BoldDesk vs. Spiceworks Help Desk
BoldDesk vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
BoldDesk | N/A | BoldDesk by Syncfusion helps users to streamline their support operations and enhance customer satisfaction with agent-based packages and options that cover unlimited agents. Syncfusion's support team is available at every stage of implementation to help BoldDesk clients move forward with confidence, secure in the knowledge that they'll receive they level of service they should be able to expect from a help desk solution provider. Key… | $35 per month for 3 agents | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
BoldDesk | Spiceworks Help Desk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing information is accurate as of May 7, 2024. Monthly billing plans also available. | — | ||||||||||||||
More Pricing Information |
BoldDesk | Spiceworks Help Desk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
BoldDesk | Spiceworks Help Desk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
BoldDesk | Spiceworks Help Desk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BoldDesk | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.9 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
BoldDesk | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | Syncfusion No answers on this topic | Spiceworks Ziff Davis |
Pros | Syncfusion No answers on this topic | Spiceworks Ziff Davis |
Cons | Syncfusion No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Syncfusion No answers on this topic | Spiceworks Ziff Davis |
Usability | Syncfusion No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Syncfusion No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Syncfusion No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Syncfusion No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Syncfusion No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Syncfusion No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | BoldDesk Screenshots |