What users are saying about
34 Ratings
3 Ratings
34 Ratings
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Score 8.5 out of 100
3 Ratings
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Score 4.9 out of 100

Likelihood to Recommend

Capsule CRM

Capsule CRM has many advantages that make it unique from all other customer relationship management applications. This application is also used for task management and it is also used to set automatic quotes and proposals. In these automatic quotes and proposals, they set their company details, pricing, and different things that help them to know more details about the company. It is perplexing application for internal chat integration and document storage.
Samuel-Borris James | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Capsule CRM
8.7
Oncontact
5.1
Customer data management / contact management
Capsule CRM
8.6
Oncontact
4.9
Workflow management
Capsule CRM
9.2
Oncontact
4.4
Territory management
Capsule CRM
8.7
Oncontact
4.9
Opportunity management
Capsule CRM
8.7
Oncontact
5.4
Integration with email client (e.g., Outlook or Gmail)
Capsule CRM
9.0
Oncontact
9.0
Contract management
Capsule CRM
8.9
Oncontact
3.9
Quote & order management
Capsule CRM
8.1
Oncontact
3.9
Interaction tracking
Capsule CRM
8.1
Oncontact
4.4
Channel / partner relationship management
Capsule CRM
8.9
Oncontact
4.9

Customer Service & Support

Capsule CRM
8.4
Oncontact
3.6
Case management
Capsule CRM
8.5
Oncontact
5.4
Call center management
Capsule CRM
8.5
Oncontact
4.4
Help desk management
Capsule CRM
8.0
Oncontact
1.0

Marketing Automation

Capsule CRM
8.5
Oncontact
8.5
Lead management
Capsule CRM
8.8
Oncontact
8.0
Email marketing
Capsule CRM
8.3
Oncontact
9.0

CRM Project Management

Capsule CRM
8.2
Oncontact
9.0
Task management
Capsule CRM
8.1
Oncontact
9.0
Billing and invoicing management
Capsule CRM
8.4
Oncontact
Reporting
Capsule CRM
8.1
Oncontact
9.0

CRM Reporting & Analytics

Capsule CRM
7.5
Oncontact
8.7
Forecasting
Capsule CRM
7.1
Oncontact
9.0
Pipeline visualization
Capsule CRM
7.8
Oncontact
8.0
Customizable reports
Capsule CRM
7.5
Oncontact
9.0

Customization

Capsule CRM
8.3
Oncontact
4.9
Custom fields
Capsule CRM
7.9
Oncontact
4.4
Custom objects
Capsule CRM
8.3
Oncontact
4.4
Scripting environment
Capsule CRM
8.6
Oncontact
3.9
API for custom integration
Capsule CRM
8.3
Oncontact
7.0

Security

Capsule CRM
8.3
Oncontact
10.0
Single sign-on capability
Capsule CRM
8.2
Oncontact
10.0
Role-based user permissions
Capsule CRM
8.5
Oncontact
10.0

Social CRM

Capsule CRM
7.6
Oncontact
7.0
Social data
Capsule CRM
7.8
Oncontact
7.0
Social engagement
Capsule CRM
7.4
Oncontact
7.0

Integrations with 3rd-party Software

Capsule CRM
7.7
Oncontact
7.0
Marketing automation
Capsule CRM
7.7
Oncontact
7.0
Compensation management
Capsule CRM
7.8
Oncontact

Platform

Capsule CRM
8.2
Oncontact
8.0
Mobile access
Capsule CRM
8.2
Oncontact
8.0

Pros

Capsule CRM

  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Rosi Muñoz | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Capsule CRM

  • The CRM is intended for "sales pipeline" use. We don't use it for that, so we have to hack it a bit to fit our needs. If you need a free CRM to track sales pipelines...this would be PERFECT!
  • The Dashboard isn't particularly customizable or useful for us.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

Capsule CRM

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

Capsule CRM

Capsule CRM 9.0
Based on 1 answer
Capsule CRM is business-oriented software to meet-up the demands of business applications. So you must be happy to know this tool is the best way to manage the supply chain and business solutions. Thus,. You can add up this tool to our system to see the miraculous effect of management. So, oracle fusion applications should have diverse effects on promotions and the up-gradation is very important to bring the latest effects.
Samuel-Borris James | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

Capsule CRM

Capsule CRM 9.0
Based on 1 answer
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
Samuel-Borris James | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

Capsule CRM

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
Anonymous | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Capsule CRM

  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Screenshots

Pricing Details

Capsule CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Capsule CRM Editions & Modules

Edition
Capsule CRM$12.001
  1. Per Month Per User
Additional Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Capsule CRM
8.4
Oncontact
4.9

Likelihood to Renew

Capsule CRM
Oncontact
10.0

Usability

Capsule CRM
9.0
Oncontact

Support Rating

Capsule CRM
9.0
Oncontact

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