What users are saying about
95 Ratings
95 Ratings
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Score 8 out of 100
5 Ratings
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Score 10 out of 100

Feature Set Ratings

    Project Management

    8.0

    Chatter

    80%

    Personify Community

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 7/7 features

    Task Management

    8.4
    84%
    36 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Scheduling

    7.8
    78%
    30 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.4
    84%
    32 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.8
    78%
    49 Ratings
    N/A
    0 Ratings

    Search

    7.5
    75%
    44 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.3
    83%
    33 Ratings
    N/A
    0 Ratings

    Communication

    8.4

    Chatter

    84%

    Personify Community

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 8/8 features

    Chat

    8.8
    88%
    50 Ratings
    N/A
    0 Ratings

    Notifications

    7.5
    75%
    53 Ratings
    N/A
    0 Ratings

    Discussions

    8.2
    82%
    51 Ratings
    N/A
    0 Ratings

    Surveys

    7.8
    78%
    34 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    8.0
    80%
    36 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    8.6
    86%
    20 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.9
    89%
    23 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Chatter

    83%

    Personify Community

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 8/8 features

    Versioning

    8.3
    83%
    28 Ratings
    N/A
    0 Ratings

    Video files

    8.4
    84%
    33 Ratings
    N/A
    0 Ratings

    Audio files

    7.6
    76%
    30 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    41 Ratings
    N/A
    0 Ratings

    Access control

    7.8
    78%
    34 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.8
    88%
    29 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Device sync

    8.1
    81%
    27 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Personify Community is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.8

    Chatter

    88%
    56 Ratings
    9.1

    Personify Community

    91%
    3 Ratings

    Likelihood to Renew

    8.1

    Chatter

    81%
    2 Ratings
    9.1

    Personify Community

    91%
    3 Ratings

    Usability

    7.3

    Chatter

    73%
    7 Ratings
    9.1

    Personify Community

    91%
    1 Rating

    Availability

    Chatter

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Performance

    Chatter

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Support Rating

    7.5

    Chatter

    75%
    53 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    In-Person Training

    Chatter

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    1 Rating

    Online Training

    Chatter

    N/A
    0 Ratings
    8.2

    Personify Community

    82%
    1 Rating

    Implementation Rating

    Chatter

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Likelihood to Recommend

    Chatter

    [Chatter] is the tool that makes our relations
    stronger. It provides advanced ways of communication. I have trained my many
    team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
    customers. It will surely enhance the productivity of your organization.
    Yolanda Pouwels | TrustRadius Reviewer

    Personify Community

    You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
    support and services team that works collaboratively with us to make
    sure we are always getting what we need. They provide
    24x7 emergency support, online ticket support, email support, a client
    community, and the ability to call and talk to the same account manager or
    community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
    Jeffrey Montegut | TrustRadius Reviewer

    Pros

    Chatter

    • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
    • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
    • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
    Glen Tylee | TrustRadius Reviewer

    Personify Community

    • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
    • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
    • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
    • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
    Dean Alban | TrustRadius Reviewer

    Cons

    Chatter

    • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
    • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
    • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
    • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
    • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
    • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
    Joseph C. Chang | TrustRadius Reviewer

    Personify Community

    • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
    • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
    Todd Fuhrman | TrustRadius Reviewer

    Pricing Details

    Chatter

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Personify Community

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Chatter

    Chatter 8.1
    Based on 2 answers
    Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
    Joseph C. Chang | TrustRadius Reviewer

    Personify Community

    Personify Community 9.1
    Based on 3 answers
    From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
    Jeffrey Montegut | TrustRadius Reviewer

    Usability

    Chatter

    Chatter 7.3
    Based on 7 answers
    It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
    Anonymous | TrustRadius Reviewer

    Personify Community

    Personify Community 9.1
    Based on 1 answer
    There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
    Dean Alban | TrustRadius Reviewer

    Reliability and Availability

    Chatter

    No score
    No answers yet
    No answers on this topic

    Personify Community

    Personify Community 9.1
    Based on 2 answers
    Uptime has never been an issue.
    Dean Alban | TrustRadius Reviewer

    Performance

    Chatter

    No score
    No answers yet
    No answers on this topic

    Personify Community

    Personify Community 9.1
    Based on 2 answers
    Speed is not an issue.
    Dean Alban | TrustRadius Reviewer

    Support Rating

    Chatter

    Chatter 7.5
    Based on 53 answers
    If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
    Anonymous | TrustRadius Reviewer

    Personify Community

    Personify Community 9.1
    Based on 2 answers
    The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
    Dean Alban | TrustRadius Reviewer

    In-Person Training

    Chatter

    No score
    No answers yet
    No answers on this topic

    Personify Community

    Personify Community 9.1
    Based on 1 answer
    In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
    Dean Alban | TrustRadius Reviewer

    Online Training

    Chatter

    No score
    No answers yet
    No answers on this topic

    Personify Community

    Personify Community 8.2
    Based on 1 answer
    Online training is through online webinar & how-to posts and videos in the client community.
    Dean Alban | TrustRadius Reviewer

    Implementation Rating

    Chatter

    No score
    No answers yet
    No answers on this topic

    Personify Community

    Personify Community 9.1
    Based on 2 answers
    We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
    Dean Alban | TrustRadius Reviewer

    Alternatives Considered

    Chatter

    Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
    Naveen Gabrani | TrustRadius Reviewer

    Personify Community

    We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
    Dean Alban | TrustRadius Reviewer

    Return on Investment

    Chatter

    • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
    • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
    • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
    Anonymous | TrustRadius Reviewer

    Personify Community

    • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
    • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
    • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
    Todd Fuhrman | TrustRadius Reviewer

    Screenshots

    Chatter

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