What users are saying about
289 Ratings
289 Ratings
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Score 3.4 out of 100
6 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • Brightpearl is rated higher in 2 areas: Usability, Support Rating
  • Cin7 Orderhive is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.7

Brightpearl

17%
156 Ratings
9.1

Cin7 Orderhive

91%
6 Ratings

Likelihood to Renew

8.2

Brightpearl

82%
12 Ratings

Cin7 Orderhive

N/A
0 Ratings

Usability

4.4

Brightpearl

44%
8 Ratings
1.0

Cin7 Orderhive

10%
1 Rating

Availability

10.0

Brightpearl

100%
2 Ratings

Cin7 Orderhive

N/A
0 Ratings

Performance

9.0

Brightpearl

90%
2 Ratings

Cin7 Orderhive

N/A
0 Ratings

Support Rating

7.9

Brightpearl

79%
268 Ratings
1.0

Cin7 Orderhive

10%
1 Rating

In-Person Training

1.0

Brightpearl

10%
1 Rating

Cin7 Orderhive

N/A
0 Ratings

Online Training

7.0

Brightpearl

70%
1 Rating

Cin7 Orderhive

N/A
0 Ratings

Implementation Rating

6.5

Brightpearl

65%
208 Ratings

Cin7 Orderhive

N/A
0 Ratings

Configurability

8.0

Brightpearl

80%
1 Rating

Cin7 Orderhive

N/A
0 Ratings

Ease of integration

7.0

Brightpearl

70%
1 Rating

Cin7 Orderhive

N/A
0 Ratings

Product Scalability

6.9

Brightpearl

69%
5 Ratings

Cin7 Orderhive

N/A
0 Ratings

Vendor post-sale

8.0

Brightpearl

80%
1 Rating

Cin7 Orderhive

N/A
0 Ratings

Vendor pre-sale

9.0

Brightpearl

90%
1 Rating

Cin7 Orderhive

N/A
0 Ratings

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
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Cin7

It is well suited for small businesses because it is very user-friendly, works very well, and has great customer support. You do not need an IT department to be able to use and work with it. It might not work for companies with complex supply chain management because it lacks some features that might be important for that.
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Pros

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
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Cin7

  • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
  • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
  • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
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Cons

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
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Cin7

  • Customer service is the worst we have ever experienced.
  • Completing promises.
  • Doing tasks on time.
  • Providing software that functions as promised.
  • Extremely poor onboard training (impatient and arrogant).
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Pricing Details

Brightpearl

Starting Price

Editions & Modules

Brightpearl editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

    Cin7 Orderhive

    Starting Price

    $95 per month

    Editions & Modules

    Cin7 Orderhive editions and modules pricing
    EditionModules
    Essentials$951
    Standard$1952
    Enhanced$2953
    Enterprise$5004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Brightpearl

    Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
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    Cin7

    No answers on this topic

    Usability

    Brightpearl

    Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
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    Cin7

    Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
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    Reliability and Availability

    Brightpearl

    Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
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    Cin7

    No answers on this topic

    Performance

    Brightpearl

    Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
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    Cin7

    No answers on this topic

    Support Rating

    Brightpearl

    Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
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    Cin7

    The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
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    In-Person Training

    Brightpearl

    No in house training was given.
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    Cin7

    No answers on this topic

    Online Training

    Brightpearl

    The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
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    Cin7

    No answers on this topic

    Implementation Rating

    Brightpearl

    Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
    We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
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    Cin7

    No answers on this topic

    Alternatives Considered

    Brightpearl

    Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
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    Cin7

    Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.
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    Scalability

    Brightpearl

    Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
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    Cin7

    No answers on this topic

    Return on Investment

    Brightpearl

    • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
    • We've also had to spend a ton of money with our CPAs fixing our financials every month.
    • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
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    Cin7

    • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
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