Capsule CRM vs. Oncontact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capsule CRM
Score 8.7 out of 10
N/A
Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
Oncontact
Score 4.8 out of 10
N/A
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.N/A
Pricing
Capsule CRMOncontact
Editions & Modules
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
No answers on this topic
Offerings
Pricing Offerings
Capsule CRMOncontact
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Capsule CRMOncontact
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Capsule CRM
8.2
15 Ratings
3% above category average
Oncontact
5.0
2 Ratings
45% below category average
Customer data management / contact management8.415 Ratings4.82 Ratings
Workflow management8.613 Ratings4.42 Ratings
Territory management7.68 Ratings4.82 Ratings
Opportunity management8.215 Ratings5.32 Ratings
Integration with email client (e.g., Outlook or Gmail)8.814 Ratings9.01 Ratings
Contract management8.312 Ratings3.92 Ratings
Quote & order management8.011 Ratings3.92 Ratings
Interaction tracking7.413 Ratings4.42 Ratings
Channel / partner relationship management8.811 Ratings4.82 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Capsule CRM
8.5
10 Ratings
9% above category average
Oncontact
3.6
2 Ratings
73% below category average
Case management8.68 Ratings5.32 Ratings
Call center management8.47 Ratings4.42 Ratings
Help desk management8.48 Ratings1.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Capsule CRM
8.7
11 Ratings
10% above category average
Oncontact
8.5
1 Ratings
8% above category average
Lead management8.810 Ratings8.01 Ratings
Email marketing8.69 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Capsule CRM
8.1
14 Ratings
4% above category average
Oncontact
9.0
1 Ratings
15% above category average
Task management8.412 Ratings9.01 Ratings
Billing and invoicing management8.210 Ratings00 Ratings
Reporting7.812 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Capsule CRM
8.4
14 Ratings
9% above category average
Oncontact
8.7
1 Ratings
12% above category average
Forecasting8.412 Ratings9.01 Ratings
Pipeline visualization8.214 Ratings8.01 Ratings
Customizable reports8.611 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Capsule CRM
8.1
13 Ratings
4% above category average
Oncontact
4.9
2 Ratings
46% below category average
Custom fields8.013 Ratings4.42 Ratings
Custom objects7.811 Ratings4.42 Ratings
Scripting environment8.68 Ratings3.92 Ratings
API for custom integration8.210 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
Capsule CRM
8.2
11 Ratings
3% below category average
Oncontact
10.0
1 Ratings
17% above category average
Single sign-on capability8.010 Ratings10.01 Ratings
Role-based user permissions8.411 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Capsule CRM
7.9
12 Ratings
6% above category average
Oncontact
7.0
1 Ratings
7% below category average
Social data8.112 Ratings7.01 Ratings
Social engagement7.711 Ratings7.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Capsule CRM
8.1
11 Ratings
9% above category average
Oncontact
7.0
1 Ratings
6% below category average
Marketing automation8.411 Ratings7.01 Ratings
Compensation management7.89 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Capsule CRM
7.9
12 Ratings
5% above category average
Oncontact
8.0
1 Ratings
6% above category average
Mobile access7.912 Ratings8.01 Ratings
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User Ratings
Capsule CRMOncontact
Likelihood to Recommend
8.7
(15 ratings)
4.8
(2 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
8.7
(4 ratings)
-
(0 ratings)
User Testimonials
Capsule CRMOncontact
Likelihood to Recommend
Zestia
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
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WorkWise LLC
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
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Pros
Zestia
  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
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WorkWise LLC
  • Company Name
  • Contacts
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Cons
Zestia
  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
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WorkWise LLC
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
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Likelihood to Renew
Zestia
No answers on this topic
WorkWise LLC
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
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Usability
Zestia
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
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WorkWise LLC
No answers on this topic
Support Rating
Zestia
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
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WorkWise LLC
No answers on this topic
Alternatives Considered
Zestia
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
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WorkWise LLC
  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
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Return on Investment
Zestia
  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
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WorkWise LLC
  • Don't know, I only use occasionally
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ScreenShots

Capsule CRM Screenshots

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