12 Ratings
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Score 7.6 out of 100
3 Ratings
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Score 3.1 out of 100

Feature Set Ratings

    Monitoring Tasks

    Broadcom Unified Infrastructure Management

    Feature Set Not Supported
    N/A
    6.0

    CA Unicenter NSM (Discontinued)

    60%
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Automated alerts and notifications

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Management Tasks

    Broadcom Unified Infrastructure Management

    Feature Set Not Supported
    N/A
    6.0

    CA Unicenter NSM (Discontinued)

    60%
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features

    Patch Management

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Service configuration management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Software and hardware inventory

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Reporting

    Broadcom Unified Infrastructure Management

    Feature Set Not Supported
    N/A
    5.5

    CA Unicenter NSM (Discontinued)

    55%
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features

    Performance data reports

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Customizable reporting

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Data visualization

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Risk analysis

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Security

    Broadcom Unified Infrastructure Management

    Feature Set Not Supported
    N/A
    2.0

    CA Unicenter NSM (Discontinued)

    20%
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Antivirus and malware management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Attribute Ratings

    • Broadcom Unified Infrastructure Management is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.0

    Broadcom Unified Infrastructure Management

    70%
    6 Ratings
    3.0

    CA Unicenter NSM (Discontinued)

    30%
    1 Rating

    Likelihood to Renew

    9.0

    Broadcom Unified Infrastructure Management

    90%
    1 Rating

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings

    Usability

    9.0

    Broadcom Unified Infrastructure Management

    90%
    1 Rating

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings

    Support Rating

    9.0

    Broadcom Unified Infrastructure Management

    90%
    2 Ratings
    2.0

    CA Unicenter NSM (Discontinued)

    20%
    2 Ratings

    Implementation Rating

    9.0

    Broadcom Unified Infrastructure Management

    90%
    2 Ratings

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadcom

    Well Suited: - Multiple units (you may split Nimsoft per Groups, companies, etc.) - When your Business Teams NEED Dashboards (they'll love it after they learn how to use, for example, if they discover that the may even run SQL queries together with monitor the webpage of the application, and display business data) Less appropriate: - If you are beginning to monitor your environment (because you need to know your environment at least a little bit to check if the entire set of monitoring Nimsoft plugins will really help you or you will only use it to ping your application) - If you don't have at least one (i do recommend 2 or 3 after some short time) people dedicated to deploy and fine-tune the monitoring. The tool is really good, but if you don't have anyone working on it, you will notice that you're spending money in an elephant to kill an ant or worst, that you passed the entire year, and still have the same problems of the last year, cause no one put the hands enough time in the tool. I saw this happening during the first year when I was the only one working with the tool and still supporting the entire team.
    Read full review

    Broadcom

    It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
    Read full review

    Pros

    Broadcom

    • Ease of management
    • Unified platform
    • Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.
    Read full review

    Broadcom

    • ITIL ticketing (incidents, problems, etc.).
    • Change orders.
    • Matching up its asset management system with incidents/change orders.
    Read full review

    Cons

    Broadcom

    • I'd like to see improvements in inventory management. Currently node management isn't as efficient as I'd like.
    • I also see a big opportunity to offer greater customization in the Detail Tab. I'd like the ability to pick and chose which metrics are displayed by default in the Detail Tab snapshot.
    Read full review

    Broadcom

    • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
    • It's complicated - We do routine internal training just to get people to use it correctly.
    • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
    Read full review

    Pricing Details

    Broadcom Unified Infrastructure Management

    Starting Price

    Editions & Modules

    Broadcom Unified Infrastructure Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      CA Unicenter NSM (Discontinued)

      Starting Price

      Editions & Modules

      CA Unicenter NSM (Discontinued) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Broadcom

        Meets our business requirements
        Read full review

        Broadcom

        No answers on this topic

        Usability

        Broadcom

        Easy to configure and use.
        Read full review

        Broadcom

        No answers on this topic

        Support Rating

        Broadcom

        Exceed Expectations.
        Read full review

        Broadcom

        We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
        Read full review

        Implementation Rating

        Broadcom

        Plan it out based on your requirements.
        Read full review

        Broadcom

        No answers on this topic

        Alternatives Considered

        Broadcom

        All tools have their own gaps , some seem to do more than others, some just work better. With UIM we have found a sweet spot with features, price point, pros, cons, etc
        Read full review

        Broadcom

        I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
        Read full review

        Return on Investment

        Broadcom

        • Business Units love It - Good for them, but worse for the IT Team until we share the responsibility of the dashboards.
        • If no one put their hands on it, it will take some time to give results. I'm talking about environments with 400 devices, for example, in something about 6 months to one year, if no one is dedicated, and depending on the consulting company. Some, even certified by CA, was not good. If possible, try to use CA services directly.
        • IT Teams, after they start to notice that the tool really work, will want to monitor everything. Depending on the company, this will be more or less easy to measure, as ROI. And I'm telling this because usually IT teams don't know how to sell them to C-Levels, and the tool, because of the price, is always a motivation to questions like: "What is this tool? Do you really need it? Is there another way to monitor this?"
        Read full review

        Broadcom

        • It helped make us an ITIL shop.
        • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
        • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
        Read full review

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