What users are saying about
3 Ratings
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Score 3.1 out of 100
13 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Monitoring Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    AlertSite

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Automated alerts and notifications

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Management Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    AlertSite

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features

    Patch Management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Service configuration management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Software and hardware inventory

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Reporting

    5.5

    CA Unicenter NSM (Discontinued)

    55%

    AlertSite

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features

    Performance data reports

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Customizable reporting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Data visualization

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Risk analysis

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Security

    2.0

    CA Unicenter NSM (Discontinued)

    20%

    AlertSite

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Antivirus and malware management

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Application Performance Management

    CA Unicenter NSM (Discontinued)

    Feature Set Not Supported
    N/A
    7.5

    AlertSite

    75%
    AlertSite ranks higher in 12/12 features

    Application monitoring

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Database monitoring

    N/A
    0 Ratings
    6.5
    65%
    4 Ratings

    Threshold alerts

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Predictive capabilities

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Application performance management console

    N/A
    0 Ratings
    7.5
    75%
    5 Ratings

    Collaboration tools

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Out-of-the box templates to monitor applications

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Application dependency mapping and thresholding

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Virtualization monitoring

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Server availability and performance monitoring

    N/A
    0 Ratings
    8.5
    85%
    5 Ratings

    Server usage monitoring and capacity forecasting

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    IT Asset Discovery

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Attribute Ratings

    • AlertSite is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    3.0

    CA Unicenter NSM (Discontinued)

    30%
    1 Rating
    8.0

    AlertSite

    80%
    5 Ratings

    Likelihood to Renew

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    3.0

    AlertSite

    30%
    1 Rating

    Usability

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    7.0

    AlertSite

    70%
    1 Rating

    Support Rating

    2.0

    CA Unicenter NSM (Discontinued)

    20%
    2 Ratings
    4.5

    AlertSite

    45%
    4 Ratings

    Implementation Rating

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    7.0

    AlertSite

    70%
    1 Rating

    Likelihood to Recommend

    Broadcom

    It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
    Read full review

    SmartBear

    AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.
    Read full review

    Pros

    Broadcom

    • ITIL ticketing (incidents, problems, etc.).
    • Change orders.
    • Matching up its asset management system with incidents/change orders.
    Read full review

    SmartBear

    • Intuitive and almost instantaneous creation of monitors.
    • Performance bottlenecks alerts in real time.
    Read full review

    Cons

    Broadcom

    • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
    • It's complicated - We do routine internal training just to get people to use it correctly.
    • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
    Read full review

    SmartBear

    • Support is inconsistent at times in terms of quality and response.
    • Monitoring locations would have issues.
    • Dashboard would go unavailable at times or lag behind.
    Read full review

    Pricing Details

    CA Unicenter NSM (Discontinued)

    Starting Price

    Editions & Modules

    CA Unicenter NSM (Discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      AlertSite

      Starting Price

      Editions & Modules

      AlertSite editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Broadcom

        No answers on this topic

        SmartBear

        Reviewing other cost saving options
        Read full review

        Usability

        Broadcom

        No answers on this topic

        SmartBear

        Pretty good product only issue was cost
        Read full review

        Support Rating

        Broadcom

        We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
        Read full review

        SmartBear

        What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.
        Read full review

        Alternatives Considered

        Broadcom

        I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
        Read full review

        SmartBear

        We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
        Read full review

        Return on Investment

        Broadcom

        • It helped make us an ITIL shop.
        • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
        • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
        Read full review

        SmartBear

        • AlertSite helps us capture website failures, this helps us to provide 100% uptime as promised with clients.
        • We observed issues from AlertSite many times but their support is fast and helpful.
        • It needs improvement to avoid false alerting as it wastes the time of the support person and can cause a business impact.
        Read full review

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