Adapt by Bullhorn vs. Heartland Payroll+

I would highly recommend this software to other businesses because it is a great tool especially for simplifying all of the hiring processes and at the same time giving consultancies regarding recruitment. It is also very appropriate for companies that are providing staffing services. Hence, this is a great fit for companies and after doing personal research this tool should definitely be tried and implemented. This product delivers high performance and quality to its users. In spite of so much competition, this product is offering its services competitively and that is what I really appreciate about it.

Incentivized

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

• Client, candidate and contact records stored in one place
• Good performance and clear UI produce high level of vision on profiles
• Reporting systems is clear and generate handy reports for all levels

Incentivized

• White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
• Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
• Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
• Compliance with their HR team is great, and they don't hit you over the head on the price for it.
• Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.

• Slower
• missing key integration factors
• ability to customize report views

Incentivized

• Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
• Response for assistance is usually a lot slower when our dedicated specialist is not available.

Incentivized

• It is just good software that produces outstanding performance and close matches the professional support team from AdaptUX.
• Through many years of usage, Adapt customer support provides our company high-level support and helps in any complicated cases.

Incentivized

I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

Incentivized

The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!

This product is great software as compared to other alternatives available in the market because it is best when it comes to the management of the recruitment processes. Moreover, the deep integration that this tool provides is a distinct feature in its own which makes this product a recognizable tool all over the world.

Incentivized

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.

Incentivized

• made it easy to share information while working from home
• lack of customized reports make you double work
• integration with linkedin is very helpful

Incentivized

• We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
• I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.