Chrome Remote Desktop vs. ISL Light vs. TeamViewer

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.

Incentivized

ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases.

Incentivized

I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN.

Incentivized

• Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
• This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
• The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
• The mobile app is also really really well done.

Incentivized

• Prikaz strani na kateri se nahaja uporabnik
• Prikaz kontaktov uporabnikov
• Zgodovina pogovorov s strankami
• Možnost spreminjanja statusa dosegljivosti
• Nalaganje datotek, zajemov slik,..
• Klepetalnik, ki je enostaven za uporabo
• Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
• Display the page the user is on
• Displaying user contacts
• Customer conversation history
• Ability to change availability status
• Uploading files, capturing images, etc.
• An easy-to-use chatbot
• Notifies us that we have received a message, even if we are outside the chat room

• It is secure and eliminates the need for VPN for remote users.
• It offers a 2FA to insure that security is strong for our system.
• Can save time with file transfer syncs for labels, batches and other files.
• It supports multi device and cross platform usage within our warehouse.

Incentivized

• More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
• A way to easier switch between multiple monitors.
• Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.

Incentivized

• Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
• Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
• Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords

Incentivized

• With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
• With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
• The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer

Incentivized

A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

Incentivized

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.

Incentivized

Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.

Incentivized

Everything works well and quickly, and that's all we need. ISL Light always works, and we've never had a situation where the server was inaccessible or the website was down. It simply gives us a 100% guarantee that we can always log in to our customers' systems. We can install the ISL Light client at our customers' sites without any problems, even though security is high.

Incentivized

TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.

Incentivized

During the entere time of use, I have never come across any availability issues.

Always available if setup correctly.

Incentivized

High performance!

Incentivized

The application is built on VNC which is a very stable technology.

The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

Incentivized

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

None, its quick and easy

Incentivized

It was so easy!

Incentivized

TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.

Incentivized

Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.

Incentivized

The main reason was price initially, after TeamViewer jacked up the price 3 fold come covid in start of 2020, told them to get stuffed and went elsewhere, back then they had a good reliable product, then after I switched to another provider, the came crawling back and offer me the same price I was paying before the COVID tax (3 times increase in price) like I said, told them to get stuffed, ISL on the other hand didn’t increase their price when covid started, so have been with them ever since.

Incentivized

TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.

Incentivized

tot perfecte

Incentivized

Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.

Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop

Incentivized

No professional services used

Incentivized

• Using Chrome Remote Desktop, we've saved money on remote desktop software.
• Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
• Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.

Incentivized

• It allows you to hold meetings with clients from other cities.
• Ease of training staff from large groups
• Resolving problems in a short time, which is an optimal strategy for improving delivery times
• permite realizar reuniones con clientes de otras ciudades
• Facilidad de capacitar personal de grupos numerosos
• Resolucion de problemas en tiempo corto, lo cual es una estrategia optima para mejorar los tiempos de entrega

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized