What users are saying about

ChatBeacon Formerly SightMax vs ClickDesk

ChatBeacon
2 Ratings
ClickDesk
13 Ratings

ChatBeacon

2 Ratings
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Score 6 out of 100

Based on 2 reviews and ratings

ClickDesk

13 Ratings
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Score 6.8 out of 100

Based on 13 reviews and ratings

Attribute Ratings

  • ChatBeacon is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

ChatBeacon

60%
1 Rating
5.8

ClickDesk

58%
6 Ratings

Support Rating

8.0

ChatBeacon

80%
2 Ratings

ClickDesk

N/A
0 Ratings

Likelihood to Recommend

ChatBeacon

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

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Anonymous | TrustRadius Reviewer
Verified User
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ClickDesk

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

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Anonymous | TrustRadius Reviewer
Verified User
View all 6 answers on this topic

Pros

ChatBeacon

  • Easy to install and configure.
  • Easy for customers to use.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

ClickDesk

  • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
  • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
  • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.

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Paul Christophle | TrustRadius Reviewer
Paul Christophle
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Cons

ChatBeacon

  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.

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Anonymous | TrustRadius Reviewer
Verified User
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ClickDesk

  • We believe ClickDesk has questionable business practices... be careful
  • ClickDesk charged us for services we did not use
  • It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

ChatBeacon

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

ClickDesk

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$16.99 per month

Support Rating

ChatBeacon

ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

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Anonymous | TrustRadius Reviewer
Verified User
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ClickDesk

No score
No answers yet
No answers on this topic

Alternatives Considered

ChatBeacon

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

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Anonymous | TrustRadius Reviewer
Verified User
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ClickDesk

As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.

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Akram Hasan Sharkar | TrustRadius Reviewer
Akram Hasan Sharkar
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Return on Investment

ChatBeacon

  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

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Anonymous | TrustRadius Reviewer
Verified User
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ClickDesk

  • Overall pricing is high
  • We can handle our customer's 24-hour basis with multiple agent accounts
  • It makes easier our business productivity

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Sazzad Hossain Sharkar | TrustRadius Reviewer
Sazzad Hossain Sharkar
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