Likelihood to Recommend Catalytic is best suited for process automation. It is great with unstructured data and the machine learning capability is so accessible. The AI aspect is super intuitive and helps make good business decisions. The ability to drop pushbots into process and then do a seamless handshake to a human and back again is not something I have seen anywhere else.
Read full review Changing CRMs can be a very daunting proposition. Creatio's Support and Customer Success teams have been nothing short of fantastic as we recently navigated this change. The regular check-ins helped ensure we had the tools we needed to be successful. I do not have any programming background or experience. Creatio's low-code design has allowed me to implement the majority of changes very easily without additional third-party consultants. Some of the resource documents have not been updated to current versions of the software and/or would benefit from 'How to' videos for the novice user/administrator.
Read full review Pros Automation of processes that allow us to scale as we mature our processes Integration between systems in an out of the box manner Business Process optimisation Read full review Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged. Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements. Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs. Read full review Cons Funky UI - doesn't take much to get used to Handlebar Hard to grasp the full extent of the power of the application Read full review More rapid availability of updated documentation as they move forward into the Quantum release and beyond Better out of the box support for SAS and Service Companies in general Would like to see some no-code options for fine tuning CSS on Freedom UI pages Read full review Likelihood to Renew We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.
Read full review Usability Using Catalytic is dead simple, click and drag. Start simple and iterate. Once you start using the tool, you soon want to add more in and then the more you add in the higher the ROI. People will start to line up to want to use it, and realise the benefits
Read full review Because it is so easy to use and navigate through - even the most technophobic people in our company are using it on a regular basis. It is easy to change around and switch through different sections and keep neat and tidy.
Read full review Reliability and Availability Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.
Read full review Performance Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.
Read full review Support Rating We have been so lucky with Catalytic, the team have been super responsive and more than willing to go that extra mile to make sure we have everything that we need. Even with the time zone challenges, they are the kind of team that will always make sure they are available and will follow up until we have the answer and more.
Read full review The people at the Creatio offices world wide are very friendly, patience and always happy to help. I have a huge respect for them, especially the people that were based in the Ukraine. Still in these strange times they always keep the focus on the customer, where we would have totaly understanded it if it was any different. So huge compliments to the whole team, keep up the energy and the good work
Read full review Online Training Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.
Read full review Implementation Rating The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.
Read full review Alternatives Considered We started on the process automation journey a few years back and people kept coming back to ask, was there an alternative that would allow us to connect all the disparate systems in my organisation. We looked at RPA, that wasn't the answer, some of the larger players could do what we were looking for, but it came at a price that precluded usage. Then we should Catalytic was right in that sweet spot, - we call it bang for buck, functionality that was accessible from a price point of view but delivered in terms of realising our goals
Read full review The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With
Salesforce , unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
Read full review Scalability I can see the promise of how it can be customized to other aspects of our business.
Read full review Return on Investment Made us look more closely at why we do what we do Shortened the cycle time on a lot of previously manual processes Better experience for our customer base Read full review Communication between sales representatives, vendors, and customers helps improve sales. Automating the sales process has allowed us to land more deals via opportunity management tools. No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures. Touch Kulchan Associate Director - Digital Technology and Consumer Markets
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