CentralReach vs. PerfectServe

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CentralReach
Score 6.2 out of 10
N/A
CentralReach, headquartered in Ft. Lauderdale, is a provider of electronic medical record (EMR), practice management, and clinical solutions that enable Applied Behavior Analysis (ABA) and related behavioral health practices to deliver quality autism care for superior outcomes. The company supports ABA space with solutions including precision teaching, clinical data collection, scheduling, billing and learning management. Boasting users among more than 100,000 clinicians and educators,…N/A
PerfectServe
Score 9.0 out of 10
N/A
PerfectServe aims to improve patient safety and reduce provider burnout by automating workflows, speeding time to care, optimizing shift schedules, and streamlining communication. Its scheduling features are designed to satisfy provider preferences and organizational requirements to build the best possible schedule. It also is designed to integrate communication across all systems and locations in the patient care continuum to empower nurse mobility, reduce care delays, and improve the patient…N/A
Pricing
CentralReachPerfectServe
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
CentralReachPerfectServe
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CentralReachPerfectServe
Top Pros
Top Cons

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CentralReachPerfectServe
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Score 6.8 out of 10
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Score 9.9 out of 10
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User Ratings
CentralReachPerfectServe
Likelihood to Recommend
8.8
(4 ratings)
9.0
(1 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
CentralReachPerfectServe
Likelihood to Recommend
CentralReach
For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
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PerfectServe
Well suited: Short text messages for quick communication that needs to have protected information. Less appropriate: Calling service.
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Pros
CentralReach
  • CentralReach is easy to use once you get fully trained.
  • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
  • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
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PerfectServe
  • Efficiency.
  • Protective information.
  • Increased communication.
  • Ease of use.
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Cons
CentralReach
  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
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PerfectServe
  • Shorten downtime services.
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Support Rating
CentralReach
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
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PerfectServe
No answers on this topic
Alternatives Considered
CentralReach
The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
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PerfectServe
Much better.
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Return on Investment
CentralReach
  • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
  • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
  • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
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PerfectServe
  • Improved communication for those who use it.
  • Difficulty when sudden downtime with need for back up plan.
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ScreenShots