What users are saying about
7 Ratings
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Score 7 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5 out of 100

Feature Set Ratings

    Project Management

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    7.9

    Opal

    79%
    Opal ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Gantt Charts

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Scheduling

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Workflow Automation

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Mobile Access

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Search

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Visual planning tools

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Communication

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    6.1

    Opal

    61%
    Opal ranks higher in 3/3 features

    Chat

    N/A
    0 Ratings
    4.5
    45%
    1 Rating

    Notifications

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Discussions

    N/A
    0 Ratings
    4.5
    45%
    1 Rating

    File Sharing & Management

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    9.1

    Opal

    91%
    Opal ranks higher in 5/5 features

    Versioning

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Video files

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Audio files

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Document collaboration

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Access control

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • Opal is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.1

    Cheetah Digital Customer Engagement Suite

    71%
    2 Ratings
    9.2

    Opal

    92%
    5 Ratings

    Likelihood to Renew

    Cheetah Digital Customer Engagement Suite

    N/A
    0 Ratings
    10.0

    Opal

    100%
    1 Rating

    Support Rating

    6.8

    Cheetah Digital Customer Engagement Suite

    68%
    4 Ratings

    Opal

    N/A
    0 Ratings

    Likelihood to Recommend

    Cheetah Digital Customer Engagement Suite

    I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.
    Anonymous | TrustRadius Reviewer

    Opal

    I honestly cannot recommend this tool enough. Opal is such a valuable tool for brand content creators and there is nothing like it available. If you're serious about content marketing and have a need to find ways to collaborate, plan and provide more visibility among teams, then Opal really is the only way to go. One more thing that's not being mentioned: The tool is simply amazing but it's only as amazing is the team behind the tool. Their customer support and willingness to quickly be in touch when needed is a key feature within itself. Seriously, such a good team of people.
    Kenji Onozawa | TrustRadius Reviewer

    Pros

    Cheetah Digital Customer Engagement Suite

    • It offers social media tracking, which is a big competitive advantage against its rivals.
    • Email targeting options are better than MailChimp.
    • Good price.
    Gabriela Band | TrustRadius Reviewer

    Opal

    • Content planning: you can look at one asset and see how it is being used across multiple channels by multiple teams.
    • Content collaboration: it is really easy to see what other people and teams are contributing to an asset, or how they are using it. We can also duplicate content that was created by another team to use as a starting point in our own content collaboration.
    • High level/big picture overview: Opal allows us to see content that is being created, planned and scheduled very easily; it goes beyond social content (which we can also see in Sprinklr) to show us content created across multiple channels.
    Kelly Rigotti | TrustRadius Reviewer

    Cons

    Cheetah Digital Customer Engagement Suite

    • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
    • Continue to improve the user interface to make all features more usable to their users.
    Anonymous | TrustRadius Reviewer

    Opal

    • No publishing capabilities, for the most part.
    • No analytics tie-ins.
    • Rather pricey.
    • Requires someone to really manage the structure in order to keep the tool organized and use it effectively. When this is done right, though, it's worthwhile.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cheetah Digital Customer Engagement Suite

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    Opal

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    Cheetah Digital Customer Engagement Suite

    Cheetah Digital Customer Engagement Suite 6.8
    Based on 4 answers
    Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
    Gabriela Band | TrustRadius Reviewer

    Opal

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cheetah Digital Customer Engagement Suite

    They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.
    Anonymous | TrustRadius Reviewer

    Opal

    You get for what you paid for. Opal has more features
    Teena Thach | TrustRadius Reviewer

    Return on Investment

    Cheetah Digital Customer Engagement Suite

    • It has raised costs due to its price, reducing ROI.
    • However, we have gotten good results and great CPAs with them, improving margins.
    • It has allowed us to be faster on testing, improving ROI in the long term.
    Gabriela Band | TrustRadius Reviewer

    Opal

    • Opal allows for more discipline in marketing as teams are better aligned on messaging and big moments.
    • Opal cuts down on communication breakdowns and mistakes, which in the end leads to more happy customers.
    • I think Opal provides the team with more confidence as everyone is on the same page. With everything in one place rather than communications being lost in emails, etc., everyone is more efficient and can work knowing that there is one source of truth.
    Kenji Onozawa | TrustRadius Reviewer

    Screenshots

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