What users are saying about
19 Ratings
39 Ratings
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Score 8.4 out of 100
19 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Email on Acid ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

7.9

Cheetah Messaging

79%
9.5

Email on Acid

95%
Cheetah Messaging ranks higher in 7/9 features

WYSIWYG email editor

7.0
70%
11 Ratings
N/A
0 Ratings

Dynamic content

9.0
90%
11 Ratings
N/A
0 Ratings

Ability to test dynamic content

7.5
75%
11 Ratings
N/A
0 Ratings

Landing pages

7.0
70%
11 Ratings
N/A
0 Ratings

A/B testing

8.0
80%
10 Ratings
N/A
0 Ratings

Mobile optimization

9.0
90%
10 Ratings
10.0
100%
2 Ratings

Email deliverability reporting

8.0
80%
19 Ratings
9.0
90%
4 Ratings

List management

8.0
80%
11 Ratings
N/A
0 Ratings

Triggered drip sequences

8.0
80%
9 Ratings
N/A
0 Ratings

Reporting & Analytics

7.7

Cheetah Messaging

77%
9.0

Email on Acid

90%
Email on Acid ranks higher in 2/3 features

Dashboards

7.5
75%
11 Ratings
8.0
80%
1 Rating

Standard reports

8.0
80%
11 Ratings
10.0
100%
1 Rating

Custom reports

7.5
75%
11 Ratings
N/A
0 Ratings

Pre-Send Testing

7.8

Cheetah Messaging

78%

Email on Acid

Feature Set Not Supported
N/A
Cheetah Messaging ranks higher in 8/8 features

URL Validation

7.2
72%
3 Ratings
N/A
0 Ratings

Link Tracking

8.5
85%
3 Ratings
N/A
0 Ratings

Image Validation

7.8
78%
3 Ratings
N/A
0 Ratings

Inbox Display

7.4
74%
3 Ratings
N/A
0 Ratings

Email Accessibility Tools

7.4
74%
3 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.7
77%
3 Ratings
N/A
0 Ratings

Spam Testing

7.5
75%
3 Ratings
N/A
0 Ratings

Email Previews

8.7
87%
3 Ratings
N/A
0 Ratings

Attribute Ratings

  • Cheetah Messaging is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Cheetah Messaging

85%
13 Ratings
7.0

Email on Acid

70%
5 Ratings

Likelihood to Renew

7.6

Cheetah Messaging

76%
3 Ratings

Email on Acid

N/A
0 Ratings

Usability

4.0

Cheetah Messaging

40%
1 Rating

Email on Acid

N/A
0 Ratings

Support Rating

2.0

Cheetah Messaging

20%
2 Ratings

Email on Acid

N/A
0 Ratings

Likelihood to Recommend

Cheetah Messaging

I think CheetahMail, being one of the main ESPs in the market, is a quality choice. However, I would suggest that it's really only valuable for a bit larger of an organization, generally having staff of 100+ and revenues in tens of millions -- this is mainly to justify the amount of investment required, so may be cost-prohibitive to some. You also need to make sure that you understand the entire "level of support" you will gain through your specific contract.... the key is understanding what types of resources are within your organization (who's doing the coding? who comes up with the next campaign? What's the overall strategy?) Depending on these questions and resources, may help determine your final needs from a services point of view. CheetahMail can provide a wealth of various services specific to needs (and changes over time as your business changes), but a clear understanding of what you have before you bring them on will really help getting up and running quickly. Also be sure to truly understand the costs for the initial integrations, setups, IP senders, etc.
Anonymous | TrustRadius Reviewer

Email on Acid

Great for use during the QA process prior to launching new email marketing campaigns to identify inboxing issues, spam red flags, and inconsistent design across ESPs prior to sending. Not so great for creating emails - better suited for testing them as EOA doesn't integrate with marketing automation platforms, so you'd be doing double work.
Anonymous | TrustRadius Reviewer

