Likelihood to Recommend
Well suited for general compliance, multiple initiatives, and integration with TeamMate. SAP GRC Process control may be better suited for an SAP environment. Oracle GRC may be better suited for an Oracle environment. Overall, BWise is a very cost effective, and flexible solution.
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I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
Principal Engineer - Global Desktop Infrastructure Services
Read full review Pros Great reporting tool (uses SAP Business Objects). It is quite flexible on types of reports that can be created and supported. Also the reporting consultants are very competent and nice. Highly customizable solution: almost everything can be tailored to an organization's needs, assessments, audits, issues, recommendations, tasks, etc. However, there's a trade-off between customization and the integration of different areas of the organization. Increases visibility and efficiency in the organization. BWise offers centralized repositories (catalogs) that can be easily accessed and used by everyone in the organization (e.g. Process catalog, Policies and Procedures catalog, Risks, Controls, Laws catalogs, etc.). Also, the application allows findings on controls tested by Audit to be automatically reflected in controls monitored by SOX for example, without the need for SOX to retest them. So one area can leverage on the work of other areas increasing operational efficiency. Increases integration and avoids silos. By choosing the correct design (e.g. Risk Workshops instead of Open Assessments), one area can see and benefit from another areas' work. An example was mentioned above; another would be Operational Risk area considering the results of Business Continuity, Vendor Management, Info Security, etc. assessments when carrying out theirs. Additionally, processes can be integrated: when contracting a new vendor for instance, one can include questions about data confidentiality and usage of models in the Vendor risk assessment. Answers to these could then trigger Info Sec / Model Risk assessments. Increases accountability. Application provides full audit/change log with the type of change, name of executor, and date of change. Easier follow-up. BWise sends automatic emails with reminders to the people required to take action on an issue, assessment, etc. Read full review It allows for an IT department to be proactive with finding/solving issues before they happen It allows for a company to have a great tool for engaging with end users using campaigns/surveys It shows the full overall picture of a device/network connections when troubleshooting user issues. Read full review Cons Integration with SAP for continuous control monitoring. Control mapping to standards: ISO; COSO; COBIT; HIPAA; SP800_53 (NIST); FedRAMP; PCI_DSS; BITS; GAAP; AICPA; BSI; CCM; COPPA; CSA Surveys. Read full review The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.) Some useful features are only available to cloud customers. Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing. Read full review Likelihood to Renew
BWIse is very flexible, and an affordable GRC tool.
Read full review Usability
I found BWise to be very intuitive and user friendly.
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BWise support is knowledgeable and responsive. Bug fixes and development are also timely and ongoing.
Read full review Implementation Rating
The main issues were managing the internal conflicts and competing objectives, rather than the capability and implementation of BWise itself.
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Wasn't personally involved in the vendor selection process. I am aware that one of the main drivers for selecting BWise was cost (I believe BWise total project cost was several times lower than
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Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
Read full review Return on Investment Increased employee efficiency especially considering incident management and follow up. Increased visibility and senior management information/awareness. Increased employee accountability. Reduction of silos. Read full review SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable. Read full review ScreenShots