What users are saying about
2 Ratings
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Score 9 out of 100
6 Ratings
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Score 6 out of 100

Likelihood to Recommend

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
Cigdem Kizilkaya | TrustRadius Reviewer

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Call Center Studio
9.7
Eclipse CMS4
Agent dashboard
Call Center Studio
7.0
Eclipse CMS4
Outbound response
Call Center Studio
10.0
Eclipse CMS4
Call forwarding
Call Center Studio
10.0
Eclipse CMS4
Predictive dialing
Call Center Studio
10.0
Eclipse CMS4
Interactive voice response
Call Center Studio
10.0
Eclipse CMS4
REST APIs
Call Center Studio
10.0
Eclipse CMS4
Call scripts
Call Center Studio
10.0
Eclipse CMS4
Call tracking
Call Center Studio
10.0
Eclipse CMS4
Multichannel integration
Call Center Studio
10.0
Eclipse CMS4
CRM software integration
Call Center Studio
10.0
Eclipse CMS4

Workforce Optimization (WFO)

Call Center Studio
10.0
Eclipse CMS4
Inbound call routing
Call Center Studio
10.0
Eclipse CMS4
Recording
Call Center Studio
10.0
Eclipse CMS4
Quality management
Call Center Studio
10.0
Eclipse CMS4
Call analytics
Call Center Studio
10.0
Eclipse CMS4
Historical reporting
Call Center Studio
10.0
Eclipse CMS4
Live reporting
Call Center Studio
10.0
Eclipse CMS4
Customer surveys
Call Center Studio
10.0
Eclipse CMS4
Customer interaction analytics
Call Center Studio
10.0
Eclipse CMS4

Pros

Call Center Studio

  • User friendly. It has dashboards for each team also able to see all users at the same time.
  • Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
  • Even the defaults reports fine enough we can always ask for some spesific reporting formats.
Cigdem Kizilkaya | TrustRadius Reviewer

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Cons

Call Center Studio

  • Dashboards can not be pin to the screen.
Cigdem Kizilkaya | TrustRadius Reviewer

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Alternatives Considered

Call Center Studio

cloud based and more flexible.
Cigdem Kizilkaya | TrustRadius Reviewer

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Return on Investment

Call Center Studio

  • I think the most positive effect of CCS is; it is a cloud based application. During the covid period whole our company started working remotely. We didn't need to make any invesment to deliver service to our customers.
Cigdem Kizilkaya | TrustRadius Reviewer

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Screenshots

Pricing Details

Call Center Studio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Call Center Studio
10.0
Eclipse CMS4
7.0

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