What users are saying about
289 Ratings
414 Ratings
289 Ratings
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Score 3.8 out of 100
414 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Payroll Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.2

    SAP ERP

    82%
    SAP ERP ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Benefit plan administration

    N/A
    0 Ratings
    9.3
    93%
    20 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.2
    82%
    18 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    9.4
    94%
    19 Ratings

    Reimbursement management

    N/A
    0 Ratings
    9.2
    92%
    22 Ratings

    Customization

    Brightpearl

    Feature Set Not Supported
    N/A
    7.0

    SAP ERP

    70%
    SAP ERP ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.6
    76%
    32 Ratings

    Plug-ins

    N/A
    0 Ratings
    6.3
    63%
    26 Ratings

    Security

    Brightpearl

    Feature Set Not Supported
    N/A
    9.3

    SAP ERP

    93%
    SAP ERP ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.1
    91%
    33 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.6
    96%
    38 Ratings

    Reporting & Analytics

    Brightpearl

    Feature Set Not Supported
    N/A
    8.7

    SAP ERP

    87%
    SAP ERP ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.4
    84%
    30 Ratings

    Standard reports

    N/A
    0 Ratings
    8.6
    86%
    38 Ratings

    Custom reports

    N/A
    0 Ratings
    9.1
    91%
    38 Ratings

    General Ledger and Configurable Accounting

    Brightpearl

    Feature Set Not Supported
    N/A
    8.6

    SAP ERP

    86%
    SAP ERP ranks higher in 2/2 features

    Accounts payable

    N/A
    0 Ratings
    9.3
    93%
    39 Ratings

    Accounts receivable

    N/A
    0 Ratings
    9.3
    93%
    39 Ratings

    Inventory Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.8

    SAP ERP

    88%
    SAP ERP ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    8.9
    89%
    33 Ratings

    Automatic reordering

    N/A
    0 Ratings
    9.5
    95%
    29 Ratings

    Location management

    N/A
    0 Ratings
    8.0
    80%
    31 Ratings

    Manufacturing module

    N/A
    0 Ratings
    8.9
    89%
    28 Ratings

    Order Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.6

    SAP ERP

    86%
    SAP ERP ranks higher in 4/4 features

    Pricing

    N/A
    0 Ratings
    8.5
    85%
    33 Ratings

    Order entry

    N/A
    0 Ratings
    8.5
    85%
    34 Ratings

    Credit card processing

    N/A
    0 Ratings
    8.4
    84%
    22 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    9.0
    90%
    31 Ratings

    Attribute Ratings

    • Brightpearl is rated higher in 1 area: Implementation Rating
    • SAP ERP is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
    • Brightpearl and SAP ERP are tied in 1 area: Availability

    Likelihood to Recommend

    1.7

    Brightpearl

    17%
    156 Ratings
    9.0

    SAP ERP

    90%
    46 Ratings

    Likelihood to Renew

    8.2

    Brightpearl

    82%
    12 Ratings
    8.6

    SAP ERP

    86%
    4 Ratings

    Usability

    4.2

    Brightpearl

    42%
    8 Ratings
    8.9

    SAP ERP

    89%
    10 Ratings

    Availability

    10.0

    Brightpearl

    100%
    2 Ratings
    10.0

    SAP ERP

    100%
    2 Ratings

    Performance

    9.0

    Brightpearl

    90%
    2 Ratings

    SAP ERP

    N/A
    0 Ratings

    Support Rating

    7.8

    Brightpearl

    78%
    268 Ratings
    9.0

    SAP ERP

    90%
    11 Ratings

    In-Person Training

    1.0

    Brightpearl

    10%
    1 Rating

    SAP ERP

    N/A
    0 Ratings

    Online Training

    7.0

    Brightpearl

    70%
    1 Rating

    SAP ERP

    N/A
    0 Ratings

    Implementation Rating

    6.5

    Brightpearl

    65%
    208 Ratings
    3.0

    SAP ERP

    30%
    2 Ratings

    Product Scalability

    6.9

    Brightpearl

    69%
    5 Ratings

    SAP ERP

    N/A
    0 Ratings

    Likelihood to Recommend

    Brightpearl

    Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
    Joel Graham | TrustRadius Reviewer

    SAP ERP

    The availability of the leading and non-leading ledgers meets our financial reporting requirements and helps us fulfill both the stock exchange requirements at the parent company level and country-specific requirements at the operating entity level. In addition, the Open Item Managed Account feature ensures that reporting teams optimize their efforts on subsystem-driven accounts to achieve accounting concurrency.
    Anonymous | TrustRadius Reviewer

    Pros

    Brightpearl

    • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
    • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
    • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
    Anonymous | TrustRadius Reviewer

