What users are saying about
3 Ratings
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Score 3.1 out of 100
10 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

AlertSite

AlertSite works exceptionally well if you need to analyze how your digital assets perform over time and, based on provided reports, determine the potential slow down root cause to make data-driven decisions instantly. In case you are used to analyzing by visually representing your availability and performance, AlertSite might not be the perfect solution for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
AlertSite
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
AlertSite

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
AlertSite
Patch Management
CA Unicenter NSM (Discontinued)
5.0
AlertSite
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
AlertSite
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
AlertSite

Reporting

CA Unicenter NSM (Discontinued)
5.5
AlertSite
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
AlertSite
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
AlertSite
Data visualization
CA Unicenter NSM (Discontinued)
5.0
AlertSite
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
AlertSite

Security

CA Unicenter NSM (Discontinued)
2.0
AlertSite
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
AlertSite

Application Performance Management

CA Unicenter NSM (Discontinued)
AlertSite
6.9
Application monitoring
CA Unicenter NSM (Discontinued)
AlertSite
7.1
Database monitoring
CA Unicenter NSM (Discontinued)
AlertSite
6.9
Threshold alerts
CA Unicenter NSM (Discontinued)
AlertSite
6.9
Predictive capabilities
CA Unicenter NSM (Discontinued)
AlertSite
6.0
Application performance management console
CA Unicenter NSM (Discontinued)
AlertSite
7.3
Collaboration tools
CA Unicenter NSM (Discontinued)
AlertSite
7.9
Out-of-the box templates to monitor applications
CA Unicenter NSM (Discontinued)
AlertSite
7.8
Application dependency mapping and thresholding
CA Unicenter NSM (Discontinued)
AlertSite
7.0
Virtualization monitoring
CA Unicenter NSM (Discontinued)
AlertSite
7.9
Server availability and performance monitoring
CA Unicenter NSM (Discontinued)
AlertSite
6.4
Server usage monitoring and capacity forecasting
CA Unicenter NSM (Discontinued)
AlertSite
6.0
IT Asset Discovery
CA Unicenter NSM (Discontinued)
AlertSite
5.9

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

AlertSite

  • The Deja-Click Recorder is an excellent tool.
  • Good UI that translates to large NOC screens well.
  • Easy Alerting and Reporting.
Rob Bates | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

AlertSite

  • The pricing model is very pricey when compared to alternatives.
  • Lost of upfront costs.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

AlertSite

AlertSite 3.0
Based on 1 answer
Reviewing other cost saving options
Anonymous | TrustRadius Reviewer

Usability

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

AlertSite

AlertSite 7.0
Based on 1 answer
Pretty good product only issue was cost
Anonymous | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

AlertSite

AlertSite 3.6
Based on 3 answers
What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

AlertSite

We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
Rob Bates | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

AlertSite

  • Creating complex web monitor scripts in just a few clicks reduced time to create monitoring improvements.
  • AlertSite Single Sign-On feature reduced integration costs.
Anonymous | TrustRadius Reviewer

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AlertSite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
AlertSite
6.6

Likelihood to Renew

CA Unicenter NSM (Discontinued)
AlertSite
3.0

Usability

CA Unicenter NSM (Discontinued)
AlertSite
7.0

Support Rating

CA Unicenter NSM (Discontinued)
2.0
AlertSite
3.6

Implementation Rating

CA Unicenter NSM (Discontinued)
AlertSite
7.0

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