Calabrio Teleopti WFM vs. TimeForge

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.

Incentivized

Timeforge is a great time and attendance product that is cloud-based which makes it easy to access.

Incentivized

• Schedule management is intuitive and easy to follow
• The ability for agents to request and swap shifts works well
• Agent tools for viewing schedules and requests is user friendly

Incentivized

• This software is easy to access. It can assess in the office or remote locations.
• It is user-friendly. Easy to catch on and pick up with minimal training.
• Payment for the service is easy and painless. Plug and play.

Incentivized

• System uptime. We use their cloud solution and unfortunately there's been a number of outages.
• PTO management, could use more features like waitlisting, time off canceling and offline management

• I don't have any cons at this time.

Incentivized

It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.

Incentivized

Timeforge support is helpful. They take time to walk through each detail and ensure you understand before they let you go.

Incentivized

I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.

Incentivized

I was referred by a previous coworker. They are using Timeforge and were telling me about it. It was all she said it was.

Incentivized

• They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
• In general, the software is very easy to use and offers a wide range of working functions.

Incentivized

• Timeforge has helped with the accountability of our employees with respect to the hours they work.
• Scheduling has added the ability to reach out to all employees so that they can access the schedule to ensure they show up for their hours.

Incentivized