11 Ratings
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Score 7.2 out of 100
3 Ratings
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Score 3.1 out of 100

Likelihood to Recommend

Broadcom Unified Infrastructure Management

Well Suited:- Multiple units (you may split Nimsoft per Groups, companies, etc.)- When your Business Teams NEED Dashboards (they'll love it after they learn how to use, for example, if they discover that the may even run SQL queries together with monitor the webpage of the application, and display business data)Less appropriate:- If you are beginning to monitor your environment (because you need to know your environment at least a little bit to check if the entire set of monitoring Nimsoft plugins will really help you or you will only use it to ping your application)- If you don't have at least one (i do recommend 2 or 3 after some short time) people dedicated to deploy and fine-tune the monitoring. The tool is really good, but if you don't have anyone working on it, you will notice that you're spending money in an elephant to kill an ant or worst, that you passed the entire year, and still have the same problems of the last year, cause no one put the hands enough time in the tool. I saw this happening during the first year when I was the only one working with the tool and still supporting the entire team.
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
6.0
Automated alerts and notifications
Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
6.0

Management Tasks

Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
6.0
Patch Management
Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
5.0
Service configuration management
Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
8.0
Software and hardware inventory
Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
5.0

Reporting

Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
5.5
Performance data reports
Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
5.0
Customizable reporting
Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
7.0
Data visualization
Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
5.0
Risk analysis
Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
5.0

Security

Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
2.0
Antivirus and malware management
Broadcom Unified Infrastructure Management
CA Unicenter NSM (Discontinued)
2.0

Pros

Broadcom Unified Infrastructure Management

  • Ease of management
  • Unified platform
  • Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Cons

Broadcom Unified Infrastructure Management

  • I'd like to see improvements in inventory management. Currently node management isn't as efficient as I'd like.
  • I also see a big opportunity to offer greater customization in the Detail Tab. I'd like the ability to pick and chose which metrics are displayed by default in the Detail Tab snapshot.
Abe Shaker | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 1 answer
Meets our business requirements
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

Usability

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 1 answer
Easy to configure and use.
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 2 answers
Exceed Expectations.
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Implementation Rating

Broadcom Unified Infrastructure Management

Broadcom Unified Infrastructure Management 9.0
Based on 2 answers
Plan it out based on your requirements.
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Broadcom Unified Infrastructure Management

All tools have their own gaps , some seem to do more than others, some just work better. With UIM we have found a sweet spot with features, price point, pros, cons, etc
Todd Adams | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Return on Investment

Broadcom Unified Infrastructure Management

  • Business Units love It - Good for them, but worse for the IT Team until we share the responsibility of the dashboards.
  • If no one put their hands on it, it will take some time to give results. I'm talking about environments with 400 devices, for example, in something about 6 months to one year, if no one is dedicated, and depending on the consulting company. Some, even certified by CA, was not good. If possible, try to use CA services directly.
  • IT Teams, after they start to notice that the tool really work, will want to monitor everything. Depending on the company, this will be more or less easy to measure, as ROI. And I'm telling this because usually IT teams don't know how to sell them to C-Levels, and the tool, because of the price, is always a motivation to questions like: "What is this tool? Do you really need it? Is there another way to monitor this?"
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Pricing Details

Broadcom Unified Infrastructure Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Broadcom Unified Infrastructure Management
7.0
CA Unicenter NSM (Discontinued)
3.0

Likelihood to Renew

Broadcom Unified Infrastructure Management
9.0
CA Unicenter NSM (Discontinued)

Usability

Broadcom Unified Infrastructure Management
9.0
CA Unicenter NSM (Discontinued)

Support Rating

Broadcom Unified Infrastructure Management
9.0
CA Unicenter NSM (Discontinued)
2.0

Implementation Rating

Broadcom Unified Infrastructure Management
9.0
CA Unicenter NSM (Discontinued)

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