CA Unicenter Network and Systems Management (Discontinued) vs. AlertSite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CA Unicenter NSM (Discontinued)
Score 3.1 out of 10
N/A
Unicenter Network and Systems Management (Unicenter NSM) from CA Technologies reached end of life (EOL) in 2015.N/A
AlertSite
Score 8.1 out of 10
N/A
AlertSite, from SmartBear Software, is a website monitoring and application performance management application offering real time alerting with root-cause analytics and robust reporting.N/A
Pricing
CA Unicenter Network and Systems Management (Discontinued)AlertSite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CA Unicenter NSM (Discontinued)AlertSite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CA Unicenter Network and Systems Management (Discontinued)AlertSite
Top Pros
Top Cons
Features
CA Unicenter Network and Systems Management (Discontinued)AlertSite
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
6.0
1 Ratings
28% below category average
AlertSite
-
Ratings
Automated alerts and notifications6.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
6.0
1 Ratings
21% below category average
AlertSite
-
Ratings
Patch Management5.01 Ratings00 Ratings
Service configuration management8.01 Ratings00 Ratings
Software and hardware inventory5.01 Ratings00 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
5.5
1 Ratings
32% below category average
AlertSite
-
Ratings
Performance data reports5.01 Ratings00 Ratings
Customizable reporting7.01 Ratings00 Ratings
Data visualization5.01 Ratings00 Ratings
Risk analysis5.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
2.0
1 Ratings
107% below category average
AlertSite
-
Ratings
Antivirus and malware management2.01 Ratings00 Ratings
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
-
Ratings
AlertSite
7.6
4 Ratings
0% below category average
Application monitoring00 Ratings8.04 Ratings
Database monitoring00 Ratings6.53 Ratings
Threshold alerts00 Ratings8.04 Ratings
Predictive capabilities00 Ratings7.03 Ratings
Application performance management console00 Ratings7.54 Ratings
Collaboration tools00 Ratings6.02 Ratings
Out-of-the box templates to monitor applications00 Ratings8.04 Ratings
Application dependency mapping and thresholding00 Ratings7.53 Ratings
Virtualization monitoring00 Ratings8.02 Ratings
Server availability and performance monitoring00 Ratings8.54 Ratings
Server usage monitoring and capacity forecasting00 Ratings8.03 Ratings
IT Asset Discovery00 Ratings7.53 Ratings
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CA Unicenter Network and Systems Management (Discontinued)AlertSite
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User Ratings
CA Unicenter Network and Systems Management (Discontinued)AlertSite
Likelihood to Recommend
3.0
(1 ratings)
8.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
3.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
2.0
(1 ratings)
2.0
(1 ratings)
Implementation Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
CA Unicenter Network and Systems Management (Discontinued)AlertSite
Likelihood to Recommend
Discontinued Products
It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
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SmartBear
AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.
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Pros
Discontinued Products
  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Read full review
SmartBear
  • The Deja-Click Recorder is an excellent tool.
  • Good UI that translates to large NOC screens well.
  • Easy Alerting and Reporting.
Read full review
Cons
Discontinued Products
  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
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SmartBear
  • Tool is complicated for Alert creation
  • AlertSite GUI need improvement. As compared to Datadog, it needs improvement in GUI
  • While using AlertSite, many times we faced false alerting, they need to take a look at it to improve performance.
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Likelihood to Renew
Discontinued Products
No answers on this topic
SmartBear
Reviewing other cost saving options
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Usability
Discontinued Products
No answers on this topic
SmartBear
Pretty good product only issue was cost
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Support Rating
Discontinued Products
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
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SmartBear
I've been unable to contact support after several attempts.
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Alternatives Considered
Discontinued Products
I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
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SmartBear
We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
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Return on Investment
Discontinued Products
  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
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SmartBear
  • A negative thing is Monitoring locations would have issues and cause false-positive alerts and due to that monitoring team's repetitive work has increased.
  • A positive thing that I have noticed so far is the fact that the AlertSite customers support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently, and fix products issues.
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ScreenShots