What users are saying about
3 Ratings
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Score 9 out of 100
7 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Call Center Studio ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

9.5

Call Center Studio

95%
8.0

Eclipse CMS4

80%
Call Center Studio ranks higher in 13/13 features

Agent dashboard

8.4
84%
2 Ratings
8.0
80%
1 Rating

Validate callers

9.0
90%
1 Rating
8.0
80%
1 Rating

Outbound response

9.3
93%
2 Ratings
8.0
80%
1 Rating

Call forwarding

10.0
100%
2 Ratings
8.0
80%
1 Rating

Click-to-call (CTC)

10.0
100%
1 Rating
8.0
80%
1 Rating

Warm transfer

9.0
90%
1 Rating
8.0
80%
1 Rating

Predictive dialing

10.0
100%
2 Ratings
8.0
80%
1 Rating

Interactive voice response

9.3
93%
2 Ratings
8.0
80%
1 Rating

REST APIs

9.3
93%
2 Ratings
8.0
80%
1 Rating

Call scripts

10.0
100%
2 Ratings
8.0
80%
1 Rating

Call tracking

10.0
100%
2 Ratings
8.0
80%
1 Rating

Multichannel integration

10.0
100%
2 Ratings
8.0
80%
1 Rating

CRM software integration

9.3
93%
2 Ratings
8.0
80%
1 Rating

Workforce Optimization (WFO)

9.5

Call Center Studio

95%
8.0

Eclipse CMS4

80%
Call Center Studio ranks higher in 9/9 features

Inbound call routing

9.3
93%
2 Ratings
8.0
80%
1 Rating

Omnichannel inbound routing

10.0
100%
1 Rating
8.0
80%
1 Rating

Recording

10.0
100%
2 Ratings
8.0
80%
1 Rating

Quality management

9.3
93%
2 Ratings
8.0
80%
1 Rating

Call analytics

9.3
93%
2 Ratings
8.0
80%
1 Rating

Historical reporting

10.0
100%
2 Ratings
8.0
80%
1 Rating

Live reporting

9.3
93%
2 Ratings
8.0
80%
1 Rating

Customer surveys

9.3
93%
2 Ratings
8.0
80%
1 Rating

Customer interaction analytics

9.3
93%
2 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Call Center Studio is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.3

Call Center Studio

93%
2 Ratings
8.0

Eclipse CMS4

80%
2 Ratings

Likelihood to Recommend

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
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Datatrack

It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
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Pros

Call Center Studio

  • It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
  • The function of recording calls is also very important to know my performance with the client and improve in the future.
  • It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
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Datatrack

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Read full review

Cons

Call Center Studio

  • Dashboards can not be pin to the screen.
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Datatrack

  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
Read full review

Pricing Details

Call Center Studio

Starting Price

$0

Editions & Modules

Call Center Studio editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Eclipse CMS4

    Starting Price

    Editions & Modules

    Eclipse CMS4 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Call Center Studio

      cloud based and more flexible.
      Read full review

      Datatrack

      Read full review

      Return on Investment

      Call Center Studio

      • A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.
      Read full review

      Datatrack

      • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
      • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
      Read full review

      Screenshots

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