    SAP ERP

    • Organizational resource management and integration of different departments with each other as a software automation
    • We have Access to all insights and analytics data from anywhere
    • It doesn't matter how big your organization is, it supports everything from small companies to giant high-tech organizations, and they all have access to data at very high speeds.
    • If you use the web and cloud version, the initial costs will be greatly reduced and even a small start-up small company can enjoy the benefits of SAP ERP.
    Ali Kazempour | TrustRadius Reviewer

    Cons

    Brightpearl

    • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
    • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
    • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
    • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
    • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
    • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
    Martin Powell | TrustRadius Reviewer

    SAP ERP

    • SAP sometimes gets slow whenever most of the people in the company simultaneously use it
    • Hopefully they would extend background job processing to all tables in SAP since it sometimes goes time out whenever extracting large historical data (ex. 5 years expense data)
    Brandon Macapelit, CISA | TrustRadius Reviewer

    Pricing Details

    Brightpearl

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    SAP ERP

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Brightpearl

    Brightpearl 8.2
    Based on 12 answers
    Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
    Chris Metropulos | TrustRadius Reviewer

    SAP ERP

    SAP ERP 8.6
    Based on 4 answers
    The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
    Todd Bellamy | TrustRadius Reviewer

    Usability

    Brightpearl

    Brightpearl 4.2
    Based on 8 answers
    Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
    Dan Thomas | TrustRadius Reviewer

    SAP ERP

    SAP ERP 8.9
    Based on 10 answers
    It is worth my time as far as my concern I just loved the product and it has saved me from many problems that I used to [deal] with earlier overall it has [enhanced] my work efficiency that is why I am happy to give this rating to this product Also I loved the features and worth my working skills.
    Mishka Panwar | TrustRadius Reviewer

    Reliability and Availability

    Brightpearl

    Brightpearl 10.0
    Based on 2 answers
    Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
    Dan Thomas | TrustRadius Reviewer

    SAP ERP

    SAP ERP 10.0
    Based on 2 answers
    No answer on this topic is available.

    Performance

    Brightpearl

    Brightpearl 9.0
    Based on 2 answers
    Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
    Dan Thomas | TrustRadius Reviewer

    SAP ERP

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Brightpearl

    Brightpearl 7.8
    Based on 268 answers
    Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive.Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
    Anonymous | TrustRadius Reviewer

    SAP ERP

    SAP ERP 9.0
    Based on 11 answers
    Well, I've had several scenarios where it was evident that they simply buy time. At the same time, their Product Support and Implementation teams are most likely not in sync. What's said by a member of implementation may not hold good when you refer the same thing with a member of the support team.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Brightpearl

    Brightpearl 1.0
    Based on 1 answer
    No in house training was given.
    Dan Thomas | TrustRadius Reviewer

    SAP ERP

    No score
    No answers yet
    No answers on this topic

    Online Training

    Brightpearl

    Brightpearl 7.0
    Based on 1 answer
    The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
    Dan Thomas | TrustRadius Reviewer

    SAP ERP

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Brightpearl

    Brightpearl 6.5
    Based on 208 answers
    Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
    We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
    James Ewens | TrustRadius Reviewer

    SAP ERP

    SAP ERP 3.0
    Based on 2 answers
    No answer on this topic is available.

    Alternatives Considered

    Brightpearl

    Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
    Anonymous | TrustRadius Reviewer

    SAP ERP

    SAP is totally integrated as are many of its greatest competitors, but the level of detail in the integration between modules puts SAP heads and shoulders above all others. Granted, the SAP implementation can be much more difficult to perform, but in the long run, the amount of effort you put in will result in excellent usability. After using Oracle's E-Business Suite for over 20 years, we did a due diligence search that lasted over 18 months before making a decision to go with SAP. This was a result of our Oracle system being made "un-upgradeable" due to a custom module that Oracle Consulting actually built for us. We were stuck in an old version of their database that would not work upon patching to the next version.
    John Mota | TrustRadius Reviewer

    Scalability

    Brightpearl

    Brightpearl 6.9
    Based on 5 answers
    Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
    Anonymous | TrustRadius Reviewer

    SAP ERP

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Brightpearl

    • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
    • We've also had to spend a ton of money with our CPAs fixing our financials every month.
    • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
    Anonymous | TrustRadius Reviewer

    SAP ERP

    • SAP has helped in transparency across different business unit and single financial view of the company that previously did not exist.
    • The cost of supporting the solution is slightly higher than the previous ERP and the consulting solutions cost more.
    • Overall SAP has brought in positive ROI and uniform business practices across the organization
    Anonymous | TrustRadius Reviewer

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