Pros

Cheetah Messaging

  • Internal management - This is a great web-based tool that allows our users to see what emails go to whom.
  • Organization - Many layers of organization for templates since there are many types of remarketing emails that we send out.
  • Historical Records - CheetahMail sends us the raw text files of all email actions so we can upload them to our database.
Duncan Hernandez | TrustRadius Reviewer

Email on Acid

  • Great intelligent HTML editor
  • Great inbox preview rendering
  • Excellent customer support
Anonymous | TrustRadius Reviewer

Cons

Cheetah Messaging

  • The organization of CheetahMail could at times be better, as you create more and more mailings, they just pile up in a long list. It would be useful to be able to create folders to store specific mailings in. (ex. editorial, newsletters, marketing, etc.)
Anonymous | TrustRadius Reviewer

Email on Acid

  • Poor interface via Blackbaud
  • Speed
  • Dark mode
Anonymous | TrustRadius Reviewer

Pricing Details

Cheetah Messaging

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Cheetah Messaging Editions & Modules

Additional Pricing Details

Email on Acid

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$86 month

Email on Acid Editions & Modules

Edition
The Basics$861
Premium$1321
Professional$4991
  1. month
Additional Pricing Details
Save 15% on the monthly cost when billed annually!

Likelihood to Renew

Cheetah Messaging

Cheetah Messaging 7.6
Based on 3 answers
As I have begun exploring competitors, I've come to realize that every competitor offers so much more functionality and integration than CheetahMail does. When we first signed our contract, CheetahMail was much more innovative and at the forefront of email. Since being bought out by Experian, we've seen a huge decline in service and innovation. They have laid off much of their staff and moved their account representatives to Costa Rica. They also heavily rely on on third parties which you will have to pay large amounts of money for while other Email Service Providers have integrated new technologies into their platform. You will get more for your money going to a different email service such as Responsys, Silverpop, Listrak and the like,
Anonymous | TrustRadius Reviewer

Email on Acid

No score
No answers yet
No answers on this topic

Usability

Cheetah Messaging

Cheetah Messaging 4.0
Based on 1 answer
CheetahMail has a high learning curve to master and requires a lot of backend work with tech teams to set up. Navigation is not the best and everything that should be automated is still extremely manual.
Anonymous | TrustRadius Reviewer

Email on Acid

No score
No answers yet
No answers on this topic

Support Rating

Cheetah Messaging

Cheetah Messaging 2.0
Based on 2 answers
Account reps have a quick response time but a very slow resolution time. Because account reps do not have technical knowledge, there is a long long lead time between flagging a problem and tech team resolution.
Anonymous | TrustRadius Reviewer

Email on Acid

No score
No answers yet
No answers on this topic

Alternatives Considered

Cheetah Messaging

Cheetah Messaging is far good as we expect lots of functions and features are amazing and user-friendly with others they have good customer support. Our marketing team manages every campaign easily and helps their workflow. Apart from this Cheetah Messaging is easy to automate in all inbound campaigns and helps to focus on more nurturing customer relationships and renewals.
Hinal S | TrustRadius Reviewer

Email on Acid

Email on Acid has more features than Litmus. They offer more email clients to test on and during my time using both tools, had fewer clients that displayed as being down. This was a major time suck especially when testing for specific clients such as Microsoft Outlook.
Anonymous | TrustRadius Reviewer

Return on Investment

Cheetah Messaging

  • Our efficiency has decreased with CheetaMail actually. Too many service calls to find out why something isn't working as expected, account setup questions, issues with PiP, takes too long to get a simple form built, customer service response time, etc...
  • Reporting is not very streamlined. This has caused us to take our reporting offline and use a method with better visibility.
Anonymous | TrustRadius Reviewer

Email on Acid

  • It makes our quality assurance tests efficient
  • Gives confidence to send strong deliverables to clients
Josh Rizzo | TrustRadius Reviewer

Screenshots

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