Carbonite Information Archiving vs. Smarsh Communications Intelligence Platform (with Actiance)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Carbonite Information Archiving
Score 7.8 out of 10
N/A
Carbonite Information Archiving (formerly Zix Information Archiving, or sold under the name ZixArchive), stores an unlimited number of files and communications across email, SMS, and emerging platforms like Microsoft Teams and social media. It helps protect organizations against compliance violations and unplanned litigations and is offered as a replacement for organizations moving off of aging, on-premise, email-only hardware.N/A
Smarsh Communications Intelligence Platform
Score 7.5 out of 10
N/A
Actiance was a social media compliance and archiving platform acquired by Smarsh in November 2017. It is now part of the technology underlying the Smarsh Communications Intelligence Platform. Actiance products Vantage and Socialite are now Connected Capture. Actiance Alcatraz is now Connected Archive.N/A
Pricing
Carbonite Information ArchivingSmarsh Communications Intelligence Platform (with Actiance)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Carbonite Information ArchivingSmarsh Communications Intelligence Platform
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Carbonite Information ArchivingSmarsh Communications Intelligence Platform (with Actiance)
Top Pros
Top Cons
Best Alternatives
Carbonite Information ArchivingSmarsh Communications Intelligence Platform (with Actiance)
Small Businesses
Amazon S3 Glacier
Amazon S3 Glacier
Score 9.2 out of 10
Amazon S3 Glacier
Amazon S3 Glacier
Score 9.2 out of 10
Medium-sized Companies
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Enterprises
Microsoft Exchange
Microsoft Exchange
Score 8.6 out of 10
Microsoft Exchange
Microsoft Exchange
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Carbonite Information ArchivingSmarsh Communications Intelligence Platform (with Actiance)
Likelihood to Recommend
7.1
(3 ratings)
7.5
(2 ratings)
Likelihood to Renew
-
(0 ratings)
8.1
(2 ratings)
Support Rating
8.1
(3 ratings)
-
(0 ratings)
User Testimonials
Carbonite Information ArchivingSmarsh Communications Intelligence Platform (with Actiance)
Likelihood to Recommend
Carbonite, an OpenText company
Well suited in scenarios where you have a large amount of incoming mails, worry of accidental deletion, and require retention of data from sources, especially with Microsoft Teams. You will have to get used to the complex search features to make full use of Zix capabilities though. If you have a basic usage of emails and your email client already provides these features, then Zix wouldn't be of much use for the expense it incurs.
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Smarsh
This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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Pros
Carbonite, an OpenText company
  • Search
  • Storage need reduction
  • Security
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Smarsh
  • Discovery: It allows for easy discoveries by the compliance and cyber security departments.
  • Ethical walls: This keeps certain departments from talking to each other.
  • Very granular control. This is a big product meaning you can get very detailed with it.
  • Once it's configured and running, we hardly ever have any issues.
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Cons
Carbonite, an OpenText company
  • Search language is complex.
  • Easy to miss items if not proficient in search functionality.
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Smarsh
  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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Likelihood to Renew
Carbonite, an OpenText company
No answers on this topic
Smarsh
It's the only product at this time that meets all of our requirements.
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Support Rating
Carbonite, an OpenText company
They do provide support when required, especially with integration problems within your mailboxes and Teams. Take time to respond sometimes, but overall good service.
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Smarsh
No answers on this topic
Alternatives Considered
Carbonite, an OpenText company
Zix Information Archiving (ZixArchive) is fairly 1:1 with these solutions except for prior data not uploading. Indexing metadata for searches is on point and the fields function as you'd expect and clearly labeled. The only gotcha I typically hit in searching is I always hit enter after typing the email address in the search field, which presents me with a new line instead of moving to the next field--it's muscle memory and I understand the reasoning--it just doesn't fit my flow, as typically I only search for one email address per field.
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Smarsh
This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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Return on Investment
Carbonite, an OpenText company
  • Supports our document retention polices.
  • Allows for recovery of data easily.
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Smarsh
  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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ScreenShots