13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Recruiting / ATS

    7.9

    Bullhorn Jobscience (discontinued)

    79%

    Freshworks CRM (formerly Freshsales)

    Feature Set Not Supported
    N/A
    Bullhorn Jobscience (discontinued) ranks higher in 3/3 features

    Resume Management

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Candidate Search

    8.3
    83%
    6 Ratings
    N/A
    0 Ratings

    Reporting

    7.4
    74%
    6 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.0

    Freshworks CRM (formerly Freshsales)

    80%
    Freshworks CRM (formerly Freshsales) ranks higher in 7/7 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.5
    85%
    51 Ratings

    Workflow management

    N/A
    0 Ratings
    8.6
    86%
    49 Ratings

    Territory management

    N/A
    0 Ratings
    9.0
    90%
    40 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.9
    79%
    44 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.1
    81%
    50 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.3
    83%
    50 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    6.0
    60%
    38 Ratings

    Marketing Automation

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.9

    Freshworks CRM (formerly Freshsales)

    89%
    Freshworks CRM (formerly Freshsales) ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    9.0
    90%
    46 Ratings

    Email marketing

    N/A
    0 Ratings
    8.7
    87%
    47 Ratings

    CRM Project Management

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.5

    Freshworks CRM (formerly Freshsales)

    85%
    Freshworks CRM (formerly Freshsales) ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    8.5
    85%
    46 Ratings

    Reporting

    N/A
    0 Ratings
    8.5
    85%
    48 Ratings

    CRM Reporting & Analytics

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.4

    Freshworks CRM (formerly Freshsales)

    84%
    Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.3
    83%
    42 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.7
    87%
    50 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.1
    81%
    44 Ratings

    Customization

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.2

    Freshworks CRM (formerly Freshsales)

    82%
    Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    8.3
    83%
    48 Ratings

    Custom objects

    N/A
    0 Ratings
    8.3
    83%
    39 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.9
    79%
    36 Ratings

    Security

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.4

    Freshworks CRM (formerly Freshsales)

    84%
    Freshworks CRM (formerly Freshsales) ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.4
    84%
    39 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    44 Ratings

    Platform

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    9.5

    Freshworks CRM (formerly Freshsales)

    95%
    Freshworks CRM (formerly Freshsales) ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    9.5
    95%
    46 Ratings

    Attribute Ratings

    • Freshworks CRM (formerly Freshsales) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.5

    Bullhorn Jobscience (discontinued)

    75%
    6 Ratings
    8.3

    Freshworks CRM (formerly Freshsales)

    83%
    54 Ratings

    Usability

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.8

    Freshworks CRM (formerly Freshsales)

    88%
    6 Ratings

    Support Rating

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    7.2

    Freshworks CRM (formerly Freshsales)

    72%
    5 Ratings

    Likelihood to Recommend

    Bullhorn Jobscience (discontinued)

    Jobscience is a good fit for medium to large organizations, especially those who have various different lines of business and need one system to be able to handle them all. It is very difficult for me to imagine another system being able to accommodate the very different ways of doing business between our departments. Only a highly flexible system could have a chance at doing that.
    Anonymous | TrustRadius Reviewer

    Freshworks CRM (formerly Freshsales)

    If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
    Anonymous | TrustRadius Reviewer

    Pros

    Bullhorn Jobscience (discontinued)

    • JobScience is extremely customizable and flexible. This is a strength because you can tailor it to your workflow, rather than having to change your workflow to fit a software.
    • JobScience is the most intuitive ATS / CRM I have ever used. This is particularly important when hiring and training new employees. The faster they can come up to speed on the core software in your business, the faster they can start generating revenue.
    • JobScience has extremely powerful built in reports. I have yet to need a report that I couldn't build using the internal report wizard. It helps us understand all the numbers at the heart of our business, which is critical in decision making situations.
    • JobScience also has powerful automation components. The email alerts and automated tasks you can set up are great and boost efficiency. We use them a lot, and I suspect we may have only scratched the surface.
    Elias Cobb | TrustRadius Reviewer

    Freshworks CRM (formerly Freshsales)

    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Brandon Howard | TrustRadius Reviewer

    Cons

    Bullhorn Jobscience (discontinued)

    • Multiple users - when multiple users edit a page, it doesn't show that there is someone else on the page and it only lets one person edit which can cause the information to be lost.
    • Action grid - it is a helpful page to use however it is extremely slow and takes a long time to load and can be a bit finicky.
    • It's simple - this is is also a positive, but I also think there could be additional resources added to it to make it more up to date and advanced.
    Anonymous | TrustRadius Reviewer

    Freshworks CRM (formerly Freshsales)

    • Persistent and pervasive down time
    • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
    • Slow and unhelpful customer service
    • Account management doesn't understand our business or what we're trying to accomplish
    • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
    • Lead and contact records have gone missing and FreshSales is unable to recover data
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Bullhorn Jobscience (discontinued)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $100 Per User per Month

    Bullhorn Jobscience (discontinued) Editions & Modules

    Edition
    Practice$1001
    Placement$1251
    Workforce$1331
    1. Per User per Month
    Additional Pricing Details

    Freshworks CRM (formerly Freshsales)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $19 per user per month, billed annually

    Freshworks CRM (formerly Freshsales) Editions & Modules

    Edition
    Customer-for-Life Cloud - Growth$29.001
    Customer-for-Life Cloud - Pro$69.001
    Customer-for-Life Cloud - Enterprise$125.001
    Sales Cloud - Growth$29.001
    Sales Cloud - Pro$59.001
    Sales Cloud - Enterprise$99.001
    Marketing Cloud - Growth$19.001
    Marketing Cloud - Pro$59.001
    Marketing Cloud - Enterprise$99.001
    1. per user per month, billed annually
    Additional Pricing Details

    Usability

    Bullhorn Jobscience (discontinued)

    No score
    No answers yet
    No answers on this topic

    Freshworks CRM (formerly Freshsales)

    Freshworks CRM (formerly Freshsales) 8.8
    Based on 6 answers
    It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
    Immanuel Chiplin Sam S | TrustRadius Reviewer

    Support Rating

    Bullhorn Jobscience (discontinued)

    No score
    No answers yet
    No answers on this topic

    Freshworks CRM (formerly Freshsales)

    Freshworks CRM (formerly Freshsales) 7.2
    Based on 5 answers
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
    Immanuel Chiplin Sam S | TrustRadius Reviewer

    Alternatives Considered

    Bullhorn Jobscience (discontinued)

    We use Jobscience to add candidates, upload resumes, and have certain fields such as Name, Location, Compensation Details, Non-compete Details, Packet highlights, and of course the Resume field, all of which are required in order to create a packet to submit to our clients. These packets are created using Conga ActionGrid, so Jobscience allows us to input all the information, and it would be great if we could create a packet directly through Jobscience, but we require Conga ActionGrid, as that is then used in Adobe PDF to create the final packet.
    Shalini Gandhi | TrustRadius Reviewer

    Freshworks CRM (formerly Freshsales)

    Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Bullhorn Jobscience (discontinued)

    • It is convenient because I can see nationwide activity logged in the database from other locations in real time.
    • It's not a negative impact, just isn't as lead-generation or easy to use for candidate pool search as I would like.
    Elizabeth Rodriguez | TrustRadius Reviewer

    Freshworks CRM (formerly Freshsales)

    • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
    • The reporting functions help me stay on track of sales opportunities.
    • The task reminders help me accelerate how quickly deals come together.
    Dan Styklunas | TrustRadius Reviewer

    Screenshots

    Add comparison