What users are saying about
22 Ratings
2 Ratings
22 Ratings
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Score 9.1 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer

Versature

Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
Julie Demers | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CallFire
8.2
Versature
8.0
Hosted PBX
CallFire
6.0
Versature
Multi-level Interactive Voice Response (IVR)
CallFire
9.0
Versature
User templates
CallFire
7.0
Versature
8.0
Call reports
CallFire
10.0
Versature
8.0
Directory of employee names
CallFire
9.0
Versature
8.0

Call Management

CallFire
8.7
Versature
9.5
Answering rules
CallFire
8.0
Versature
10.0
Call recording
CallFire
10.0
Versature
Call park
CallFire
8.5
Versature
Call screening
CallFire
8.3
Versature
Message alerts
CallFire
8.8
Versature
9.0

VoIP system collaboration

CallFire
10.0
Versature
9.0
Video conferencing
CallFire
10.0
Versature
Audio conferencing
CallFire
10.0
Versature
9.0

Mobile apps

CallFire
8.3
Versature
Mobile app for iOS
CallFire
8.5
Versature
Mobile app for Android
CallFire
8.0
Versature

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland | TrustRadius Reviewer

Versature

  • Working remotely: switching our operations to home was done easily through Versature's online portals.
  • Voicemail: transcription/voicemails received through email are very helpful.
  • Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Julie Demers | TrustRadius Reviewer

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer

Versature

  • Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
  • Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
  • Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
Julie Demers | TrustRadius Reviewer

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
Anonymous | TrustRadius Reviewer

Versature

No score
No answers yet
No answers on this topic

Support Rating

CallFire

No score
No answers yet
No answers on this topic

Versature

Versature 10.0
Based on 1 answer
I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
Julie Demers | TrustRadius Reviewer

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla | TrustRadius Reviewer

Versature

No answers on this topic

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Anonymous | TrustRadius Reviewer

Versature

  • Good cost when we had shopped around.
  • Good value for the price paid.
Julie Demers | TrustRadius Reviewer

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallFire Editions & Modules

Edition
Pro$599.001
Grow$299.001
Startup$199.001
Lite$99.001
  1. per month
Additional Pricing Details

Versature

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Versature Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallFire
10.0
Versature
9.0

Likelihood to Renew

CallFire
9.0
Versature

Support Rating

CallFire
Versature
10.0

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