Calibre vs. nGAGEMENT

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calibre
Score 9.1 out of 10
N/A
Calibre is call center recording software from HigherGround, Inc..N/A
nGAGEMENT
Score 0.0 out of 10
Enterprise companies (1,001+ employees)
nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,…N/A
Pricing
CalibrenGAGEMENT
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CalibrenGAGEMENT
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
Community Pulse
CalibrenGAGEMENT
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
CalibrenGAGEMENT
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.2 out of 10
Eleveo
Eleveo
Score 9.2 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.7 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CalibrenGAGEMENT
Likelihood to Recommend
9.0
(5 ratings)
-
(0 ratings)
Support Rating
8.5
(2 ratings)
-
(0 ratings)
User Testimonials
CalibrenGAGEMENT
Likelihood to Recommend
HigherGround, Inc.
Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
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nGUVU
No answers on this topic
Pros
HigherGround, Inc.
  • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
  • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
  • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
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nGUVU
No answers on this topic
Cons
HigherGround, Inc.
  • I'd like to see more customization.
  • More plugins and plugin notifications.
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nGUVU
No answers on this topic
Support Rating
HigherGround, Inc.
Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
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nGUVU
No answers on this topic
Alternatives Considered
HigherGround, Inc.
Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
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nGUVU
No answers on this topic
Return on Investment
HigherGround, Inc.
  • Increased the learning time of my team.
  • Allowed for easy exchange of lengthy documents.
  • Provided more up to date general knowledge for the departments.
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nGUVU
No answers on this topic
ScreenShots

nGAGEMENT Screenshots

Screenshot of Summary view of a typical agent's profile with accomplishments and other data in tab viewScreenshot of Performance metrics for a typical agent. Metrics used for performance scoring and optimization are read from contact center infrastructure systems, like Genesys and ININ.Screenshot of A closer view of a top-line contact center metric: agent quality. Reports and stats are produced in sharp quality and configurable viewsScreenshot of Example of a contest being managed through nGAGEMENT. We integrate with reward systems if desired.Screenshot of Summary leaderboard view across tracked metricsScreenshot of Keep an eye on your sales performance!