Certain Event Automation Software vs Guidebook

• Easy to use and create
• Easy to pull reports once event has been sent to attendees
• Great way to gather a lot of information

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• Provides live agendas
• Allows attendees to communicate through mobile phones with event staff
• Allows attendees to check in to break out sessions of their choice

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• Dashboards: It's quite important for leadership to get a visual of what their event registrants look like (with graphs, for example). Now, Certain does not present a feature to create dashboards, so we have to export their reports and create our dashboards ourselves.
• UX when setting up an event: Now this can be quite complex, as it's not as easy to use or intuitive. Many different tabs with many different sub-items can present a confusing experience for newcomers when building an event.

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• Sometimes we have had issues with it not updating our changes very quickly and while at a conference that can be problematic.
• I have had difficulty making edits or changes from the mobile app so I have to go grab the computer to fix something.
• Some attendees have had issues downloading and logging in depending on which mobile phones that they are using. It may be operator error.

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• Certain helps to deliver a great customer experience, since it facilitates automatic email delivery and your company can keep them connected well before or well after an event.
• Certain presents a wide variety of reports, which perfectly addresses any request for visibility coming from your organization.
• Certain's configuration settings are quite complex, so our newcomers are not comfortable using the software at first.
• In case you need a more visual representation of your audience, Certain, unfortunately, does not generate dashboards.

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• None really as we are a non profit and these meetings we use it for are free

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