CenturyLink Business Applications vs. ServiceNow Customer Service Management
CenturyLink Business Applications vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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CenturyLink Business Applications | N/A | CenturyLink® Business Applications offer powerful tools without having to buy expensive software or worry about upgrades and troubleshooting. Business Applications don't just help you save time and money, they help you improve overall efficiency by enabling easy collaboration across your whole business. Customers can provision CenturyLink Business Applications through one of our Business Bundles or al a cart. This is a great way to help you meet you Digital Transformation needs. The monthly… | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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CenturyLink Business Applications | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CenturyLink Business Applications | ServiceNow Customer Service Management | |
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Small Businesses | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Experience Cloud Score 8.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CenturyLink Business Applications | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
CenturyLink Business Applications | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Lumen Technologies (formerly CenturyLink) No answers on this topic | ServiceNow |
Pros | Lumen Technologies (formerly CenturyLink) No answers on this topic | ServiceNow |
Cons | Lumen Technologies (formerly CenturyLink) No answers on this topic | ServiceNow |
Usability | Lumen Technologies (formerly CenturyLink) No answers on this topic | ServiceNow |
Support Rating | Lumen Technologies (formerly CenturyLink) No answers on this topic | ServiceNow |
Alternatives Considered | Lumen Technologies (formerly CenturyLink) No answers on this topic | ServiceNow |
Return on Investment | Lumen Technologies (formerly CenturyLink) No answers on this topic | ServiceNow |
ScreenShots |