What users are saying about
28 Ratings
3 Ratings
28 Ratings
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Score 9 out of 100
3 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Braintree

Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
Anonymous | TrustRadius Reviewer

Paddle

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Ben Lachman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Braintree
Paddle
8.7
Product catalog & listings
Braintree
Paddle
9.0
Product management
Braintree
Paddle
9.0
Branding
Braintree
Paddle
7.6
Mobile storefront
Braintree
Paddle
9.5
Product variations
Braintree
Paddle
9.0
Website integration
Braintree
Paddle
10.0
Visual customization
Braintree
Paddle
6.5
CMS
Braintree
Paddle
9.0

Online Shopping Cart

Braintree
Paddle
9.7
Abandoned cart recovery
Braintree
Paddle
9.5
Checkout user experience
Braintree
Paddle
10.0

Online Payment System

Braintree
Paddle
10.0
eCommerce security
Braintree
Paddle
10.0

eCommerce Marketing

Braintree
Paddle
8.5
Promotions & discounts
Braintree
Paddle
8.0
Personalized recommendations
Braintree
Paddle
9.0

eCommerce Business Management

Braintree
Paddle
9.0
Multi-site management
Braintree
Paddle
10.0
Order processing
Braintree
Paddle
10.0
Inventory management
Braintree
Paddle
8.0
Custom functionality
Braintree
Paddle
8.0

Pros

Braintree

  • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
  • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
  • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
  • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
Frank Kermani | TrustRadius Reviewer

Paddle

  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
Andrew Liakh | TrustRadius Reviewer

Cons

Braintree

  • Reports aren't always as detailed as we like them to be.
  • Would like to be able to have better search functions
Bridgette Reynolds | TrustRadius Reviewer

Paddle

  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Tarun Mangukiya | TrustRadius Reviewer

Likelihood to Renew

Braintree

Braintree 10.0
Based on 1 answer
There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
Miguel Parramón Teixidó | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Usability

Braintree

Braintree 8.1
Based on 2 answers
It just works.
Cameron Read | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Support

Braintree

Braintree 9.5
Based on 4 answers
We have used Braintree for two years and Braintree's service has been flawless. Easy to use and fast disbursements as well as very easy integration with BigCommerce Enterprise that gave us great and competitive rates. The customer service is fast and professional, just bear in mind they are on the east coast and calls later in the day will be met with silence as they close earlier. Otherwise, have been happy with Braintree, all that is missing is more features and customization like Authorize.Net and it will be the universal best payment processor.
Frank Kermani | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Implementation

Braintree

Braintree 10.0
Based on 1 answer
It is simple for a developer to do.
Cameron Read | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Alternatives Considered

Braintree

We used Braintree over Stripe because our developer was more familiar with Braintree and was able to integrate it the way we needed to. However, Stripe seemed like a good option but there wasn't any compelling reason in price or other features that made it worth taking more time for the developer to build the integrations we need.
Brad Henderson | TrustRadius Reviewer

Paddle

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
Ben Lachman | TrustRadius Reviewer

Return on Investment

Braintree

  • American Express, not being integrated made us lose some sales.
  • Thanks to Braintree we did not have to pay to banks to open a Internet account. Super good super fast.
  • You need to be a programer to implement Braintree.
Gerard Compte | TrustRadius Reviewer

Paddle

  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Andrew Liakh | TrustRadius Reviewer

Pricing Details

Braintree

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paddle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Braintree
9.9
Paddle
9.3

Likelihood to Renew

Braintree
10.0
Paddle

Usability

Braintree
8.1
Paddle

Support

Braintree
9.5
Paddle

Implementation

Braintree
10.0
Paddle

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