
  • TeamDynamix is an uncommonly charming and correct application in overseeing with wanders and smart considerations. We are ready to execute the considerations without any burden and the gadget is uncommonly accommodating for making the cutting edge orchestrate to progress the commerce.
  • This radiant application makes a distinction to convey the workers' unpretentious components with each detail.
  • Thus, we utilize this instrument in making the paychecks and requesting them without any botch. The time is taken after and the worker’s capabilities are measured by utilizing this program. Everyone knows roughly his/her capacity though overseeing this device with the framework.
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ScreenShots

TeamDynamix IT Service Management (ITSM) Screenshots

Screenshot of Incidents and Problems - When you run a service desk, you need to have fast routing, the ability to group tickets, and a great communication platform.Screenshot of Asset Management - Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles, and contract renewals.Screenshot of Change Management - Even the most carefully executed IT deployments can lead to downtime. With TeamDynamix IT Service Management (ITSM), you get control over the entire processScreenshot of Service Portal and Knowledge Base -  IT Service Management platform with a self-service catalog and an easily searchable knowledge base drives adoptionScreenshot of Dashboard and Reports - With transparency at the core, we have developed a flexible platform that allows you to share as much or as little as you like.Screenshot of Release Management - With an IT Service Management solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.