3 Ratings
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Score 3.1 out of 100
16 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Micro Focus Network Node Manager i

[Micro Focus Network Node Manager i (formerly HP Network Node Manager)] is like you implement it, setup monitoring and alerting and forget it forever until any major activity is there and that is possible because of the product's stability. Another reason for product stability is less features as compared to other vendor tools and its own inbuilt database.
Rekha Yadav | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
Micro Focus Network Node Manager i
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
Micro Focus Network Node Manager i

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
Micro Focus Network Node Manager i
Patch Management
CA Unicenter NSM (Discontinued)
5.0
Micro Focus Network Node Manager i
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
Micro Focus Network Node Manager i
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
Micro Focus Network Node Manager i

Reporting

CA Unicenter NSM (Discontinued)
5.5
Micro Focus Network Node Manager i
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
Micro Focus Network Node Manager i
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
Micro Focus Network Node Manager i
Data visualization
CA Unicenter NSM (Discontinued)
5.0
Micro Focus Network Node Manager i
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
Micro Focus Network Node Manager i

Security

CA Unicenter NSM (Discontinued)
2.0
Micro Focus Network Node Manager i
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
Micro Focus Network Node Manager i

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Micro Focus Network Node Manager i

  • Network Fault and Performance Monitoring
  • Fault Tolerant
  • Distributed Architecture
  • Stability in operations
Nikhil Kumar Sharma | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Micro Focus Network Node Manager i

  • Flow monitoring.
  • QoS.
Anonymous | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Micro Focus Network Node Manager i

Micro Focus Network Node Manager i 1.0
Based on 2 answers
Support is long and arduous and often are unable to help resolve the issue. We often have to do escalations or duty manager to get things moved. Even with a technical account manager, we do not see much improvement from a support point of view. This is an area where Micro Focus has a lot of improvement to do.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Micro Focus Network Node Manager i

Even though there are many products in the market such as from Solarwinds, CA Spectrum (no DX Spectrum), PRTG that offers similar or even with more flexibility the fault and performance monitoring still Micro Focus is a very nice tool when it comes to Scalability and Stability with all necessary monitoring coverage. There is no external database required and hence less issues with integration.
Rekha Yadav | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Micro Focus Network Node Manager i

  • HP NNM is very good at producing root cause analysis. MTTR is reduced with NNM.
David Batson | TrustRadius Reviewer

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Micro Focus Network Node Manager i

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
Micro Focus Network Node Manager i
7.9

Support Rating

CA Unicenter NSM (Discontinued)
2.0
Micro Focus Network Node Manager i
1.0

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