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Salesforce

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Top Rated
2116 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Capillary

No answers on this topic

Salesforce

The only instances I've encountered where I did not think Salesforce was best fitted is for very small companies where the price didn't make sense for 2-5 users. A lot of the benefit of Salesforce is being able to customize it however you need, and true customization is only available with Enterprise and above
Joy Wallis profile photo

Feature Rating Comparison

Sales Force Automation

Capillary
Salesforce
8.3
Customer data management / contact management
Capillary
Salesforce
8.7
Workflow management
Capillary
Salesforce
8.1
Territory management
Capillary
Salesforce
8.4
Opportunity management
Capillary
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Capillary
Salesforce
8.0
Contract management
Capillary
Salesforce
7.7
Quote & order management
Capillary
Salesforce
8.0
Interaction tracking
Capillary
Salesforce
9.0
Channel / partner relationship management
Capillary
Salesforce
8.1

Customer Service & Support

Capillary
Salesforce
8.5
Case management
Capillary
Salesforce
9.0
Call center management
Capillary
Salesforce
8.4
Help desk management
Capillary
Salesforce
8.3

Marketing Automation

Capillary
Salesforce
7.7
Lead management
Capillary
Salesforce
8.2
Email marketing
Capillary
Salesforce
7.2

CRM Project Management

Capillary
Salesforce
7.8
Task management
Capillary
Salesforce
8.4
Billing and invoicing management
Capillary
Salesforce
6.7
Reporting
Capillary
Salesforce
8.3

CRM Reporting & Analytics

Capillary
Salesforce
8.4
Forecasting
Capillary
Salesforce
8.0
Pipeline visualization
Capillary
Salesforce
8.6
Customizable reports
Capillary
Salesforce
8.5

Customization

Capillary
Salesforce
8.0
Custom fields
Capillary
Salesforce
8.3
Custom objects
Capillary
Salesforce
8.3
Scripting environment
Capillary
Salesforce
7.6
API for custom integration
Capillary
Salesforce
7.9

Security

Capillary
Salesforce
8.7
Single sign-on capability
Capillary
Salesforce
8.7
Role-based user permissions
Capillary
Salesforce
8.7

Social CRM

Capillary
Salesforce
7.0
Social data
Capillary
Salesforce
7.1
Social engagement
Capillary
Salesforce
6.9

Integrations with 3rd-party Software

Capillary
Salesforce
7.9
Marketing automation
Capillary
Salesforce
8.4
Compensation management
Capillary
Salesforce
7.5

Platform

Capillary
Salesforce
7.5
Mobile access
Capillary
Salesforce
7.5

Pros

No answers on this topic
  • Great for gathering and reporting on virtually any type of data. Has a pretty strong search function.
  • Flexible in terms of its ability to modify pre-packaged form objects, create new fields, import and export data to other systems, and build conditional rules for gathering and display of data.
  • Chatter (if you get everyone to use it - no easy task) does a good job of keeping a running narrative on most any topic - progress on a work ticket, changes to a product, discussions on a sales order, etc.
Kent White profile photo

Cons

No answers on this topic
  • Excels at what it was designed for - the sales process. But other functions such as work ticket creation and tracking, product management, etc. are rather forced and clunky. It works, but only with a lot of care and feeding. It can let you do a lot with most any kind of data, but can get weighed down and confusing quickly if your organization has chosen a sub-optimal process and structure for it.
  • Needs much more user-friendly and flexible ways of gathering info. It has highly limited functionality/modules for surveys, for instance. Providing easy, attractive, and highly distributed tools for information gathering are essential, but there's a big gap here.
  • The ability to alter forms and fields and make rules is necessarily limited - ill-informed users could make a big mess in minutes - but a more user-friendly platform for allowing such changes with an approval/vetting workflow would prevent bottlenecks. If you want to do anything meaningful or the least bit innovative with SalesForce, you need in-house experts, often a team of them.
Kent White profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis profile photo

Usability

No score
No answers yet
No answers on this topic
Salesforce8.0
Based on 34 answers
The system has been refined over the years to be very useful to Sales, Marketing and Support staff alike.
Todd Duclos profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

No score
No answers yet
No answers on this topic
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce4.9
Based on 30 answers
They have excellent response, we also are subscribers of their premium services. Occasionally, they do pester you to close a case before you ar ready to but they do escalate and work the case well.
Todd Duclos profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

No score
No answers yet
No answers on this topic
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce9.4
Based on 16 answers
Its the end of June. We won't be complete until end of summer
Bonnie Hilory profile photo

Alternatives Considered

No answers on this topic
Salesforce was much more affordable than Oracle.
Lex Zamudio-Meza profile photo

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

No answers on this topic
  • We had several issues with inventory accuracy
  • There were a few glitches with the POS, causing lost or duplicate orders
Lex Zamudio-Meza profile photo

Pricing Details

Capillary

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details