What users are saying about
26 Ratings
1 Rating
26 Ratings
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Score 9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • CallFire ranks higher in 1 feature set: VoIP system collaboration
  • Versature ranks higher in 2 feature sets: Cloud PBX, Call Management

Cloud PBX

7.8

CallFire

78%
8.0

Versature

80%
CallFire ranks higher in 4/5 features

Hosted PBX

6.0
60%
2 Ratings
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
7 Ratings
N/A
0 Ratings

User templates

7.0
70%
4 Ratings
8.0
80%
1 Rating

Call reports

8.2
82%
10 Ratings
8.0
80%
1 Rating

Directory of employee names

9.0
90%
5 Ratings
8.0
80%
1 Rating

Call Management

9.3

CallFire

93%
9.5

Versature

95%
CallFire ranks higher in 4/5 features

Answering rules

8.0
80%
7 Ratings
10.0
100%
1 Rating

Call recording

10.0
100%
10 Ratings
N/A
0 Ratings

Call park

8.5
85%
3 Ratings
N/A
0 Ratings

Call screening

10.0
100%
4 Ratings
N/A
0 Ratings

Message alerts

10.0
100%
5 Ratings
9.0
90%
1 Rating

VoIP system collaboration

10.0

CallFire

100%
9.0

Versature

90%
CallFire ranks higher in 2/2 features

Video conferencing

10.0
100%
1 Rating
N/A
0 Ratings

Audio conferencing

10.0
100%
1 Rating
9.0
90%
1 Rating

Mobile apps

8.3

CallFire

83%

Versature

Feature Set Not Supported
N/A
CallFire ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
2 Ratings
N/A
0 Ratings

Mobile app for Android

8.0
80%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • CallFire is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

CallFire

96%
15 Ratings
9.0

Versature

90%
1 Rating

Likelihood to Renew

9.0

CallFire

90%
1 Rating

Versature

N/A
0 Ratings

Support Rating

CallFire

N/A
0 Ratings
10.0

Versature

100%
1 Rating

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
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Versature

Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
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Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
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Versature

  • Working remotely: switching our operations to home was done easily through Versature's online portals.
  • Voicemail: transcription/voicemails received through email are very helpful.
  • Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
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Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
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Versature

  • Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
  • Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
  • Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
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Pricing Details

CallFire

Starting Price

$99 per month

Editions & Modules

CallFire editions and modules pricing
EditionModules
Pro$599.001
Grow$299.002
Startup$199.003
Lite$99.004

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Versature

Starting Price

$0

Editions & Modules

Versature editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallFire

    There is no reason not to, it has proven effective in the usage
    Read full review

    Versature

    No answers on this topic

    Support Rating

    CallFire

    No answers on this topic

    Versature

    I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
    Read full review

    Alternatives Considered

    CallFire

    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Read full review

    Versature

    No answers on this topic

    Return on Investment

    CallFire

    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Read full review

    Versature

    • Good cost when we had shopped around.
    • Good value for the price paid.
    Read full review

    Add comparison